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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

It's been just over four weeks since I placed my order and I have yet to receive an email or any kind of notification that my order has even shipped. I have contacted them through email and their webs... Ver más

Valorada con 5 estrellas sobre 5

I felt like I was no longer part of our universe and had a panic attack thinking that I had lost my family and everyone I knew forever. I out loud said I am panicking, then saw my trip sitter, said I... Ver más

Valorada con 5 estrellas sobre 5

Absolutely wonderful!! I've have been useing these guys goin on about 8 months to a year and always informative willing to communicatw when and if they are put of supplies. I'd give em ten star but th... Ver más

Valorada con 4 estrellas sobre 5

Shipped in 4 days arrived 3 days after. Good quality and accurately measured. Discreet shipping. Only problem is the website itself wouldn't let me view my own status and support wouldn't reply.

Información sobre la empresa

  1. Vivero de plantas
  2. Tienda de muebles

Información proporcionada por diversas fuentes externas

HRP was founded in 2003 to offer to buy Salvia divinorum products to customers. Over the past seven years, HRP has introduced a number of different product lines and is now a key player in the business of manufacturing and distributing salvia and legal blends. We offer a wide array of products including Salvia for sale in extract forms of (10-60X), Kratom thai powder, a variety of herbal Incense such as Chrono Smoke.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

417 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 1 estrellas sobre 5

Don't bother

Did not send order, did not respond to multiple requests for support, did not answer the phone.

11 de noviembre de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

I have waited almost 7 days and I…

I have waited almost 7 days and I haven't even gotten a confirmation email yet. You have taken my money and haven't delivered. My order number is 66643.if have send many emails to you already and all they say is they are reviewing the situation. I have never had this problem before and it is becoming a pain to deal. Please deliver my product. If you won't then I want my refund please.

23 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Its been over 20 years since my last…

Its been over 20 years since my last experience. Went with 20x. Should have went lower, it was unpleasant. The previous experience I had was awesome though, ended up on a rocket ship. Always a good idea to start low.

25 de agosto de 2022
Valorada con 3 estrellas sobre 5

Turtle time

Considering this is the only trustworthy place to get extract incense, they're doing pretty good!

Their customer support is abysmal and shipping takes many moons, but it made its way here!

TlDR: It'll come, just at its own pace.

18 de agosto de 2022
Valorada con 4 estrellas sobre 5

The product came exactly as I ordered

The product came exactly as I ordered. Great quality and very effective. I would give it 5 stars for quality but I dock a star because the processing of my order took a long time and I was not able to get ahold of customer service to alleviate my concerns. Once it finished processing and shipped, it was here fast. It's a great product, but lack of keeping in touch with customers docks it a point. Overall good

22 de julio de 2022
Valorada con 1 estrellas sobre 5

They took the money and claim to have…

They took the money and claim to have shipped it to me, but I didn’t get anything so I don’t know if I could really recommend anyone try this.

28 de junio de 2022
Logotipo de SalviaExtract.com

Respuesta de SalviaExtract.com

Hello Josh,

I hope that you're doing good. I am checking your order right now and it says that your order was shipped and it was delivered on your shipping address on June 24th, 2022 by USPS. For clarity, you can check the tracking number here as well https://www.aftership.com/track/usps/9400111108033820454350. The link clearly shows delivery being made on your address. If you didn't get it, you should check with USPS. We have fulfilled our end of the deal and delivered the package to your address.

If you have more questions, email us.

Best Regards,
Melody Smith

Valorada con 4 estrellas sobre 5

I was concerned but not anymore

I was concerned at first after seeing other reviews about people not receiving their order, and being unable to contact the company. However I can vouch that they answered my call, and were able to answer all my questions. And others who have had delayed orders may have been for the same reason in that they were low on stock and unable to fulfill orders as quickly as they usually do. Granted I found it odd that I never received a confirmation email, however I did receive an email with the tracking information.

21 de junio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never sent confirmation email of my…

Never sent confirmation email of my order or my tracking number. Reached out to them about it and haven't heard back for two days now.

8 de junio de 2022
Opinión espontánea
Logotipo de SalviaExtract.com

Respuesta de SalviaExtract.com

Hello Nick,
I am sorry to hear that you are not happy but, I did check in to your email history and I saw that your first ever email came in on June 7th, 2022 and today is June 8th, 2022 so I am not understanding how did you reach to your two days conclusion. Also, when you send an email, you would have gotten an auto-response saying that the customer service will respond within 24-48 hours. We are not here 24 hours, we got the email yesterday and someone would have responded to you today.

As for your order, it was already processed and any additional items in your cart would have been from anything you added after placing the order. I have placed your order on hold for now. Please reply to our email so we can get this sorted with you and help you ship the order to you.

Thank you.
Melody Smith
SalviaExtract.com

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