Poor customer service
Much of the time, the customer service in the Aiutamento office, next door to the notary, is only barely adequate.
When newcomers, who do not know beauracratic processes, ask for help, staff do not properly. After 10 seconds, they override, and their interaction is rushed, abrupt and dismissive in tone. Staff do not make an effort to explain, slowly, and in a friendly way.
Staff claim that they need to be asked for a specific service in order to help — but a key part of their job is to guide those who do not know what they need, and to make them feel welcome: as the tax payers who fund Aiutamento.
27 de octubre de 2025
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