Friendly and extremely helpful customer service, thanks Pheobe. Good customer service is very rare these days so its always a shock when it happens!
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Consulta las opiniones de los clientes
I have always had great treatments, and response to anything I ask at Sarah Chapman. They really care about their clients. Customer service people are polite and welcoming and always go out of their w... Ver más
I want to recognize the excellent customer service I received. I misplaced my charging cable, reached out inquiring how I could replace it, received a response shortly after, and it was all taken care... Ver más
I love the products that I use and I’ve been a customer for at least ten years. I will continue to buy them because my skin never performs as well using other brands. Customer support is fairly pr... Ver más
Información sobre la empresa
Escrito por la empresa
Renowned as London’s most sought-after facialist, Sarah Chapman is the founder and formulator behind the award-winning Skinesis skincare range and clinic. With over 20 years of experience and advanced training in cosmetic science, Sarah has developed a reputation for delivering transformative results through a unique combination of cutting-edge technology, potent active ingredients, and her signature massage techniques. At the heart of Sarah Chapman Skinesis is a science-driven, hands-on approach to skincare. Each product is inspired by the real-life concerns of over 15,000 facials performed annually at her Chelsea-based Skinesis Clinic – a trusted destination for A-list clients and beauty insiders alike. From collagen therapies to microneedling and laser treatments, the clinic delivers radiant, red carpet-ready skin. Launched in 2008, the Skinesis product line brings this expertise home with results-driven formulas that blend advanced actives like peptides, stem cells, and vitamins with high-performance botanicals and essential oils. The result? Proven, luxurious skincare designed to transform your complexion and deliver the legendary Skinesis glow.
Información de contacto
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A quality facial gift
An efficient easy purchase for a quality facial gift for a family member.
Friendly and extremely helpful customer…
Friendly and extremely helpful customer service, thanks Pheobe. Good customer service is very rare these days so its always a shock when it happens!
A company that cares
Apart from it's excellent products this company actually cares for it's customers and it's customer service is top rate
Amazing products
Amazing products, speedy delivery and helpful customer service. Highly recommend
Great company with professional people
Very helpful answers to my questions and a quick response to my email. Lovely company to deal with and their products are first class.
The best
I have always had great treatments, and response to anything I ask at Sarah Chapman. They really care about their clients. Customer service people are polite and welcoming and always go out of their way to help you with any queries. I love going to the SC clinic and using the products :)
Fast shipping with wonderful customer…
Fast shipping with wonderful customer service. A couple of my favourite products have been discontinued, but the remaining product offering is exceptional.
I asked about certain treatments and…
I asked about certain treatments and they replied to my email promptly with indepth information and were very helpful.
Excellent customer Service. Speedy and polite response and…
Speedy and polite response and resolution to my query. Thank you
Excellent Customer Service
I want to recognize the excellent customer service I received. I misplaced my charging cable, reached out inquiring how I could replace it, received a response shortly after, and it was all taken care of. No hassle. No back and forth. A single request and it was handled. This is what customer service should be and it is the standard at Sarah Chapman.
Amazing product
I absolutely love this product. It has made such a difference to how my face looks and feels
Really lovely skin care
All Sarah Chapman products are wonderful ... although potent are kind to the skin. I have sensitive skin and all the products I have tried have been fine.
Fast response with professional…
Fast response with professional feedback , its much convenient to buy on website with customer- friendly experiences! Thanks Phoebe!
Error on order quickly rectified
I ordered three items on Sunday taking advantage of the 30% discount offer. When my order was confirmed two of the items were discounted but the third was had a ‘subscription’ added (regular repeat order) and not the 30% discount). I emailed Sarah Chapman on Sunday evening and received confirmation the next day that a refund had been issued and the subscription had been cancelled. The order arrived very quickly. Thank you Phoebe for such an efficient and friendly service.
Very reactive helpful staff.
Professional and helpful
The customer service representative provided me with professional assistance with my online purchase on the website.
Repeat customer
I love the products that I use and I’ve been a customer for at least ten years. I will continue to buy them because my skin never performs as well using other brands.
Customer support is fairly prompt and efficient. I would like my parcels left at my front door by DPD and that’s not possible unfortunately, I do find that a little irritating, but it’s not the end of the world.
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