Great customer service! My initial order was missing an item. I contacted them by email and received a prompt reply. Which was surprising. They were gearing up for the WDW Marathon Expo so they were s... Ver más
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Consulta las opiniones de los clientes
They are a great idea. However within an hour of convention the magnets came apart (probably from another child knocking it ) and we spent a lot of time looking for the backing and worried about whet... Ver más
La empresa ha respondido
I reached out after my order still did not show shipped. The CEO was messaging me, which I thought this means they must really care about their customers. Boy was I wrong. The lack of professionalism... Ver más
La empresa ha respondido
I liked this idea since I hate putting holes into expensive Dancewear. Unfortunately my daughter lost one magnet from each set she wore on the first day of a convention. Too expensive to lose them tha... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
A stylish new way to securely attach competition numbers without damaging your clothes.
Información de contacto
1049 Sylvan Circle, 60540, Naperville, Estados Unidos
- 3304188828
- stephanie@scarandco.com
- scarandco.com
A pleasure doing business with!
Great customer service! My initial order was missing an item. I contacted them by email and received a prompt reply. Which was surprising. They were gearing up for the WDW Marathon Expo so they were super busy. But as soon as it was over they sent out my missing item. I love the products as well. No more safety pins!!!! I just wish they’d come up with more designs.
29 de diciembre de 2025
I reached out after my order still did…
I reached out after my order still did not show shipped. The CEO was messaging me, which I thought this means they must really care about their customers. Boy was I wrong. The lack of professionalism and ownership to them not shipping my product to out with tracking or late is my fault? I am a small biz owner as well but I’ll never give another thought to support someone who treat customers like trash.
28 de febrero de 2025
Opinión espontánea
Respuesta de Scarandco
We did make an error by not checking the box to add tracking to your order. It was an honest, human mistake. We apologized for not shipping them with tracking but they were shipped via Standard Shipping as you paid within 48 hours of your order. We fully refunded you for the shipping cost due to our error. No one in our company treated you like trash. We responded promptly, professionally and honestly to your 15 emails. We are not sure what else you want from us other than apologizing again for making an honest mistake by not adding the tracking option to your shipping label. In the end we hope you love your magnets and have a great run!
The mini size magnets are not strong…
The mini size magnets are not strong enough. They all fell off within a couple of hours during day one of my daughter’s first convention of the year.
6 de enero de 2025
Respuesta de Scarandco
That is disappointing and unusual as we sell thousands of our magnets and rarely have issues with dancers, runners, cyclists and other athletes losing a magnet, let alone all of them! Perhaps it was the type/thickness of the fabric or how they were applied that contributed to this. Our PRO set has double the magnet strength and might worth a look.
Item were quickly delivered
Items were quickly delivered. The magnets seem like they will be a good alternative to safety pins. I have a race this month and I will get to try them out.
26 de septiembre de 2024
Respuesta de Scarandco
Good luck at your race! Thank you for the kind review and for supporting our small, family business!
The magnets worked perfectly
The magnets worked perfectly. I used them in a bike ride as soon as I got them, and they held the bib in place perfectly.
I also appreciate the fact that you got them to me in time for this event.
2 de septiembre de 2024
Respuesta de Scarandco
Thank you for the great review! I am so happy they were there in time for your event!
Customer service was excellent
Customer service was excellent! The product is great. Thanks.
29 de febrero de 2024
Respuesta de Scarandco
Thank you for the nice review! We are happy you are enjoying the magnets!
Respuesta de Scarandco
Thank you so much for the 5 stars! Means a lot to our small business!
Respuesta de Scarandco
Thank you for taking the time to give us 5 stars! Enjoy your LinKs!
What a great idea!
What a great idea! My daughter used these for an entire dance season. She lost them by not putting them away, not because they fell off. Ordering another pair. :)
15 de enero de 2022
Respuesta de Scarandco
So glad she loves them! Try our storage case to help keep them stored all in one spot. Have a great dance season!!
I am extremely pleased
I am extremely pleased. One of my magnets fell off my bid during a race & I needed another one. I ordered a replacement magnet. Scarandco sent me an entire set. Thank you
20 de noviembre de 2022
Respuesta de Scarandco
Appreciate the 5 stars! Enjoy your LinKs!!
Respuesta de Scarandco
Thank you Amy for the 5 star review! As a small business getting positive reviews helps us so much! So glad you love them!
Our dancer lost 2 (from them falling…
Our dancer lost 2 (from them falling off) within the first half of the first day of convention. 👎🏻
6 de marzo de 2022
Respuesta de Scarandco
Hi Nicole. That's unfortunate to hear. The success depends on ensuring the LinKs are properly placed (front and backs aligned)as well as the kind of number being held in place. We do not recommend the magnets if you are trying to secure laminated numbers or thick card stock type material.
Respuesta de Scarandco
Thank you for the 5 stars! We love to hear positive feedback!
amazing
Only magnets that have stayed on during convention classes for us! Super fast shipping too!
2 de marzo de 2022
Respuesta de Scarandco
Thank you for this 5 star review! We are always love hearing that you love the LinKs!!! Keep dancing!!
Great product and fast shipping!
23 de febrero de 2022
Respuesta de Scarandco
Thank you, Kate! We hope you love your LinKs!!
Respuesta de Scarandco
Thank you for the 5 stars! We hope you have a great weekend at Radix!
They are a great idea
They are a great idea. However within an hour of convention the magnets came apart (probably from another child knocking it ) and we spent a lot of time looking for the backing and worried about whether it would stay on. I also helped another mom look for her child's magnets that also came apart.
31 de enero de 2022
Respuesta de Scarandco
Thank you for taking the time to leave a review. Loosing a magnet can be frustrating and often the back is still in the clothing and can be hard to find. The LinKs use rare earth magnets and are super strong and should not come off unless the number is pulled or magnet is hit in some way. We are always improving the LinKS and magnet strength to ensure a strong hold. You can reach out for a coupon to try the new PRO LinK....they are mega strong and will not move!
Thank you
Thank you, we got our magnets so quickly. One was missing from our package and Stephanie was so nice to get it to us the very next day! She responded to my email almost instantly to fix the problem. I’ll be buying from them again I’m sure as my girls love the magnets so much more than pins.
Sarah
29 de enero de 2022
Respuesta de Scarandco
Thank you Sarah! So glad you and your girls love the LinKs! Thank you for your support!!
Great product
Great product. Just wish you had some Disney artwork on the magnets. Hope to see some new Disney themes in the near future.
29 de enero de 2022
Respuesta de Scarandco
Thank you for the 5 stars! We have LOTS of Disney that will be launching at the RunDisney Princess Weekend in February! Although we can not use their trademarks, we were able to get approvals for some super cute things for the Princess Weekend! We have limited edition sets to MATCH each of the MEDALS!!! Be sure to follow us on Instagram to find out the release dates!
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