Scenic Opiniones 

we booked a river cruise to Vietnam/Cambodia for September 2020. Evergreen cancelled our trip due to the China virus and although presenting medical documentation to state we can not take the vaccine, Evergreen/Scenic are refusing to refund the monies we paid for this trip. Very poor Evergreen/Scenic..(Booking Ref. 670928). , Section 5. Cancellation, delays and changes to Your Itinerary. It clearly states at para 5.4 if Evergreen Tours (i.e.. Scenic Tours) delayed for more than 7 days FOR WHATEVER REASON, the customer may terminate the contract and has the option to request either a full refund or a credit towards future tours. Despite numerous attempts via email, Donna Willis (Guest and Corporate Affairs Manager) has FAILED to furnish a direct response to a number of questions I have put to her...

You never know more about a company than when something goes wrong. Covid hit, and Scenic put the walls up. Where customers who were cancelled (the company cancelled, not the paying public) have to fight protracted battles through consumer and tribunal systems to get a refund - which was stated in Scenic’s own Ts and Cs. Scenic have rejigged their Ts and Cs which manifestly favour themselves, and virtually remove all option of a refund. Surely this is in contravention of consumer law? If I order a product and the company doesn’t deliver, I’m entitled to a refund UNLESS it’s Scenic, in which my money is kept with them for a couple of years. They’re keen to tout their Australian origins, but the concept of mateship has passed them by. The battle to recoup our money costs time, money, and mental health. They couldn’t care less. They estimate up to 6 months to repay customers. However, the majority of customers paid them promptly, and if we’d said ‘we’ll get to it later’ they would have cancelled and kept our deposit. If they get customers in the future, I would: (joke! Would never use a company this unethical again) negotiate the Ts and Cs so it’s equitable. They cannot hold all the cards. Pay using a method you can obtain a chargeback with in the off-chance they cancel and you have to jump through hoops to get your money back. I’m bitter and poorer for dealing with them. Add insult to injury: comment on their social media, and they remove or hide it. Heaven forbid anyone should think they’re not amazing!

I understand that the company invokes disaster clauses to avoid giving refunds and then attempts to look like/to be good corporate citizens by offering credit vouchers. They claim those vouchers will be refunded if unused in December 2022. But the product we purchased (a Baltic Cruise) is not being offered again. We will be unable to use that voucher for the experience and know that right now. It’s a large amount of money to withhold.#600873