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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

A friend recommended this SPF30 gel. Struggled a bit to find it online (I think because the formula and name had changed slightly). Ordered from ScentU and had a bit of a neurotic fit about sourcing.... Ver más

Valorada con 5 estrellas sobre 5

Phoned first, answered immediately with knowledge. Ordered at a great price, arrived quickly. This is so much better than some of the 'big guys' who I've had issues with before. I'll defintely use Sce... Ver más

Valorada con 5 estrellas sobre 5

Very prompt delivery of this sample set of perfumes. These were a birthday gift for my daughter, who was delighted with the variety of perfumes, and even more pleased when she realised there was a who... Ver más

Valorada con 5 estrellas sobre 5

What a beautiful shop filled with scents and beauty products for everyone’s purse. The knowledge and advice is endless from this family run business. No pushy sales or pressure to buy either which ma... Ver más

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4,8

Excelente

TrustScore: 5 sobre 5

92 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

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4,8

Todas las opiniones

(92)

36 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

A good website

A good website. Good price. Love the free delivery...will definitely use this site again!

1 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful concealer


This concealer is fabulous, it blends easily and doesn't cake. Really pleased with it. I like the ethics of Delilah so I'll definitely buy more from this brand and use scentbeauty as their prices are very competitive

21 de febrero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

0 stars

I am incredibly disappointed with this company. I ordered an item before Christmas, but it never arrived. Their email responses have been slow and unhelpful. It turns out the item was never even shipped. Now, a month later, Royal Mail 48 H service tracking still states: "More information will be available once we have received your item and scanned it into our network." Clearly, the item was never scanned, yet the company is placing the blame on the Hub for not scanning the parcel. It's truly unbelievable.

If the item were truly lost by Royal Mail, I would expect to be eligible for compensation. I requested a replacement, but they claimed they were out of stock. When I asked for a refund, they said it was "processed" on January 11th, and that it could take up to five working days. That deadline has now passed, and I've received neither a refund nor the item.

I cannot recommend this company at all, and their customer service is outrageously poor. The item never arrived and I’m still waiting for my money. I will not be shopping with them again.

20 de enero de 2025
Opinión espontánea
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Respuesta de Scentubeauty

Dear Barbara,
thank you for reviewing our service, it helps us improve.

We are very sorry about this issue.

The item was posted by us on the 24th December. This is clearly shown on the Royal Mail tracking website under tracking history:

Tuesday 24 December 2024
12:13
Sender has despatched item

Unfortunately, it was not scanned into the next destination, a hub.

We spoke about replacing this item, this was difficult as it was over the Christmas period but you were aware that there would be a delay due to the timing of the redispatch as we were out of stock.

Unfortunately, there was a product recall on the Amika product that we were not made aware of prior to trying to secure stock. Please see the Government link below for confirmation of this product recall, there is also a statement on Amika's official website.

https://www.gov.uk/product-safety-alerts-reports-recalls/product-recall-amika-mirrorball-high-shine-plus-protect-antioxidant-shampoo-2501-0013

We then refunded you for this transaction. According to Paypal records this was completed on the 11th Jan.

Please can you check this refund with Paypal. Your review states that it has not been received but it should have been. Paypal have confirmed on our account that it has been made. Please can you confirm the refund is showing into your paypal account, it will not show into your bank account. If it is not in your paypal account I will need to contact our Paypal account manager.

I can understand why this has not been the best experience and do apologise for the issues.

Valorada con 5 estrellas sobre 5

Excellent Service

Very happy ordering with this company. Competitive prices, free standard UK delivery and item arrived well packaged. Nice touch to have a couple of free samples as well.

14 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very pleased! 😊

Never ordered from this site before but was very happy with the price of the fragrance and when I encountered a problem with the order, I was really impressed how promptly and efficiently it was dealt with and solved.

20 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service, perfume was a great price compared to other places and was also delivered quicker than expected.

The site has a good range of items at competitive prices, I was also grateful to receive samples with my first order which is something very few companies do now. Will definitely be ordering again.

12 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love this website....the prices you…

Love this website....the prices you just cannot compete with. The same set direct with L'occitane was over £30 more expensive and FREE DELIVERY!!!! 5 star - super quick delivery and received a free perfume sample.....will use gain!!!!

28 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I came across thus website when i was…

I came across thus website when i was looking for Loocitane hands and feet cream. I love thuis brand but at the moment prices for this bands products are very high. Luckily I found this website. Not just it offered me a very competitive price but also the free delivery! Cannot rate this company enough. You got to give it a try.

18 de octubre de 2024
Opinión espontánea

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