Amsterdam Airport Schiphol Opiniones 

schiphol.nl Waarom is er altijd vertraging bij jullie vluchten? Ik heb de afgelopen jaren zelden meengemaakt dat vluchten optijd vertrekken.

Na het Landen werd im ergens heen gebracht en daar kwam ik te staan in een rij met 300+ man. Daarna stuurde een paar stagaires mij naar een lange gang waar ik 1 rondje heb gelopen om verbolgens bij een oude lift te komen en bij een rij van 2+ uur.

Schiphol airport medical services. Ik arriveer. Met een heupfractuur op schiphol. Met veel moeite in gammele rolstoel naar medical services. Mag natuurlijk niet in rolstoel, moet liggend vervoerd met heupfractuur vanwege mogelijk inwendige bloeding. Maar op schiphol assistentie en medical hebben ze nog nooit van een brancard gehoord. Ik dacht in mijn onwetendheid dat airport medical services een ambulance zou kunnen regelen, stom natuurlijk. Want een persoon met heupfractuur en gevaar voor inwendige bloedig is natuurlijk geen spoedgeval. De aanwezige verpleegkundige keken me aan : wat is dat een lastig ventje, hoezo moeten wij hulp verlenen, daar gaan we niks voor doen. Uiteindelijk op eigen kosten particuliere ambulance geregeld. Onthou dat schiphol airport medical services kan en wil niets voor je doen. Ik was ook de enige die in de wachtruimte stond , de andere 20.000 passagiers. Wisten dit al lang en waren niet zo stom deze mensen iets te gaan vragen. In 2 uur tijd geen enkele andere klant op maandag ochtend, gek he.

Graag zou ik negatieve sterren geven. De wachttijd bij de douane is weer achterlijk lang en onder het niveau van een derde wereld land

We stood in a huge line to exit the country because my 12-year-old son was travelling with us. So 14+ get in a line with automated gates where you walk straight through. When you have children with you, you have to stand in a line with all the other countries. Why isn't there a line for EU nationals with kids? Like making children stand in an hour + line is a good idea.
Also, going through security my bag and my son's bag were pulled aside. Our bags were number 1 and 2 in line. Bag 3 was some young lady who flirted with the security guy, so he took hers out of line to go through it first. Unbelievable and sexist. The whole security team looked like a bunch of amateurs high on their own perceived power.

My experience with Amsterdam Airport Schiphol was outstanding, particularly because of the incredible work done by their Security and Corporate Investigations team (special thanks to Odette Rudolf).
After a flight from Edinburgh, I realized my AirPods were missing from my seat. For weeks, the airline (KLM) dismissed my reports and repeatedly stonewalled me with generic legal excuses, refusing to investigate a theft that clearly took place on their aircraft.
When KLM utterly failed me, Schiphol Airport’s security team stepped in. Unlike the airline, they took the matter seriously from the very beginning. Their investigation was swift, professional, and thorough. Within a short time, they tracked down the perpetrator (a staff member servicing the flight), recovered my stolen item, and even organized the return shipping to me.
While I was appalled by the airline's total lack of accountability, the Schiphol team showed true integrity and went above and beyond to help a passenger. If you ever need help or lose something at Schiphol, you can trust their Lost & Found and Security teams to do everything in their power to help you. Thank you for making a terrible situation right!

I'm posting this review on the 6th August 2026 sat at Schipol Airport. Earlier this afternoon when my flight from Bergen to Schipol was delayed several passengers missed their connection flight. I just witnessed a lady with her children who was on our flight missed her connection flight to Bristol airport, treated very badly by an airport staff. The lady literally asked information and the lady staff suddenly started blame her being rude. Following this, other staff's who weren't present join together and blame this lady. Myself and few other passengers were absolutely disgusted to see that how the airport staff ganged up on her and blame this lady. The staff behaviour was arrogant. Have read horror stories about Schipol airport staff's on online reviews, but to witness this in person was absolutely disgusting. I just wanted to warn others that the staff in this airport have the tendency to gang up on passengers. Be careful.

Wat een waardeloze terugkomst op Schiphol.
Paspoort controle is pure discriminatie!
Als je kinderen hebt moet je in de rij staan. Gevolg, bijna 2 uren moeten wachten… de vakantie pret was gelijk weer voorbij.
LAAT LELYSTAD MAAR SNEL OPEN GAAN!

The KLM Helpdesk staffed with three ladies kept telling me over and over when inquiring that our luggage had "clearly arrived" at Schiphol although even after 90 minutes nothing was showing up on the luggage belt.
Upon walking to another terminal after being frustrated enough, the young gentleman at the other KLM Helpdesk informed me in less than 60 secondes that our luggage was still at the other European airport from which we just had arrived at Schiphol.
Clearly PLEASE train ALL your KLM Helpdesk staff better!
It should not be that difficult (and obviously is) to find out where luggage is located by simply using the luggage tag information.

Ik wil toch graag een GROOT compliment uitdelen aan al het schipholpersoneel. Ondanks de grote drukte zijn ze meestal heel aardig en behulpzaam. Ik ben weliswaar gehandicapt en loop moeilijk maar ik ben al vaak vanaf schiphol gevlogen. Kan dat wel via de lange loopbanden ed.
24 april 2022 ging ik eindelijk op een CVI vakantie naar Israel. Ik reed er heel vroeg heen. Na/tijdens corona wilde iedereen tegelijk met het vliegtuig zo leek het.. DRUK ... ontzettend. Heel NL wilde tegelijk, zo leek het. Keurig langs de rijen mensen gereden in 'n rolstoel, en me bij de gate afgezet..
Ondanks dat ik niet van te voren voor inchecken aan had gegeven dat ik heel moeilijk liep. Chapeau, een geweldig compliment voor alle personeelsleden. Ook bij terugkomst in Garage, kon ff mijn uitrijkaart niet meer vinden.. Aardig geholpen. ontzettend veel dank. GEWELDIG.

I had a very disappointing experience during security screening at Amsterdam Airport. It was my first time traveling with my cat. Instead of being treated with patience, one security officer repeatedly shouted at me and told me, “Don’t ever come back to the Netherlands.” As someone who was born in the Netherlands and holds a Dutch passport, I found these comments deeply inappropriate and disrespectful.

I was kept waiting for a long time, which caused my cat to become extremely stressed and soil its carrier. The officer then shouted at me in front of other passengers to clean it up, even though I had no proper cleaning supplies and asked for assistance. Because of this unnecessary delay, I almost missed my flight. Only after a team leader arrived did the situation finally calm down.

I expect security staff to treat all passengers with professionalism and respect.

Schiphol is een ramp. Altijd ellendige vertragingen. Vliegtuig landr om 09.35. Laatste bagage on 12.26 op de band. Waanzin. Kies vooral een ander vliegveld dat haar organisatie wel op orde heeft

This was by far the worst airline experience I have ever had, and I will never fly with KLM again.

We were booked on a flight back to the UK on 28 June. We arrived at Amsterdam Schiphol Airport around 5:40 AM, giving ourselves enough time before boarding. However, when we reached immigration, there was only one counter open for passengers from multiple flights, resulting in an extremely long queue.

We informed the security staff several times that our boarding started at 6:48 AM and that we were worried about missing our flight. Their response was simply, “You have time, stay in the queue.” When boarding had already started, we asked again, but they still refused to help or allow us through. The security staff were extremely rude and dismissive throughout the entire interaction, showing no empathy or understanding despite knowing that we were about to miss our flight. No staff member came to check for passengers whose flights were about to depart, despite the obvious delays.

By the time we reached the gate, it had already been closed. We were not the only passengers affected—another two couples also arrived after us and had missed the same flight because of the immigration delays.

What made the experience even worse was the complete lack of responsibility from KLM staff at Amsterdam Schiphol Airport. At the transfer desk, nobody showed any concern or tried to help. Instead, they kept blaming airport security and the military police, while security blamed the airline. Everyone passed the responsibility to someone else, and no one was willing to help passengers who were clearly affected by a situation beyond their control. The KLM staff we spoke to were also rude, dismissive, and showed no willingness to listen or assist.

The management of this entire situation at Amsterdam Schiphol Airport was extremely poor. There was no proper communication between the airline, airport security, and immigration staff, and no coordination to deal with the growing queues. Even more disappointing was the complete lack of prioritisation based on flight departure times. Staff knew there were passengers with imminent departures, yet no effort was made to fast-track them or manage the queue according to urgency. This poor organisation caused multiple passengers to miss their flights unnecessarily.

Our checked baggage had already been accepted, so the airline knew we had checked in and were on our way. Yet there was no attempt to contact us or make any effort to assist passengers delayed by the airport bottleneck.

I have travelled with many airlines and airports, and in similar situations, airline staff or airport personnel usually make announcements, escort delayed passengers, or at least check whether anyone is stuck at security before closing the gate. At Amsterdam Schiphol Airport, none of that happened.

The customer service was completely disappointing, with zero empathy, zero accountability, poor communication, rude staff, and no willingness to help. Missing a flight is already stressful enough, but being ignored, treated disrespectfully, and then blamed made the situation even worse.

This has been the worst airline experience of my life. KLM’s poor management, lack of communication, rude staff, and refusal to take responsibility at Amsterdam Schiphol Airport made an already stressful situation even worse. Because of this experience, I will never recommend KLM to anyone, I will never choose to fly with them again, and I will never travel through Amsterdam Schiphol Airport again. Both the airline and the airport completely failed their passengers.

Hot trash. Literally it was just like a regular hot day and the whole airport shut down. They couldn’t fit the windmills inside so they took all the staff off the ramps who were supposed to unload planes and give pax their bags on the belts right? But instead they all were inside setting up the fans or windmills inside because they didn’t want the Dutch public or visitors to have to endure a temperature that didn’t require a turtleneck

Had foot blister and flight gate kept changing, when asked the passing caddy with open seats going in my gate direction to give the ride, they refused and staff told me fist to walk to KLM office to request for assistance with walking…mean walk more distance before getting any help… wow … did she even hear me ?? Rude and not helpful at all.

Wat een uitermate verschrikkelijk vliegveld zeg alleen maar vertraging gezeik met de koffers na 1 uur nogsteeds geen koffers op de band.

Ok, where do I start? The airport staff are absolutely clueless, they don't know anything about the airport.

The selection of food is abysmal, if you're a vegan or vegetarian then you won't have much choice at all at this airport. It's a joke.

The Dutch are supposed to be pretty innovative but when it comes to SCHIPOL Airport, it's totally not the case.

The prices are ridiculous, €19 for a focassia pizza at harvest market. Are kidding me?!

Genuinely disappointed with this shambolic airport, like I said, if you're veg or vegan, don't bother spending your money in this hell hole, it's absolutely pointless and furthermore, they simply don't deserve to receive any money for the joke that is the services and amenities they offer at Schipol. What an absolute shit hole and a disgrace.

Aktueller Standort 15.06, 16 Uhr, Gate C18. Flug KLM Kapstadt-Amsterdam, weiter nach Züricher. Null sterne jann msn leider nicht geben.Alle Rollläden unten, dunkel, unsympathisch. Jeder alkoholiker, kann sich billig nieder saufen u randalier.
Nach 12 Stunden Flug, nicht mal ne Raucherecke. Aber Zigarette kann man kaufen. Personal unfreundlich. KLM mitarbeiter meinen, das sie was besonderes sind!!! Freundlichkeit Fehlanzeige. Sollten mal bei Emirates in Schulung gehen. Das ist eine Gesellschaft und Personal trotzdem sehr freundlich. Nie wieder Amsterdam Flughafen, vorher lauf ich.

Immigration queues are simply a disaster entry and exit.. Staff are rude and acting like passengers are not allowed to ask a simple question.. For me it’s the worst airport in Europe.

Appalling service. Over three days I spoke to six different staff members, never the same person twice, and had to explain my situation from scratch each time. I was promised callbacks that never came, given contradictory information, and when I finally reached a manager she told me I wasn't listening rather than attempting to help. Avoid.