I had grate customer service very polite and understanding. How ever for the discounts I wasn't able to stack my signup discount and my military discount together. That is why I gave it a 4 star.
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Consulta las opiniones de los clientes
What an awesome grill! Once you retrain your thought process to raising and lowering whatever you’re cooking, the results are impeccable! I’ve used conventional grills for decades and I can honestly s... Ver más
La empresa ha respondido
Took advantage of the Father’s Day Bundle discount but had forgotten to enter the discount code! No worries as I placed a call to Swank and Cathy responded quickly and put together another shipment wi... Ver más
La empresa ha respondido
Really great experience. I have a two panels that were damaged and need replacing which is why I am only giving 4 stars. Also, the assembly was time consuming, but not impossible. I can imagine for so... Ver más
Información sobre la empresa
Sobre Schwank Grills
Escrito por la empresa
Información de contacto
2 Schwank Way, 30830, Waynesboro, Estados Unidos
- 1-888-677-2649
- info@schwankgrills.com
- schwankgrills.com
Ha contestado el 100% de las opiniones negativas
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Awesome Grill
This was my Christmas present and so cool. We tried it out Christmas day and it did a great job. I'm sure that the next time, it will be even better. After seeing the other grills like this, so glad this was the one under the tree. 2 snaps up for customer service as well.
Thanks!
Tried to apply Christmas2023 and then…
Tried to apply Christmas2023 and then AnthonyMD for $150 discount. Neither worked. Please apply or I will cancel.

Respuesta de Schwank Grills
very pleased it's American made!
American made and built to last! Shipping was faster than expected. The Schwank grill was packaged well and arrived in pristine shape. I have used it 4 to 5.times a week since it's arrival. There is a bit.of a learning curve, due to the amazing heat output. I have grilled steak, hamburgers, lamb, kabobs, bananas and asparagus. ( Grilled bananas are amazing of you have not tried them yet!) It is easy to clean, and I love the three minute heat up time. It is small if you are cooking for a large group, but is so fast that I cooked 12 1/3lb burgers 2 at a time, and it took less than 30 minutes including melting cheese on level 5 for 15 seconds. I can Cook bananas 4 at a time with room to spare, and 3 large kabobs crosswise at a time. And 12 lamb chops at once. Reverse seared two thick ribeye steaks. Smoked until 10 degrees below my target temperature, and seared for approx 90 seconds a side to get a nice sear!
Andrew was great--a huge help in…
Andrew was great--a huge help in getting the grill ordered, explaining more on how it works, and how to get great results. Looking forward to receiving it and trying it out.
Wonderful grill
Wonderful grill. Been using everyday for a month and it's great. Make sure meat is room temp before cooking
Ease of placing the order
Ease of placing the order. I’m just anxious to get the grill and start using it.
Great Grill
They make a phenomenal grill that does what they advertise - make great food.
very easy to navigate the website and…
very easy to navigate the website and quick to order.
Got everything quickly and the…
Got everything quickly and the instructions are easy.
Awesome customer service!!!
Appears to be a great product
Appears to be a great product. Have been on the mailing list for almost 3 years. Finally made me an offer I could not refuse.
Can't wait.
Solid product, good cooking results (recommended)
Pros:
1) Solid all stainless steal product built in USA
2) Great ignition system
3) Simple to use
Cons:
1) Catch tray does not follow grill, does not catch all the grease, messy.
2) Sharp edges on grill and support frame, I cut myself cleaning it. Difficult to clean.

Respuesta de Schwank Grills
I was having trouble completing an…
I was having trouble completing an online order. I called for assistance and an associate answered. I learned that it was actually after hours, but he saw the call and answered. He was very helpful and patiently helped me through the process (my computer was working very slowly). What an excellent employee! Thank you so much!
Why?
Not exactly sure why I would receive a survey immediately after purchasing online? There is nothing to rate yet. No communication from customer service. No shipping notice. No product received. So why the solicitation of a review at this point?

Respuesta de Schwank Grills
Relentless Support
Relentless Support - Support team was relentless in getting everything right. Replaced a misfunctional unit efficiently, got the new unit out immediately upon my return. Followed up and helped with a missing tray just as efficiently. Appreciated their efforts and consistent communication!!
I actually spoke to a human
Called them direct with a few questions, and I actually spoke with a person without a wait time. Super helpful on which version of the grill is best for me.
I had an issue with a grill not working…
I had an issue with a grill not working correctly. I’m amazed at the promptness and speed to resolve the issue.
Great products and easy to work with
Great products and easy to work with. Responsive and fast shipping.
Easy site to navigate and purchase
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