Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

I had grate customer service very polite and understanding. How ever for the discounts I wasn't able to stack my signup discount and my military discount together. That is why I gave it a 4 star.

Valorada con 5 estrellas sobre 5

What an awesome grill! Once you retrain your thought process to raising and lowering whatever you’re cooking, the results are impeccable! I’ve used conventional grills for decades and I can honestly s... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Took advantage of the Father’s Day Bundle discount but had forgotten to enter the discount code! No worries as I placed a call to Swank and Cathy responded quickly and put together another shipment wi... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Really great experience. I have a two panels that were damaged and need replacing which is why I am only giving 4 stars. Also, the assembly was time consuming, but not impossible. I can imagine for so... Ver más

Información sobre la empresa

  1. Asador
  2. Tienda de parrillas

Sobre Schwank Grills

Escrito por la empresa

Schwank Grills are revolutionary portable infrared grills, Made in the USA, that deliver premium steakhouse quality taste in any outdoor area. The secret lies in the innovative infrared technology, used only by the world's best steakhouses, that heat from above at extremely hot temperatures up to 1500°F.

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Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

554 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Awesome Grill

This was my Christmas present and so cool. We tried it out Christmas day and it did a great job. I'm sure that the next time, it will be even better. After seeing the other grills like this, so glad this was the one under the tree. 2 snaps up for customer service as well.
Thanks!

27 de diciembre de 2023
Valorada con 1 estrellas sobre 5

Tried to apply Christmas2023 and then…

Tried to apply Christmas2023 and then AnthonyMD for $150 discount. Neither worked. Please apply or I will cancel.

21 de diciembre de 2023
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Respuesta de Schwank Grills

Hi Richard, sorry to hear that you had issues with the promo codes. They may have been expired at the time. Can you please contact info@schwankgrills.com and we can get you a new promo code to use?

Valorada con 5 estrellas sobre 5

very pleased it's American made!

American made and built to last! Shipping was faster than expected. The Schwank grill was packaged well and arrived in pristine shape. I have used it 4 to 5.times a week since it's arrival. There is a bit.of a learning curve, due to the amazing heat output. I have grilled steak, hamburgers, lamb, kabobs, bananas and asparagus. ( Grilled bananas are amazing of you have not tried them yet!) It is easy to clean, and I love the three minute heat up time. It is small if you are cooking for a large group, but is so fast that I cooked 12 1/3lb burgers 2 at a time, and it took less than 30 minutes including melting cheese on level 5 for 15 seconds. I can Cook bananas 4 at a time with room to spare, and 3 large kabobs crosswise at a time. And 12 lamb chops at once. Reverse seared two thick ribeye steaks. Smoked until 10 degrees below my target temperature, and seared for approx 90 seconds a side to get a nice sear!

4 de noviembre de 2023
Valorada con 5 estrellas sobre 5

Andrew was great--a huge help in…

Andrew was great--a huge help in getting the grill ordered, explaining more on how it works, and how to get great results. Looking forward to receiving it and trying it out.

13 de diciembre de 2023
Valorada con 4 estrellas sobre 5

Solid product, good cooking results (recommended)

Pros:
1) Solid all stainless steal product built in USA
2) Great ignition system
3) Simple to use

Cons:
1) Catch tray does not follow grill, does not catch all the grease, messy.
2) Sharp edges on grill and support frame, I cut myself cleaning it. Difficult to clean.

11 de octubre de 2023
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Respuesta de Schwank Grills

Hi Vance, thank you for your thoughtful review and for recommending the grill. We’re glad to hear you’ve been enjoying the performance, ignition system, and build quality. We also appreciate your honest notes on the catch tray and sharp edges — this type of feedback is very important as we continue refining both design and usability. We’re sorry to hear it caused you trouble during cleaning and will take this into account moving forward. Thanks again for sharing your experience and for being a valued customer. Happy grilling!

Valorada con 5 estrellas sobre 5

I was having trouble completing an…

I was having trouble completing an online order. I called for assistance and an associate answered. I learned that it was actually after hours, but he saw the call and answered. He was very helpful and patiently helped me through the process (my computer was working very slowly). What an excellent employee! Thank you so much!

24 de noviembre de 2023
Valorada con 3 estrellas sobre 5

Why?

Not exactly sure why I would receive a survey immediately after purchasing online? There is nothing to rate yet. No communication from customer service. No shipping notice. No product received. So why the solicitation of a review at this point?

23 de noviembre de 2023
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Respuesta de Schwank Grills

Hi Amy, sorry to hear that you were unable to contact our customer service team. The reviews are automatically sent when you order to review the order experience, you will get a product review a few weeks after your order. Feel free to contact us at support@schwankgrills.com or 1-888-677-2649 and we would be happy to help!

Valorada con 5 estrellas sobre 5

Relentless Support

Relentless Support - Support team was relentless in getting everything right. Replaced a misfunctional unit efficiently, got the new unit out immediately upon my return. Followed up and helped with a missing tray just as efficiently. Appreciated their efforts and consistent communication!!

22 de noviembre de 2023

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