Getting fuel delivered no problem.More difficult trying to pay for it.Would like paper receipt.No consideration for older people and any problems they may have in using technology.Sadly that's the wor... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
The driver was efficient, friendly and skilful- In getting his vehicle down and back up a tight driveway. A shorter tanker or slightly longer delivery hose would make life easier but I understand ne... Ver más
La empresa ha respondido
Guys from Scottish fuels arrive mostly on time and are never fazed with dragging pipe up my drive. Leaving paper work then Scottish Fuel send another email with price then send another email with cre... Ver más
La empresa ha respondido
Not able to order usual amount (that has been ordered for the past umpteen years). Told it went over my credit limit despite always paying bill on time and in full. Instead of getting delivery in 2 d... Ver más
Información sobre la empresa
- Proveedor de combustible
- también en la categoría
- Proveedor de gasóleo
Escrito por la empresa
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Información de contacto
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Reino Unido
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Excelente
6 mil opiniones
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Respuesta de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Always helpfull and deliver service is…
Always helpfull and deliver service is excellent
15 de septiembre de 2026
Respuesta de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Pleasant office staff
Pleasant office staff, speedy delivery and careful delivery driver.
29 de septiembre de 2026
Respuesta de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Respuesta de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Respuesta de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Respuesta de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Respuesta de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Respuesta de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Respuesta de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Good service
11 de septiembre de 2026
Respuesta de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Good communication
Good communication. Drivers are always friendly and reliable
25 de septiembre de 2026
Respuesta de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Recent delivery Friendly staff
Getting fuel delivered no problem.More difficult trying to pay for it.Would like paper receipt.No consideration for older people and any problems they may have in using technology.Sadly that's the world we live in now.Lets have local telephone numbers to phone ,order,and pay
24 de septiembre de 2026
Respuesta de Scottish Fuels
We are glad you enjoyed your experience with our reliable delivery service, and we appreciate your five-star rating. We hear your concerns regarding our current payment options and the request for paper receipts. We recognise that modern technology can present challenges, and we aim to support all of our customers. Our team is actively discussing ways to make ordering, paying, and receiving documentation more accessible for everyone.
Kind Regards
Certas Energy.
Very good order service by phone and…
Very good order service by phone and delivery shortly after.
24 de septiembre de 2026
Respuesta de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
It was delivered on time and the…
It was delivered on time and the delivery driver was efficient and charming.
24 de septiembre de 2026
Respuesta de Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Respuesta de Scottish Fuels
Thank you for your wonderful review. We really appreciate it.
Kind Regards
Certas Energy.
Very helpful when phoning
Very helpful when phoning, and very prompt delivery
9 de septiembre de 2026
Respuesta de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Very polite lady call Tracy took my…
Very polite lady call Tracy took my order and payment
Wasn’t home when the oil was delivered but the respected my property. I had no cap on my oil and the left me with a cover
Great service
9 de septiembre de 2026
Respuesta de Scottish Fuels
Thank you for your kind review. We are happy to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Not able to order usual amount (that…
Not able to order usual amount (that has been ordered for the past umpteen years). Told it went over my credit limit despite always paying bill on time and in full.
Instead of getting delivery in 2 days of ordering was told it would be 7 days, in fact delivery was eventually made 9 days after ordering!
23 de septiembre de 2026
Respuesta de Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Not impressed !!
Well, initial contact was OK once I eventually connected with a human after answering goodness knows how many questions!! I managed to place my order and had to pay for it upfront...OK I get that!! I then was given a delivery date...it came and went!! I phoned and was told there had been a breakdown and was given another date!! That also came and went...short staffed and my driver in hospital, I was told...and so it continued,but hooray 4th time lucky...I got my oil...if it wasn't for your very pleasant delivery driver I would have given you 1 star ...poor service ...don't you think?????
23 de septiembre de 2026
Respuesta de Scottish Fuels
Thank you for taking the time to share your detailed feedback. We’re very sorry for the experience you had with your delivery.
While we’re pleased that you were eventually able to place your order, we completely understand your frustration at having multiple delivery dates pass without receiving your oil.
We appreciate that having to contact us repeatedly for updates, particularly after already being given a delivery date, is not the level of service you should expect from us.
We understand that unexpected circumstances can sometimes affect deliveries, but we recognise that it is our responsibility to keep you informed and minimise the inconvenience caused.
We sincerely apologise that we fell short on this occasion.
We are, however, delighted to hear that your delivery driver was pleasant and professional. We’ll be sure to pass on your kind comments to them.
Thank you again for your patience and for giving us the opportunity to complete your delivery.
Your feedback is valuable and will be shared with the relevant teams to help us improve our service.
Kindest Regards,
Chelsea
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