Let's be honest Pet Insurance is totally over priced & a rip off but we have to have it. The staff member was really helpful, price not bad for 2 dogs but there's not much difference between companie... Ver más
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Consulta las opiniones de los clientes
Disgusting organisation, before you sign with these cow boys, read the SMALL PRINT. Absolute rip offs and even after paying £2400 which they wouldn't cover, they said we couldn't cancel until next... Ver más
La empresa ha respondido
My first call to buy dog pet insurance was with Daisy, she was extreemly helpful explained everything that I needed to know and I decided to go ahead with the purchase. My only observation which... Ver más
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In 20 years of owning cocker spaniels I have never had to make a claim before but when my 4 year old cocker spaniel was taken very ill with IMTP Scratch and Patch handled all of my claims and paid out... Ver más
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Información sobre la empresa
Sobre Scratch & Patch
Escrito por la empresa
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At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
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Información de contacto
124 City Road, EC1V 2NX, London, Reino Unido
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Excelente
2 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
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Looking for pet insurance check out Scratch and Patch. ving searched for a dog insurance…
Having searched for a dog insurance that covered my 2 dogs and that was reasonably priced i was quoted an extremely reasonable price to cover both dogs by Scratch and Patch and it was half the price of other insurances.
I had to make a large claim for one of my dogs who unfortunately we lost. They were very helpful. I did have a 20% additional cost to pay so this Yr I have opted to pay a little extra that means should I need to claim i only have the excess to pay. It still worked out less costly than other insurances. Well worth getting a quote. I pay monthly and there's no added cost on top for this service
25 de abril de 2025
Respuesta de Scratch & Patch
Hi Kathy,
We’re very sorry to hear about the loss of your dog. Losing a much-loved pet is incredibly difficult, and we’re really glad our team were able to support you through the claims process during such a sad time.
Thank you for taking the time to share your experience and for continuing to place your trust in Scratch & Patch for the year ahead. It’s great to hear that you found our cover to be good value when insuring both of your dogs, especially compared with other providers you looked at.
We’re always working to make sure our policies offer a range of options so customers can choose the level of cover that suits them best while keeping their pets protected. Feedback and experiences like yours really help us continue improving our products and services year after year.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Run away from them
Run away from them , they are thief take your money no support no paid , nothing they will find anyy escuse to not paid even with all evidence from specialist and vets... this compagny should be closed and reported .... you have close rhe case cause has u mention no enought proove. My dogs was diagnose with pneumonia and other issue due to pneumonia issue vet in spain have been in contcat with you and send you reports bills medical report from there and you also have medical report from our local vet. ... and you now trying to seperate all issue into deferent claim ai we have to paid excès for each condition and 20% has the deal of inssurance wich mean clearly you cover nothing ...........
All issue raised was due to havy pneumonia she cought was question of a day or 2 for her to survived - lucky the vet was very responsive and quick to act for our beloved nala ..... after having all this deferenr trestment to dind the cause and to cure her she unfortubalty suffer from a stroke ..... that once again the vet there have manage to cure and help us so fast ...... at today nala is recoverd thanks to god and all vet support . How can you tell me this is many claim while all has beeen cause from one and only illness ........ this is a clearly for me a way for you to get away from paying offf .... only my opinion..... but after looking and do some research looks like im not the only one that had issues and complain about this compagny .....looking forward to ear and seee what valuable reason you have so we can maybe also show and prevent to futur costumers .
Thanks
19 de diciembre de 2025
Opinión espontánea
Respuesta de Scratch & Patch
Hi Dimitry,
We’re very sorry to hear about your recent experience and that we weren't able to meet your expectations on this occasion.
Thank you for providing additional information through our Trustpilot request. A member of our team will investigate this further for you to understand exactly what has happened.
Once the initial investigation is complete we will contact you directly to discuss your claim in more detail.
Kind regards,
Scratch & Patch 🐾💙🧡
** Additional Update **
Hi Dimitry,
Thank you for allowing us time to look into your claims journey.
Following your concerns, we escalated this directly to our claims team for a full review. Your claim has since been re-assessed, and we understand a member of the team has now been in contact with you to explain the outcome and next steps.
We’re really sorry that your claims journey didn’t reflect the level of service we aim to provide, but we hope this resolution helps to restore your faith in Scratch & Patch.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 💙🧡
No complaints at all
No complaints at all. There was an inconsistency in my doggo's information and Scratch and Patch were very helpful in fixing the problem. Communication was good. I used the WhatsApp option. Highly recommend.
12 de marzo de 2026
Opinión espontánea
Respuesta de Scratch & Patch
Hi Teresa,
Thank you for taking the time to leave us such a lovely 5-star review. We’re really pleased to hear that the team were able to help resolve the inconsistency with your pet’s information and get everything sorted for you.
It’s also great to know that one of the many ways to get in touch with us worked so well for you. We always want it to be easy for our customers to reach us in the way that suits them best.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Easy to set up on line and one of the…
Easy to set up on line and one of the best quotes for pet insurance I found. S&P also have good reviews from existing customers. However, it is difficult to rate a company until one has had dealings with them over a period of time so, I may well come back to this in the future.
8 de marzo de 2026
Respuesta de Scratch & Patch
Hi there,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re really pleased to hear that you found the setup process easy and that our cover came through as one of the best quotes when you were comparing options. It’s also great to know that the experiences shared by other customers helped you feel confident choosing Scratch & Patch.
We completely understand your thoughts about wanting to see how things go over time, and we really appreciate you giving us the opportunity to look after your pet.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Very easy to arrange my pet insurance…
Very easy to arrange my pet insurance online, easy website, good cover at a lot better price than lots of other providers
7 de marzo de 2026
Respuesta de Scratch & Patch
Hi Mark,
Welcome to the family!
Thank you for taking the time to leave us a 5-star review. We're really pleased to hear that arranging your pet insurance online was quick and easy, and that you found the website straightforward to use. It’s also great to know you were able to secure good cover at a better price compared to other providers.
Making pet insurance simple, clear, and good value for pet owners is exactly what we aim for, so your feedback means a lot to the team.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Very simple booking service
Very simple booking service, better price than every other provider and I get better cover. Hopefully won’t ever have to make a clam
10 de marzo de 2026
Respuesta de Scratch & Patch
Hi there,
Welcome to the family!
Thank you for taking the time to leave us such a fantastic 5-star review. We’re really pleased to hear that you found the process simple and straightforward, and that you were able to secure better cover at a great price. Making pet insurance easy to set up while still giving you the protection your pet deserves is exactly what we aim for.
Most of all, we hope your pet stays happy and healthy — but if you ever do need us, our claims team will be here to help and guide you through the process.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Respuesta de Scratch & Patch
Hi Martin,
Thank you for taking the time to leave us a review. We're really pleased to hear that you found our cover offered great value while still providing the right protection for your pets needs.
Finding the right balance between strong cover and an affordable premium is something we always aim to provide for our customers and their pets.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Absolutely useless company despite me…
Absolutely useless company despite me telling them my dog died in January, they kept sending me emails because i cancelled the direct debit. Then they send an email today saying they have cancelled my policy from the date i told them she died but they want more money to cancel policy.
9 de marzo de 2026
Opinión espontánea
Respuesta de Scratch & Patch
Hi Jackie,
We’re very sorry to hear about the loss of your beloved pet, and we’re sorry that your recent experience has added further frustration at what is already a difficult time.
We’d really like to look into this for you and understand exactly what has happened. To help us do that, we’ve requested some additional information from you via Trustpilot so we can locate your policy and review the situation in full.
Once we have those details, a member of our team will be able to investigate this further and assist you.
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
****** Additional Reply ******
Hi Jackie,
Thank you for your patience while we looked into this for you. We have now concluded our investigation and a member of our team will be reaching out to you directly to discuss this further.
We’re very sorry for your experience, as this is not the level of service we aim to provide. We apologise that on this occasion your experience fell short of the standards we strive to deliver.
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Outstanding claims team. Both efficient and caring.
My claim has been settled quickly, efficiently and without fuss. The claims team communication was outstanding, keeping me up to date with the claim status throughout. I mistakenly supplied the wrong contact email for the specialist hospital and the team contacted me quickly to say that they were still waiting on information. They followed this up and received the necessary information which resulted in my claim being settled in the next two days. Payment was in my account within four days. Outstanding, caring, proficient, can’t fault them.
2 de marzo de 2026
Opinión espontánea
Respuesta de Scratch & Patch
Hi Annette,
Thank you for taking the time to leave us such a wonderful 5-star review. We’re really pleased to hear that your claim was handled quickly and efficiently, and that our claims team kept you updated throughout the process.
It’s great to know the team were able to follow things up with the specialist hospital and keep everything moving so your claim could be settled without any fuss. Your kind words about the team’s care and professionalism will mean a lot to them.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Easy to navigate
Easy to navigate, good price for decent plan, no fuss just simple questions, easy to set up.
9 de marzo de 2026
Respuesta de Scratch & Patch
Hi Elizabeth,
Thank you for taking the time to leave us a 5-star review. We’re really pleased to hear you found the site easy to navigate and that setting up cover for your pet was quick and straightforward, with simple questions and no fuss.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Excellent set up
Very competitive,very quick to sign up our pet and excellent paperwork.
9 de marzo de 2026
Respuesta de Scratch & Patch
Hi Nigel,
Thank you for taking the time to leave us a 5-star review. We’re really pleased to hear you found the cover competitive and that signing up your pet was quick and straightforward, with clear and easy-to-follow paperwork.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Used Scratch and Patch for years
Used Scratch and Patch for years. Never had to claim, but they are always helpful. Multiple ways to get in touch, including Whatsapp, which is an easy way to ask any questions.
9 de febrero de 2026
Respuesta de Scratch & Patch
Hi Josh,
Thank you for taking the time to share your experience with us. It’s fantastic to hear you’ve been with Scratch & Patch for years and that our team have been helpful whenever you’ve needed support.
We’re really pleased that you’ve found it easy to get in touch with us, whether that’s through WhatsApp or our other contact options.
We always aim to make it simple for our customers to ask questions and get the help they need.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Respuesta de Scratch & Patch
Hi Michelle,
Thank you for taking time to leave us a review, it’s great to have you on board with us.
We’re really pleased to hear you found everything easy to understand and straightforward, and that you’re happy with the value for money. Making pet insurance clear and simple for our customers is really important to us.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Good price dog insurance.
Found this company on line. Easy site to navigate and straightforward. Took fifteen minutes to sign up.
7 de marzo de 2026
Respuesta de Scratch & Patch
Hi there,
Thank you for taking time to leave us a review, it’s great to have you on board with us.
We’re really pleased to hear you found the website easy to use and that getting your pet’s cover set up was quick and straightforward. Making it simple for customers to buy the right insurance for their pets is really important to us, so it’s great to know you were able to get everything sorted in just a few minutes at a great price.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Clear basic cover
Clear basic cover. Great price and support from a Veterinary Nurse.
6 de marzo de 2026
Respuesta de Scratch & Patch
Hi Kevin,
Thank you for taking the time to leave us a review. We’re really glad to hear you found the cover clear and great value, and that our VetCare Line was helpful — having a Veterinary Nurse there when you need a bit of guidance can make all the difference.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
great customer service displayed by…
great customer service displayed by Daisy.
she was extreemly helpful in dealing with our renewal
a credit top the company.
as a footnote its great to be able to speak to humans !!
6 de marzo de 2026
Respuesta de Scratch & Patch
Hi Gerard,
Thank you for taking the time to leave us such a wonderful review. We’re really pleased to hear that Daisy provided great service while helping with your renewal — she’ll be delighted to hear your kind words and that her support made such a positive difference.
It’s great to have you on board with us for another year, and we’re glad Daisy could help with your renewal.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Respuesta de Scratch & Patch
Hi AJ,
Welcome to the family!
Thank you for taking the time to leave us a review. We're really pleased to hear that you found our prices competitive and the process of purchasing your policy nice and easy.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Easy access online and straightforward…
Easy access online and straightforward process.
6 de marzo de 2026
Respuesta de Scratch & Patch
Hi Christine,
Welcome to the family!
Thank you for taking the time to leave us a review. We’re so pleased to hear that you found the process straightforward and that accessing everything online was simple and convenient.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾💙🧡
Be careful about "clinical signs"
Refused to pay 8 linked claims for my 8 year old dog who got pseudomonas in her left ear. Which took 2 months and £1300 to cure.
Cited that she had had a few (think 3 or 4 but at least one in the other ear) ear infections in 8 years (she's a spaniel).
Vet supports previous infections likely yeast as treated with drops that wouldn't work on pseudomonas and cured after a week.
So despite being totally different infections and different required treatment they showed the same "Clinical signs"....
Clearly they can get out of everything with this small print considering most serious illnesses in animals start with diarrhea...and we've all took our pets at one time or another with a minor illness that started the same way!!!
Claim has been sent to financial ombudsman
3 de marzo de 2026
Opinión espontánea
Respuesta de Scratch & Patch
Hi Lindsay,
Thank you for taking the time to share your feedback. I’m really sorry to hear that we haven’t met your expectations on this occasion, particularly when your dog has been unwell.
So that we can look into this properly for you, I’ve sent you a request via Trustpilot asking for a few policy details to help us locate your claim and review the circumstances fully. Once we have that information, we will investigate the matter further and contact you directly.
Thank you for your patience while we look into this.
Kind Regards
Scratch & Patch 🐾 💙🧡
****** Updated Reply ********
Hi Lindsay,
Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this has been, especially when your dog has been unwell.
Pet insurance is designed to cover new and unexpected illnesses or injuries that arise after a policy begins. If a condition has been present or recurring before the policy start date, it is usually considered pre-existing. This is standard across most pet insurers and is assessed using the veterinary history recorded before cover begins.
In some cases, conditions affecting the same area can develop over time or involve different infections or bacteria, but medically they may still be considered part of the same underlying condition if similar signs have been noted previously.
We’ve asked our claims team to contact you directly to talk through your dog’s veterinary history and explain how the decision was reached.
Kind Regards
Your Scratch & Patch Family 🐾💙🧡
Respuesta de Scratch & Patch
Hi Bernie,
Welcome to the family!
Thank you for taking the time to leave us a review. We're really pleased to hear that you found the process straightforward and easy to set up — getting the right cover in place for your pet should always be simple and stress-free.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾 💙🧡
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