Let's be honest Pet Insurance is totally over priced & a rip off but we have to have it. The staff member was really helpful, price not bad for 2 dogs but there's not much difference between companie... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Disgusting organisation, before you sign with these cow boys, read the SMALL PRINT. Absolute rip offs and even after paying £2400 which they wouldn't cover, they said we couldn't cancel until next... Ver más
La empresa ha respondido
My first call to buy dog pet insurance was with Daisy, she was extreemly helpful explained everything that I needed to know and I decided to go ahead with the purchase. My only observation which... Ver más
La empresa ha respondido
In 20 years of owning cocker spaniels I have never had to make a claim before but when my 4 year old cocker spaniel was taken very ill with IMTP Scratch and Patch handled all of my claims and paid out... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Scratch & Patch
Escrito por la empresa
|
|||||
|
At Scratch & Patch, we know one thing for sure: your dog or cat is not just a pet — they’re part of the family. That’s why we’ve built our pet insurance to deliver reliable protection, simple choices, and genuine peace of mind for every paw in your household. 😺🐶
|
Información de contacto
124 City Road, EC1V 2NX, London, Reino Unido
- 0330 102 6839
- admin@scratchandpatch.co.uk
- scratchandpatch.co.uk
Scratch & Patch Pet Insurance
4,5
Excelente
2 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Scratch & Patch
Hi Ian,
Thanks for leaving us a review.
Really pleased to hear you found the terms and details simple and easy to understand — that’s important when you’re setting up cover and just want things to be clear from the start.
If you ever have any questions about your policy, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Very smooth claim
Very smooth claim, dealt with very quickly, no issues would definitely recommend
16 de enero de 2026
Opinión espontánea
Respuesta de Scratch & Patch
Hi Ann,
Thanks for taking the time to leave us a review.
I’m really pleased to hear your claim was dealt with quickly and that everything went smoothly. That’s always reassuring to hear, especially when you just want things sorted without any back and forth.
And thank you for saying you’d recommend us — that genuinely makes a difference.
If you ever need anything at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Quick to deal with claims
Had a few claims in recents months regarding my dog , sadly he passed over to the rainbow bridge last month , all claims very dealt with quickly and on last claim they sent their condolences ,which was a lovely touch . Would recommend this company .
19 de enero de 2026
Opinión espontánea
Respuesta de Scratch & Patch
Hi Kathleen,
Thank you for taking the time to leave such a thoughtful review, especially at what we know must be a very difficult time. We’re so very sorry for the loss of your boy. Losing a beloved pet is never easy, and our hearts really do go out to you.
We’re pleased we were able to handle your claims quickly and, in some small way, take a little of the stress away during those difficult months. We’re all pet lovers here ourselves, so we truly understand how heartbreaking it is to say goodbye — if our message brought even a small bit of comfort, then we’re really glad.
It really does mean a lot to know you’d recommend us to look after other pets based on your own experience with us.
If you ever need to speak to us about anything at all, you can get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
No quibble about payment
No quibble about payment. Kept informed all through claim process. Easy online submission
3 de febrero de 2026
Opinión espontánea
Respuesta de Scratch & Patch
Hi Melinda,
Thanks for taking the time to leave a great review.
We’re really pleased to hear there were no quibbles with payment and that you felt kept informed throughout — that’s exactly how we believe a claim should be handled. It’s also great to know the online submission was easy to use, we like keeping things simple and user friendly.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Put in wrong gender accidentally
Put in wrong gender accidentally, and they charged £29 to change it. Daylight robbery.
10 de febrero de 2026
Respuesta de Scratch & Patch
Hi Chris,
Thank you for taking the time to leave a review. I’m really sorry to hear that we haven’t met your expectations on this occasion.
When taking out a policy online, it’s the customer’s responsibility to ensure that all information entered is accurate, as the quote is calculated using those details and reflects the true insurable risk.
It’s important to clarify that we don’t charge an administration fee for making changes to a policy. The £29 you’ve mentioned isn’t a fee, but the difference in premium that would have applied from the start had the correct gender been selected when generating the quote via MoneySuperMarket. In other words, it reflects what the original premium would have been based on the correct information at the time of purchase.
We hope this has helped to clarify the reason for the additional cost, but if you would like to speak to us directly, you can always get in contact via https://scratchandpatch.co.uk/contact/
and we’ll be happy to assist.
Warm regards,
Your Scratch & Patch Family 🐾
Everything was supersmooth in setting…
Everything was supersmooth in setting up insurances for my two collies.
3 de febrero de 2026
Respuesta de Scratch & Patch
Hi Alvina,
Welcome to the family!
Thanks so much for taking the time to leave a review — we really appreciate it. I’m so pleased everything went smoothly setting up cover for your two collies. Choosing insurance can sometimes feel a bit pressured when you’re trying to work out what level of cover is right for you, so it’s lovely to hear the process felt straightforward.
We’re really glad to have you all on board.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Easy site to navigate
Easy site to navigate, simple and straightforward. Phoning through for some extra advice, again quick and efficient. Very pleased. I'm an older lady and this was very refreshing - no robots, ibots, just normal humans - Great 👍
10 de febrero de 2026
Respuesta de Scratch & Patch
Hi Karen,
Welcome to the family!
Thank you so much for your lovely review — it genuinely means a lot. We’re so pleased you found the website easy to navigate and that when you called through, the team were able to give you the advice you needed quickly and clearly.
And we especially love your comment about “no robots, just normal humans” — that’s exactly how it should feel. Being able to speak to a real person who takes the time to help really does make all the difference. I’ll be sure to pass on your positive comments to the team, they’ll absolutely love hearing that they made the experience that extra bit special for you.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Easy to deal with…
Good value and really easy to deal with and to set up your cover
8 de febrero de 2026
Respuesta de Scratch & Patch
Hi Peter,
Thank you for your 5⭐ review.
We’re really pleased to hear you found everything easy to deal with, simple to set up, and good value — that’s exactly the experience we aim to deliver.
Thanks again for choosing us.
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Excellent company
After our Frenchie ‘Dave’ was diagnosed with acute glaucoma he underwent treatments that failed which resulted in his eyes having to be removed. As devastating as this was for all of us it was certainly made easier with a seamless insurance claim dealt with quickly without any quibble. Can’t fault this company and would recommend 5*
14 de enero de 2026
Opinión espontánea
Respuesta de Scratch & Patch
Thank you so much for taking the time to share this — and we’re really sorry to hear what Dave (and you) have been through. That will have been incredibly upsetting, and we can only imagine how hard a time that was for you all.
We’re really glad we could help make things a little easier at such a difficult time by handling the claim quickly and without any fuss. Knowing we’ve supported you when it mattered most really means a great deal to us.
Thank you for your kind words and recommendation, and please give Dave a gentle cuddle from us 🤗
If you ever have any questions at all, please don’t hesitate to get in touch via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Clearly presented information
Clearly presented information.
Prompt confirmation
3 de febrero de 2026
Respuesta de Scratch & Patch
Thank you for your 5⭐ review!
We’re really pleased to hear you found the information clearly presented and the confirmation prompt.
Making things simple, transparent, and quick is exactly what we aim for.
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Respuesta de Scratch & Patch
Thank you for taking the time to leave us a 5⭐ review!
We’re really pleased to hear your policy was easy to set up, met your needs, and offered good value compared to other providers — that’s exactly what we aim to deliver.
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
The form was easy to fill in
The form was easy to fill in. Cheaper than my last insurance and pays directly to the vets. Hoping I won’t need to claim but feel at ease knowing my dog is insured just in case.
5 de febrero de 2026
Respuesta de Scratch & Patch
Thanks so much for your lovely review! ⭐️
We’re really pleased to hear you found the form easy to complete and that our cover offered better value than your previous insurance.
Paying vets directly and giving you peace of mind are both big priorities for us — so it’s great to know that came through.
If you do need to make a claim, we’ll be right here to help https://scratchandpatch.co.uk/contact/
Thanks again for choosing Scratch & Patch 😊
Warm regards,
Your Scratch & Patch Family 🐾
Easy to manage
5 de febrero de 2026
Respuesta de Scratch & Patch
Hi there,
Thank you for your feedback, we really appreciate it — It’s great to hear you found everything easy to manage and stress-free 😊
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Competitive prices & easy admin process
Great price and very quick and easy to set up.
4 de febrero de 2026
Respuesta de Scratch & Patch
Hi Sophie,
Thanks so much for taking the time to leave us a review.
We’re so pleased to hear you found our prices competitive and the setup was quick, easy, and hassle free — that’s exactly the experience we aim to deliver!
Thanks again for choosing us 😊
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Just taken out a policy
Just taken out a policy. Customer service team over the phone have been amazing.
4 de febrero de 2026
Respuesta de Scratch & Patch
Hi Emma,
Welcome to the family!
It’s great to have you and your furry family member on board and as part of our growing Scratch & Patch Family.
Thank you for taking the time to leave such a positive review and for highlighting the amazing support you received from our customer service team. I’ll be sure to pass on your kind feedback — they’ll be delighted to know they helped make your onboarding with us seamless and stress-free.
If you ever need anything, please don’t hesitate to get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Respuesta de Scratch & Patch
Hi Malcolm,
Welcome to the family!
Thank you for taking the time to leave us a positive review. We’re really pleased to hear you found everything easy to set up and good value.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Respuesta de Scratch & Patch
Hi Pam,
Welcome to the family! It’s great to have you on board with us.
Thank you for taking the time to leave such a positive review of your experience. I’ll be sure to pass on your kind words to the team — they’ll really appreciate hearing that they were able to make things easy to understand for you.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
Very competitive quote
Very competitive quote, with a simple process for both gaining the quote and payment
27 de enero de 2026
Respuesta de Scratch & Patch
Hi Viv,
Thank you for taking the time to leave us a review. We’re really pleased to hear you found the quote competitive and the process straightforward.
If you ever need us, we’ll be here to make sure the service matches what so many of our customers talk about in their reviews — supportive, reliable, and there when it matters most, taking the stress away should you ever need to make a claim for your furry friend.
If you have any questions at all, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
So far so good
So far so good ! Easy to yours website ! So much cheaper than a lot of pet insurance, with the same benefits !
2 de febrero de 2026
Respuesta de Scratch & Patch
Hi Elaine,
Welcome to the family!
Thanks so much for leaving us a review — we’re really glad you found the website easy to use and that the cover felt like good value compared to other options out there.
If you ever need anything or have any questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
The Scratch & Patch Family 🐾
The process of insuring my dogs was…
The process of insuring my dogs was made easy,plus the price for all three of them is very reasonable
30 de enero de 2026
Respuesta de Scratch & Patch
Hi Shirley,
Welcome to the family! 🐾
Wow — it sounds like you’ve got your hands full! We’re really pleased to hear that insuring your dogs was easy and that you found the cover to be great value. We’re delighted to welcome you and your furry family members to our ever-growing Scratch & Patch family.
If you ever have any further questions, you can get in touch with us via https://scratchandpatch.co.uk/contact/
Warm regards,
Your Scratch & Patch Family 🐾
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.