Too many "Walls" between Customer and "Service"
I suggest that Seager places too many "Walls" between the Customer and Service.
I could not find, and was told there is no telephone contact possible with online sales, leaving only endless, numerous, even cryptic and tedious, email chains, but, only from 9-5.
The operation sort of reminds me of one which might operated by "BOTS" following algorithms proscribed by server space constraints, and wherever deemed possible, "live-body-customer-interaction-minimization", even though the garments don't appear to be cheaply made, nor, are they at discount prices.
A potential win for both vendor and buyer, assuming the customer's time is not unnecessarily wasted.
Very interesting Products, but next-to-non-existent service.
My Customer Experience was way less than satisfactory when trying to navigate my online purchase, and left me with no timely way to obtain anything akin to the answers to my product and availability related questions.confidently drive 45 miles to see IF an item was available for purchase.
IMO, they should spend some of their marketing money and effort on personally interfacing with the customer, instead of firing non-stop spam emails offering next-to-worthless, (if actually attempting to shop in-person) "discounts".
Repeated email requests (not quite as many as Seager's Marketing team inundated me with) to be put in touch with some type of "Customer service manager", in order to share my experience were denied or went unacknowledged.
Seriously, guys, put on a "Customer Face", and actually interact with us, real time!
Very sad, considering your clothing appears to be nice.
I respectfully suggest that you consider:
Adding telephone hardware and contact support for your online customers.
Make all of the wonderful promotions offered by your
fantastically aggressive Marketing Team valid both on-line, and in-store, thus not discriminating against the folks who are willing to trek to, and support your local storefront(!?)
Speaking of your Marketing team, I's humbly suggest your ask them to dial it back a notch, as my delete key is getting warm.
Hey, if I didn't care, I wouldn't have bothered to type it!
Shaka, Bruh Howdy Pardner!