Decepción absoluta, ESTAFADORES
Me compre unas Isabel Marant y sinceramente pura decepción... el envió fué un desastre ya que tras pagar 10 euros por el llego a una casa que no era la mía y tuve que hacer lo imposible para encontrarlas (Secondaura se desentendió completamente) cuando las conseguí encontrar y abrí la caja el estado difería mucho de lo que se veía en las imágenes...por lo que les comenté que las quería devolver, a lo que me dijeron que ya no se podía porque había pasado el plazo (por un día y teniendo en cuenta que yo las acababa de localizar, porque no la entregaron en mi casa) tuvieron cero consideración conmigo y me parece de vergüenza... encima me respondieron con muy mala educación, super malas formas. Espero que si estás pensando en comprar unas zapatillas por aquí esta valoración te sirva para pensarlo dos veces ya que no se lo recomiendo ni a mi peor enemigo.
Respuesta de Secondaura
Hello,
We are sincerely sorry to hear about your disappointment and your experience with this order.
However, we would like to clarify a few important points. All the pairs we offer are second-hand items that are carefully selected and restored. The mention “excellent condition” corresponds to a pair with no defects, which was indeed the case here, as shown in the detailed photos provided before purchase.
Regarding the delivery, your order was shipped quickly via DHL Express, a well-known and reliable carrier, to the address you provided. After you contacted us stating that the parcel was marked as delivered but not received, our customer service replied within the hour and immediately contacted DHL.
DHL confirmed that the parcel had been delivered within your residence and handed to a neighbor, whose name we communicated to you.
As we did not receive any response from you after sharing this information, we considered the issue resolved. You later contacted us more than two weeks after delivery requesting a return. According to our policy, returns are accepted within 14 days from the delivery date.
Additionally, regarding your claim about the condition of the shoes, we requested photos to verify the issue. Unfortunately, we never received any despite our follow-ups.
We truly regret that your experience did not meet your expectations. From our side, we did everything possible to assist you with responsiveness and professionalism.
We remain available if you wish to discuss this matter further in a constructive way.
Kind regards,
Secondaura Team