I placed an order today at 14:34 for a…
I placed an order today at 14:34 for a hammer to be engraved for my son’s 18th birthday.
At 14:54 I got an email saying it had already been dispatched.
My first thought was, “Oh s**t, they’ve sent it without engraving it.” So I called the number on the website.
Nope.
He’d already engraved it and was determined to get it out today.
From order to engraving and dispatch in 20 minutes.
Honestly, I was blown away. Proper old-school customer service and absolutely first class.








