We had a very smooth experience with with the staff. The person who wired my Mum up was lovely and caring. The information has been life changing for my Mum as we now know that she has a heart condi... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Pleasant to deal with over the phone and in person. Traffic noise outside could not really be helped, but manual clock in room hindered ability to sleep for eeg scan. And music choice could have been... Ver más
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I could not be more ecstatic with my experience form the Seer medical team. They turned a potential nightmare week of testing into something that accommodated my family and life perfectly. I feel so l... Ver más
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Great experience. Not as intrusive as I initially thought. Staff were friendly and helpful. The probes did come off every night while I slept, and as I live alone i’d have to have a friend or fa... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
We are experts in home-based diagnostic monitoring. Our video-EEG-ECG monitoring takes place at home and supports people at every step of the process.
Información de contacto
Level 2, 679 Murray Street, 6005, West Perth, WA, Australia
- 1300 869 888
I wasn't warned how heavy it gets…
I wasn't warned how heavy it gets wearing it constantly
24 de julio de 2024
My wife was embarking on the unknown…
My wife was embarking on the unknown but was reassured all the way and set at ease. Finally removing all the "gue" was a bit of a problem.
13 de mayo de 2024
Respuesta de Seer Medical - Perth
Sorry to hear that the glue removal was a challenge, please let us know if you have any specific feedback that could make it easier for patients in the future!
We are glad that you felt reassured and supported through the process - it was our pleasure to help you!
All the best to you!
Seer Medical
Excellent and thorough knowledge from…
Excellent and thorough knowledge from telephone contacts, reception, installation and usage guiidance of EEG/ECG.
16 de abril de 2024
Respuesta de Seer Medical - Perth
Thanks so much for your kind feedback, Neil! We will pass your words onto the team that helped you.
All the best,
Seer Medical
Staff was fantastic
12 de abril de 2024
Respuesta de Seer Medical - Perth
We are glad to hear it, Nat!
Best wishes,
Seer Medical.
Pleasant atmosphere!
The staff member was very polite and prompt. My son felt comfortable and relaxed with relaxing music. It was especially helpful as he has autism. Good work. Very happy.
7 de marzo de 2024
Respuesta de Seer Medical - Perth
What beautiful feedback to receive, thank you so much! It was our pleasure to make the experience as relaxing and positive as possible for him, and we will pass on your kind words to the staff who helped on the day!
Thanks again!
Seer Medical
It was good easy to park easy to get…
It was good easy to park easy to get too and quick
21 de marzo de 2024
Respuesta de Seer Medical - Perth
That's great to hear, Kingsley!
All the best,
Seer Medical
You left on your own
You left on your own. Electrodes were dry had to be filled them your self. We were Not
Given suggestion that we could go to your own surgery to refill the electrodes. The friend that came with me went to work. I had to look for someone else. Three times had to be filled. 1st time 4, 2nd time 12 and 3rd time4 or 6. Thank you for not caring for your patient.
21 de febrero de 2024
Respuesta de Seer Medical - Perth
Hi Katica, thank you for taking the time to write.
We are so sorry to hear that you did not feel sufficiently supported with the electrode maintenance. This process is designed to be done at home by patients' friends or family and we do our best to ensure patients are prepared for this before connection and in the clinic during the appointment. Our support team are available over the phone for any questions or concerns throughout the study.
We can see that you did a wonderful job of maintaining your electrodes throughout the study, and thank you very much for your effort. We hope that any information that came from the study made your effort worthwhile.
Wishing you all the best,
Seer Medical
Good monitoring service
Really good explanation of all aspects of the monitoring process.
14 de febrero de 2024
Respuesta de Seer Medical - Perth
Thank you so much for your kind feedback!
All the best,
Seer Medical
Respuesta de Seer Medical - Perth
Thanks, David!
Seer Medical
Relaxing experience
The staff were very friendly and helpful which helped with my daughter's high anxiety. The video before connection and how to refill was excellent. My daughter thought it was a great experience and would be happy to do again if she needs it.
30 de enero de 2024
Respuesta de Seer Medical - Perth
What a fantastic thing to hear, Kylie, thank you so much for sharing! Our Perth staff are wonderful and it's great that your daughter was made to feel at ease throughout the monitoring process. Wishing you and your family all the best!
Seer Medical
Respuesta de Seer Medical - Perth
Thank you for sharing, all the best to you!
Seer Medical
Completely professional and caring.
12 de diciembre de 2023
Respuesta de Seer Medical - Perth
Thank you so much, Barry! All the best to you!
Seer Medical
Brian Rock
Unfortunately, mixed messages were given to me or I got them mixed due to stress. Was advised to use either the Seer app or keep a manual list of when episodes happen. Unfortunately, this is not the case and all incidents should've been recorded on the app.
6 de diciembre de 2023
Respuesta de Seer Medical - Perth
Thanks for taking the time to write, Brian.
All of your reported events were accounted for in the report, but we do apologise if there was any confusion about how to report. We don't mind if patients use our app or a paper diary - but it's good to see that you were able to use the app in the end!
We hope that the experience was worthwhile and wish you all the best.
Seer Medical
Very good interpersonal skills with…
Very good interpersonal skills with children. My 4 yr old Great Grandson responded very well to the treatment. Atmosphere very relaxing and calm. Enjoyed his experience. Took photos to show his class mates.
1 de diciembre de 2023
Respuesta de Seer Medical - Perth
Thank you so much for your lovely feedback! We are so glad that we were able to create an environment that was calming and relaxing for him, and hope that the experience was worthwhile. Wishing your family all the best!
Seer Medical
Great experience
Great experience. Not as intrusive as I initially thought. Staff were friendly and helpful.
The probes did come off every night while I slept, and as I live alone i’d have to have a friend or family member come over everyday to reattach them. That’s my only criticism.
Overall, a painless and easy experience.
15 de noviembre de 2023
Respuesta de Seer Medical - Perth
Thank you for your kind feedback, and it's great to hear that the experience was easier than you expected!
We also appreciate the effort of you and your family and friends to ensure that your data quality was maintained throughout the study.
Thanks again and all the best!
Seer Medical
Ok service
Ok. The experience turned out to be a waste of time, not Seers fault
30 de noviembre de 2023
Respuesta de Seer Medical - Perth
We are sorry to hear that Richard, and recommend discussing the report with your doctor if you are not satisfied with the conclusions reached. Wishing you all the best and please reach out if we can help with anything.
Kind regards,
Seer Medical
Vergy professional procedure and great…
Very professional procedure and great friendly and helpful staff
26 de octubre de 2023
Respuesta de Seer Medical - Perth
We are so glad to hear that you had such a positive experience, Anthony! Wishing you all the best!
Seer Medical
Outstanding staff
I found the staff, both in the Perth office and via phone and text, to be informative, helpful and friendly, yet professional in the managing of the testing period.
24 de octubre de 2023
Respuesta de Seer Medical - Perth
Thank you so much for the kind and detailed review, Helen! We are very proud of our clinicians and support staff, and it's great that you had such a positive experience with them and the testing in general.
All the best to you!
Seer Medical
Service at home and considerate…
Service at home and considerate application for young boy.
24 de octubre de 2023
Respuesta de Seer Medical - Perth
Wonderful to hear, Zachary, thank you!
All the best,
Seer Medical
The lovely lady whom attached my head…
The lovely lady whom attached my head gear and the support - thank you
6 de diciembre de 2023
Respuesta de Seer Medical - Perth
Thank you for sharing your kind words about our Perth staff - we agree they are lovely! We hope the rest of the study went smoothly for you as well.
All the best,
Seer Medical
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