Selectifofficial Opiniones 2

I ordered a Hermès Picotin Cargo listed and confirmed as Gold Hardware (GHW), however I received Palladium Hardware (PHW) instead. The discrepancy was later acknowledged by the company via both WhatsApp and email correspondence.

What followed was a highly disappointing post-sale experience involving delayed responses, inconsistent communication, conflicting explanations regarding sourcing and logistics, and prolonged back-and-forth discussions without a completed resolution.

Throughout the process, I repeatedly had to reference the company’s own Terms & Conditions in order to clarify basic consumer rights relating to items delivered incorrectly or with qualitative differences. Despite the mismatch being acknowledged, the handling of the matter became unnecessarily complicated and exhausting for what should have been a straightforward luxury purchase experience.

I also raised concerns immediately upon receiving the item, including the condition of the packaging and presentation, yet the process remained unresolved for an extended period of time.

At the time of writing this review, the item remains unused in its original box pending a proper resolution.

I would strongly advise future customers to carefully review the company’s Terms & Conditions, keep all communication documented, and ensure they are fully comfortable with the level of after-sales support and dispute handling before making a high-value purchase.

I am posting this as a serious warning to other consumers.

My experience with Selectif Official followed a very specific sequence that others should pay close attention to.

First, I received the wrong item. I contacted the company immediately and was reassured that this would be resolved through an exchange or refund. During this phase, communication was polite, responsive, and accommodating.

However, the return collection process was repeatedly delayed despite constant follow-ups from my side. After significant back and forth, the item was finally collected and returned to the merchant.

From that point onward, everything changed.

No refund was issued. No official proof of refund was ever provided (and when asked for a refund proof they BLOCK you to avoid you, because they have no proof since they never did the refund). Communication became inconsistent and then openly dismissive. I was told “case closed” and “I will no longer talk to you on WhatsApp.” I was subsequently blocked.

What is particularly alarming is the timing. The drawn-out delays — from incorrect shipment to return handling to vague refund assurances — extended beyond the standard bank chargeback dispute period. Throughout that entire time, I was repeatedly reassured that the refund was “being processed.”

Only after the dispute window had effectively passed did the cooperation stop.

The pattern is deeply concerning:

• Wrong item sent
• Reassuring communication during return stage
• Repeated delays in collection
• Item returned to merchant
• No refund processed
• No proof of refund provided
• Communication cut off

When dealing with high-value goods, legitimate businesses provide full documentation — order confirmations, return confirmations, and refund transaction references. None were provided in this case.

Avoid this website. The pattern of delays and lack of refund transparency are extremely concerning.