selenichast.com Opiniones 94

Respuesta de selenichast.com

Hace 3 días

Dear Kay,

Thank you so much for your thoughtful and detailed review! We’re really happy to hear that you’ve enjoyed our enamel jewelry and designs. It truly means a lot to us 💝

We’re also very sorry again about your previous experience with the mystery box, but we’re glad our team was able to resolve it for you quickly. Your understanding and support mean everything to us.

Thank you for being such a valued customer. We look forward to bringing you more pieces you’ll love!

Best wishes
Selenichast Team

Respuesta de selenichast.com

Hace 3 días

Dear Katy,

Thank you so much for your kind words! We truly appreciate your support and are so happy to hear that you had a positive experience with us. It means a lot to our team, and we hope to see you again soon 💛

Have a lovely day. 💝

Best wishes
Selenichast Team

Respuesta de selenichast.com

11 mar 2026

Dear Giuseppe,

Thanks for sharing your feedback. We’re truly sorry to hear about your experience.

We have already reached out to you by email regarding this issue and have arranged a replacement for your necklace. Your satisfaction is very important to us, and we want to make sure this situation is resolved properly.

Our jewelry is designed by our own team, and we take both the design and quality very seriously. Occasionally, factors such as frequent contact with water, perfume, or chemicals can affect the gold finish over time, but the situation you described happening within such a short period is definitely not the experience we want our customers to have. That’s why we immediately arranged a replacement once we saw your message.

Please kindly check your email for our message so we can continue assisting you. If you have any additional concerns, we’ll be more than happy to help.

Thank you again for bringing this to our attention and giving us the chance to make things right.

Have a lovely day. 💝

Best wishes
Selenichast Team

Respuesta de selenichast.com

Publicada el 24 feb 2026

Dear Mackenzie,

Thank you for sharing your concerns. We’re truly sorry to hear that you feel this way about your experience.

We would like to clarify that we are not a dropshipping scam. We work directly with our own production partners and quality control team to design and manufacture our jewelry. Like many brands in today’s global supply chain, similar-looking products may appear on large marketplace platforms. However, that does not mean they come from the same source, use the same materials, or follow the same quality standards.

We stand behind the quality of our products and are always happy to address any specific concerns about materials, craftsmanship, or your individual order. If there is anything about your purchase that did not meet your expectations, please contact us directly. We genuinely want to make it right.

We value every customer and take feedback seriously. Thank you for allowing us to respond.

Best wishes
Selenichast Team

Respuesta de selenichast.com

11 feb 2026

Dear Nicholas,

We’re truly sorry to hear that you felt unable to reach us. We actually sent you an email proactively and kindly ask that you please check your inbox (and possibly your spam folder) for our message. We’re more than willing to assist you.

Regarding your order placed at the end of January, we have checked the latest tracking update and can confirm that your package has already arrived at the destination and is currently out for delivery.

There have unfortunately been some delays due to weather conditions, which are beyond our control. We completely understand how frustrating waiting can be, and we sincerely apologize for the inconvenience this has caused.

Please rest assured that we are continuing to follow up with the carrier to ensure your package is delivered as soon as possible.

We value your feedback as it helps us improve our products and services. We hope you will give us another chance to provide you with the quality and experience you deserve.

Thank you for bringing this to our attention, and we appreciate your understanding.

Best,
Selenichast Team

Respuesta de selenichast.com

Actualizada el 19 ene 2026

Hi Stacy,

Hope you're having a great week! Thank you very much for your feedback. We completely understand that seeing similar-looking products at different prices can raise questions.

In fact, there are many look-alike versions on the market. However, the price difference often lies in details that aren’t immediately visible. Our necklaces are made with materials such as 18K gold plating, 925 sterling silver, and anti-allergy protective coatings, while lower-priced alternatives are often made from alloy materials that oxidize more easily and may cause skin irritation.

As an original brand, we also invest in unique designs, strict quality control, and reliable after-sales service, all of which contribute to the overall value of our products. We encourage customers to compare wear comfort, durability, and overall quality, and we believe the difference will be noticeable over time.

If you have any concerns with your purchase, please feel free to contact us. We offer a hassle-free return and exchange policy and are always happy to help.

Best wishes
Selenichast Team

Respuesta de selenichast.com

12 dic 2025

Dear EC,

We are truly sorry that you still haven’t received your package. We understand how frustrating this situation can be. The tracking information has not updated because the shipment is experiencing delays, or the package may have been lost in transit.

Please rest assured that we are actively following up on your order with the logistics team. If the package is confirmed lost, we will arrange a refund or send a replacement for you right away.

Thank you for your patience, and we sincerely apologize for the inconvenience caused. If you have any questions, please feel free to contact us anytime.

Have a lovely day. 🥰

Best wishes
Selenichast Team

Respuesta de selenichast.com

27 nov 2025

Hi Lamn，

We are very sorry for the inconvenience caused during your shopping experience. We have already processed the refund for your order. As this was an international transaction, the refund may take a little longer to appear on your side, and we truly appreciate your patience.

Thank you for sharing your thoughts with us. Your feedback is very valuable and helps us understand how we can continue improving in the future.

If you have any questions or ever need assistance, please feel free to reach out to our support team at any time. We are always here to help.

Have a lovely day. 💖

Best wishes
Selenichast Team

Respuesta de selenichast.com

24 jul 2025

Dear Jon，

We're truly sorry to hear about your frustrating experience, and we understand your concern. We want to assure you that we are not a scam, and we take all customer feedback seriously.

There seems to be a misunderstanding or an issue with your order that we want to resolve immediately. To help us investigate and find out what happened, could you please provide your order number?

Once we have your order number, we will look into the matter right away. If it turns out your order wasn't received, we will absolutely process a full refund for you.

We value your business and are committed to ensuring your satisfaction.

Have a lovely day.

Best wishes
Selenichast Team