Selfony Opiniones 

Respuesta de Selfony

Hace 15 horas

Bonjour LEO,

Merci d'avoir partagé votre avis. Nous sommes sincèrement désolés d'apprendre votre mécontentement et la frustration causée par ces prélèvements.

Nous avons cherché votre dossier, mais nous ne parvenons pas à localiser un compte associé aux détails de votre avis. Notre service fonctionne sur la base d'un abonnement avec reconduction automatique. Toutes les conditions, y compris les modalités de renouvellement, sont indiquées sur la page de paiement avant la validation de la commande, et un e-mail de confirmation est envoyé lors de l'inscription.

Nous souhaitons faire la lumière sur cette situation et vous aider sans attendre. Veuillez nous contacter directement à support@selfony.com en nous fournissant l'adresse e-mail associée à votre compte ou vos informations de paiement. Notre équipe pourra ainsi retrouver votre compte, procéder à la résiliation immédiate et examiner votre dossier individuellement.

Respuesta de Selfony

5 sept 2026

Bonjour Valérie!

Nous sommes désolés pour cette gêne. Sachez que vous pouvez facilement changer la langue de l'application directement dans les paramètres de votre compte (Menu > Paramètres / Settings > Langue / Language).

Si vous rencontrez la moindre difficulté pour effectuer cette modification ou si vous avez besoin d'aide pour naviguer sur la plateforme, n'hésitez pas à contacter directement notre équipe à support@selfony.com. Nous serons ravis de vous guider et de vous répondre en français !

Respuesta de Selfony

30 ago 2026

Ciao Melissa!

Grazie di cuore per l'ottima valutazione e per aver dedicato del tempo a condividere la tua esperienza! Siamo felicissimi di sapere che il corso ti sia stato utile e ti abbia offerto spunti di riflessione su aspetti della genitorialità a cui spesso si dà poca attenzione nella routine quotidiana.

Ti auguriamo un percorso piacevole, ispirante e ricco di soddisfazioni con Selfony!

Respuesta de Selfony

30 ago 2026

Hello Kund!

Thank you for sharing your feedback. We are sincerely sorry to hear about your experience and understand your concern regarding these charges.

We were unable to locate an account associated with your review details to review this for you directly. Our service operates on a subscription model where charges only occur following a registration and payment setup process, with full plan details provided prior to checkout.

We want to help you investigate this immediately. Please contact us directly at support@selfony.com with your payment details so our team can help locate the account, stop any further transactions, and resolve this for you right away.

Respuesta de Selfony

23 ago 2026

Hallo Avin!

Vielen Dank für Ihre tolle Bewertung und das positive Feedback! Es freut uns sehr zu hören, dass Sie so gute Erfahrungen mit unserem Support-Team gemacht haben und wir Ihr Anliegen schnell und problemlos lösen konnten.

Unser Team gibt täglich sein Bestes für einen hervorragenden Service – Ihre Rückmeldung ist dafür ein großartiges Lob! Wir wünschen Ihnen weiterhin viel Freude bei der Nutzung von Selfony!

Respuesta de Selfony

23 ago 2026

Hello A Reilly!

Thank you so much for taking the time to share your feedback! We are delighted to hear that you are loving the app and finding the content so useful after your first three weeks.

Feedback like yours makes all our hard work worthwhile. Have fun exploring everything else we have to offer, and we hope you keep enjoying your time with Selfony!

Respuesta de Selfony

22 ago 2026

Hello Asad,

We are very sorry to hear about your negative experience, as fair and transparent service is our top priority.

To clarify our process, all subscription terms and renewal pricing are displayed prior to purchase. To cancel, users can easily initiate a request directly through the app settings or email us directly at support@selfony.com — our team promptly processes every cancellation request we receive.

Unfortunately, we couldn’t find an email request under your name in our records. We would truly like to help resolve this matter directly, so please reach out to us at support@selfony.com with your account email or transaction details so we can assist you right away.

Respuesta de Selfony

22 ago 2026

Hello!

Thank you for sharing your feedback. We are sincerely sorry to hear that your experience with our automatic renewal and customer service fell short of your expectations.

Our service functions on an auto-renewable subscription model, with the terms outlined on the checkout page prior to purchase. While our policy specifies conditions for plan renewals, we regret that our support interaction left you feeling unassisted during this process.

We want to make sure your account status is fully resolved. Please contact us directly at support@selfony.com with your account details so our support team can assist you individually and verify everything on our end.

Respuesta de Selfony

18 ago 2026

Hello Rhea! Thank you so much for the high rating and for taking the time to share your feedback!

We are thrilled to hear that you are enjoying the app and having such a great start to your journey with us. Knowing that our platform makes a positive impression truly motivates our entire team.

Wishing you an insightful, pleasant, and rewarding experience with Selfony!

Respuesta de Selfony

16 ago 2026

Hello Shumaila!

Thank you so much for the high rating and for taking the time to share your review! We are thrilled to hear that you are already feeling better on your very first day with us. Knowing that our platform can make a positive difference so quickly truly motivates our team.

Wishing you a pleasant, inspiring, and rewarding experience with Selfony!

Respuesta de Selfony

11 ago 2026

Hello Vinodhini!

Thank you for sharing your feedback. We are truly sorry to hear about the difficulties you've experienced while trying to cancel your subscription and that this process has been frustrating for you.

Subscriptions created directly via our website are managed differently than those through the App Store, but canceling should always be a smooth and reliable process.

Please rest assured that our support team typically responds to all inquiries within 24 hours. We kindly ask you to double-check that your previous emails were sent to the correct address: support@selfony.com (and to briefly check your spam folder just in case).

If you haven't received a confirmation yet, please reach out directly to support@selfony.com with the email address linked to your account. Our team will prioritize your request immediately, confirm your cancellation, and ensure no further charges are made.

Respuesta de Selfony

6 ago 2026

Hallo Samra!

Vielen Dank, dass Sie Ihre Erfahrungen mit uns teilen. Es tut uns aufrichtig leid, dass es hinsichtlich der Verlängerung Ihres Zugangs zu Unklarheiten kam und Sie sich von unserer bisherigen Rückmeldung nicht ausreichend unterstützt gefühlt haben.

Grundsätzlich verlängert sich unser Dienst nach dem anfänglichen Aktionsmonat automatisch. Sämtliche Konditionen dazu sind auf der Bestellseite vor dem Kauf aufgeführt. Wir verstehen jedoch vollkommen Ihre Enttäuschung, wenn dieser Hinweis nicht klar wahrgenommen wurde oder die nachfolgende Kommunikation nicht zufriedenstellend war.

Wir möchten Ihr Anliegen sehr gerne noch einmal persönlich prüfen und gemeinsam eine Lösung finden. Bitte schreiben Sie uns dazu eine kurze Nachricht an support@selfony.com mit der E-Mail-Adresse Ihres Kontos. Unser Team wird sich Ihren Fall umgehend individuell ansehen.

Respuesta de Selfony

Actualizada el 3 ago 2026

Hello Stephanie!

Thank you for sharing your feedback. We are sincerely sorry to hear that you've encountered difficulties with unexpected charges and that your experience did not meet your expectations.

Our service operates on an auto-renewable subscription basis, and the terms are provided on the payment page prior to purchase, with confirmation details sent via email upon signup. However, we understand how frustrating this situation is if these details were missed or if you didn't receive your confirmation.

We want to help you sort this out as quickly as possible. Please contact us directly at support@selfony.com and provide your account email along with the details of this charge. Our support team will be glad to review your account details and assist you with this issue.