Disappointed. I bought a Senelux 25L/Day Dehumidifier Smart App Wi-Fi with 5.5L Water Tank on Amazon, in feb25, it works fine, like any other dehumidifier. Not particularly quiet, the app has neve... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Delivered promptly. Had a couple of issues. Emailed Senelux they responded quickly enabling me to sort out the issues. Have only used dehumidifier for a short trial 4 hours. Very energy efficie... Ver más
La empresa ha respondido
Ordered two Senelux Mini dehumidifiers, to deal with condensation in bedrooms. Despatch was prompt and so far, the devices look decent quality wise (reserve full judgement until they've been used more... Ver más
La empresa ha respondido
Replacement pump for one with a different brand name but exactly the same dimensions. Pump was as described and arrived in the expected time. Pump works well pulling water through a filter system and... Ver más
La empresa ha respondido
Información sobre la empresa
- Empresa de electrónica
- Tienda de electrodomésticos
- Exportador de dispositivos electrónicos
- Fabricante de aparatos electrónicos
- Tienda de electrónica
- Mayorista de dispositivos electrónicos
Escrito por la empresa
Based in Liverpool, Merseyside; Senelux is a luxury home electronics company that bridges the gaps between efficiency, sleek design and affordability with each and every appliance. We care about you and your home and, with a fantastic selection of products to choose from, we work hard to ensure that you have a home that you're proud of. Our signature range of dehumidifiers are now a staple part of any modern, UK home and with free UK shipping; we aim to ensure that your home comfort is secure for years to come. Together with our exceptional customer service team and knowledgeable expertise we know that we can help you make your home happier, healthier and stronger thanks to our exceptional range of home appliances. But if you're looking for something more than an exceptional dehumidifier, rest assured- we're here to help there as well. Electrical fans, energy efficient heaters and efficient air purifiers; there's more to Senelux than just our famous dehumidifiers. Our ultimate goal is to be your very own one-stop-shop for all things "home electronics." Versatile and robust are the best words to describe Senelux. A varied selection of departments all dedicated to you home comfort, with fast shipping and continued support- Senelux is a company that endeavours to put you first and foremost. Why settle for less than perfection when you're at home?
Información de contacto
Unit 5, 105 Boundary Street, L5 9YJ, Liverpool, Reino Unido
- 0151 245 9678
- info@senelux.co.uk
- senelux.co.uk
2,9
Medio
68 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Fan is a bit noisy .
18 de junio de 2023
Respuesta de Senelux
Hi Edward, I sincerely apologise for the inconvenience you've encountered. Your satisfaction is of utmost importance to us. We kindly request you to reach out to our dedicated team at info@senelux.co.uk. Our team is readily available and eager to provide you with the assistance you need. We are committed to resolving this issue promptly and ensuring your complete satisfaction.
The customer is not their priority
My tower fan arrived very quickly. But when I unpacked it And put it together I noticed there was a hole in the casing. I did plug it and it worked perfectly, it just didn't look great with a hole in it. I did use the contact form on the website. But I am impatient so the next morning 13/4/23 as I hadn't heard anything I phoned. The colleague I spoke too made a note of the problem and the call and asked me to email pictures of the fan. I did this. He did say they may offer a partial refund, which I did say would be easier than returning the item as it works. I heard nothing for a few days so called back on 17/4/23 I was informed they had seen the pictures and had decided to refund me £10, which I had not been asked if I would accept this and it was being paid back to my card. Well that was 8 days ago and I never received anything. This is really poor customer service. The sad thing is the fan is great, but would not recommend or use this company again.
10 de abril de 2023
Respuesta de Senelux
We deeply regret the inconvenience you have experienced and would like to express our sincere apologies. Your satisfaction is incredibly important to us, and we value your feedback. We kindly ask you to contact our dedicated team at info@senelux.co.uk. Our team is readily available and enthusiastic about helping you with any assistance you may require. We are fully committed to resolving this matter swiftly and ensuring your utmost satisfaction.
Next day delivery.good quality product.
21 de marzo de 2023
Respuesta de Senelux
Thank you for your feedback Ruslanas.
Was delivered quickly happy to do…
Was delivered quickly happy to do business again when needed
1 de marzo de 2023
Respuesta de Senelux
Thank you for your kind review Stephen
Purchased a fan on the Senelux website…
Purchased a fan on the Senelux website during the heatwave this year. The product came very quick, and I'm really impressed with the quality of the fan.
2 de julio de 2022
Opinión espontánea
Respuesta de Senelux
Hi James, thank you for your kind words.
Quick Delivery! High Quality goods
I bought 2 x 16-inch fans for the summer that were delivered the next working day! Very high quality and well-made products.
I previously bought one on Amazon but would I always like to directly order from a UK company where possible as I don't really like feeding the Amazon beast! (we all know why!)
8 de agosto de 2022
Opinión espontánea
Respuesta de Senelux
Hi Sam, thank you for your great feedback!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.