Easy to order online. Fast delivery with no issues. Scent bottles are presented in a lovely box, and the smell of the scents are fabulous.
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Great support from lovely woman at the Livingstone store, very customer focused and great passion for the products. I do think Sensum have the most visually appealing diffusers, elegant, sophisticate... Ver más
This is the second time in a few months I’ve had delivery issues with this company. Usually deliveries are within a few days; previous order took around 3/4 weeks to receive goods, but NO communicat... Ver más
By making a fantastic product....... Tried lots of different companies including Molten Brown.....which I might add are super....but Sensum are hard to beat. Been buying the Persian Spice 30ml Con... Ver más
Información sobre la empresa
Escrito por la empresa
Bring the scents of nature to your home with Sensum Scents.
Información de contacto
Reino Unido
- sales@sensumscents.com
- sensumscents.com
4,3
Excelente
435 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Thank you Robert!!
I wanted to exchange a product due to changing my mind. Robert really went above and beyond with his customer service. Thank you!
4 de diciembre de 2024
Opinión espontánea
Respuesta de Sensum Scents
Thank you so much for your lovely review! So glad Robert could assist you. :-)
Bought 2 of the spa diffusers
Bought 2 of the spa diffusers. Sadly they have zero smell in smallish bedrooms
12 de noviembre de 2024
Respuesta de Sensum Scents
Hi Sandra,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear you didn’t experience the scent as expected with our spa diffusers. We strive to ensure all our customers are delighted with their purchases, and it’s disappointing to learn this wasn’t the case for you.
Had we known about your concerns via our customer care team, we would have been more than happy to discuss the issue and offer a solution. We sell thousands of these diffusers, and this is the first time we’ve received feedback like this, so we’d love to investigate further. Please feel free to reach out to us directly so we can assist you.
10/10
Products are amazing, had a slight issue with delivery but Robert sorted everything out promptly and effectively. Will absolutely return.
3 de diciembre de 2024
Opinión espontánea
Respuesta de Sensum Scents
Thank you so much for your 5 star review! So glad Robert was able to sort your issue and you are happy with our service and products. 🥰
Reed Didfusers…
Information on the Sensum website about the reed diffusers are accurate + they’re well packaged & fast delivery 🚚
19 de noviembre de 2024
Respuesta de Sensum Scents
Thank you so much for your 5 star review!
Excellent products and service
29 de noviembre de 2024
Respuesta de Sensum Scents
Thank you for your 5 star review! So glad you are happy with the products and service provided.
Carly
So easy to get what I wanted
So easy to get what I wanted, and was delivered really quickly
28 de noviembre de 2024
Respuesta de Sensum Scents
Thank you so much for your 5 star review! We are so glad you are happy with our products and the service provided.
Thanks,
Carly
Respuesta de Sensum Scents
Thanks so much for your 5 star review!
Robert has been amazing dealing with…
Robert has been amazing dealing with me.
Thankyou!!
29 de noviembre de 2024
Opinión espontánea
Respuesta de Sensum Scents
Thank you so much for your lovely review! So glad Robert was able to provide excellent service.
Order was packed brilliant,lovely…
Order was packed brilliant,lovely presentation and delivery really quick,loving order
18 de noviembre de 2024
Respuesta de Sensum Scents
Thanks for your review!
So glad you are happy with your order.
Team Sensum x
Love love the fragrance throughout my…
Love love the fragrance throughout my home
18 de noviembre de 2024
Respuesta de Sensum Scents
Thank you so much for your 5 star review! So glad you love our fragrances.
Delivered very quick problem with the…
Delivered very quick problem with the bottle broken probably down to the delivery company but replaced very quick lovely the new sent smells amazing will definitely use this company again
18 de noviembre de 2024
Respuesta de Sensum Scents
Hi Tracy,
Thank you very much for your 5* review, we really appreciate it! so glad you are happy with the products and the service provided!
Respuesta de Sensum Scents
Thanks for your 5 star review! It really means alot to our small business ⭐⭐⭐⭐⭐
Respuesta de Sensum Scents
Thank you for your 5 star review! ⭐⭐⭐⭐⭐
We are so glad you are happy with our products and the service provided.
Good price quick dispatch all good
12 de noviembre de 2024
Respuesta de Sensum Scents
Thank you for your 5 star review! ⭐⭐⭐⭐⭐
We are so glad you are happy with our products and the service provided.
My sensum reed diffuser arrived prompt…
My sensum reed diffuser arrived prompt and the smell Indian summer is gorgeous
30 de octubre de 2024
Respuesta de Sensum Scents
Thank you for your 5 star review! ⭐⭐⭐⭐⭐
We are so glad you are happy with our products and the service provided.
The smell of Persian spice is unreal
The smell of Persian spice is unreal. Smell sooo good get compliments all the time highly recommended
4 de noviembre de 2024
Respuesta de Sensum Scents
Thank you for your 5 star review! ⭐⭐⭐⭐⭐
We are so glad you are happy with our products.
It was just caprice what I suspected
It was just what I suspected, well worth the money.
4 de noviembre de 2024
Respuesta de Sensum Scents
Thank you for your 5 star review! ⭐⭐⭐⭐⭐
We are so glad you are happy with our products.
Wrong order and zero response from them
Ordered 3 x 500ml reed diffusers (£150.00), package arrived with 100ml reed diffusers. Have emailed twice and sent a message via Facebook - heard absolutely nothing back.
1 de noviembre de 2024
Opinión espontánea
Respuesta de Sensum Scents
Hi Jennifer,
You had emailed us on 2nd November 2024, and your email reached our spam folder. We then replied to you on 7th November 2024 when we realised this was the case.
We have not received any response from yourself since we replied to you.
Shopped at designer rooms numerous…
Shopped at designer rooms numerous times 1st time online and it's as good as an experience as shopping in store
11 de octubre de 2024
Respuesta de Sensum Scents
Thanks for the review! It's greatly appreciated.
A bit disappointed to be honest
A bit disappointed to be honest, I purchased x2 large diffusers £198.. And my room doesn't smell of them.. I was going to purchase more me but I'm sceptical as these are not cheap! I was expecting my room to smell beautiful 😕
7 de octubre de 2024
Respuesta de Sensum Scents
Hi Gwen, have you reached out to our customer care team? We would like to investigate this for you. As you can see from our other reviews, this isn't a common experience. We would be happy to assist you! :)
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.