Sentinel Car Park Opiniones 

6320
TrustScore: 4.5 sobre 5

4,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent service, friendly welcome and bother-free pick-up ive used this facility several times over the past few years and honestly, cannot fault them. They're no fuss, no bother, just turn up and... Ver más

Valorada con 5 estrellas sobre 5

We've used this facility several times over the past few years and honestly, cannot fault them. They're no fuss, no bother, just turn up and nothing is too much trouble. Brought a different vehicle?... Ver más

Valorada con 5 estrellas sobre 5

Within minutes of arriving at the reception, we were being dropped off right outside departures. Same experience when we returned. They monitor your flight so they knew we had landed early and were th... Ver más

Valorada con 5 estrellas sobre 5

Used several times in the last couple of years, ALWAYS a good experience. Easy to find. Fast efficient friendly service, bus waiting to take you to airport, often been the only customers on the bu... Ver más

Información sobre la empresa

  1. Parking
  2. Parque
  3. Lugar para practicar parkour

Información proporcionada por diversas fuentes externas

Secure off-site car park for Leeds Bradford Airport. Sentinel Car Park have topped the British Car Parks Customer Satisfaction Survey covering all major UK airports, for 3 consecutive years providing an extremely high standard of security.

Leeds Bradford Airport Off-Site Car Park

Escrito por la empresa


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

6 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 25% de las opiniones negativas

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4,3

Todas las opiniones

(6320)

22 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Poor service this time

The service is usually exceptional, but not on this occasion. Picked-up at the airport bus stop around 01.00, the driver remained fixed in his seat watching customers struggle to lift baggage onto the racks, and again no help whatsoever at the Sentinel car park. Some customers told him directly what they thought of his poor attitude. It would be a pity to let a usually outstanding service slip because of one lazy unhelpful driver.

11 de julio de 2024
Opinión espontánea
Logotipo de Sentinel Car Park

Respuesta de Sentinel Car Park

Thanks for this info and I'm sorry our driver was unhelpful - please can you email me (ed@sentinelcarpark.co.uk) with a description of the driver?

Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service, we have used them twice and always received a great service from everyone to the team at reception to the team who drive the buses

3 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

When we arrived back from our holiday…

When we arrived back from our holiday electronic steering lock was stuck on on car. They had already googled a solution and ran through it with attendant. After 5 mins with battery booster pack and un plugin management system car was working perfectly. Many thanks great service.

3 de julio de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Used this company for years and always…

Used this company for years and always had a great service second to none, booked this year again but compared with a taxi both ways it’s twice the cost, a big increase from last year unfortunately, l understand price of everything has increased but will probably cancel my booking.

27 de junio de 2024
Opinión espontánea
Logotipo de Sentinel Car Park

Respuesta de Sentinel Car Park

Hi Sean, Last year you booked on the 22nd Feb for your July 2023 trip and this year you booked it in May. Had you booked last year's trip in May it would have been £118.80 instead of the £84.60 you paid. Your booking is completely flexible and can be cancelled at any time for a full refund, so please let me know if you'd like to cancel ed@sentinelcarpark.co.uk Thanks Ed

Valorada con 5 estrellas sobre 5

GREAT COMPANY!

I've given 5 stars as this company has always been Amazing, on price and customer service! I have used them for years booking between 10-15 times a year!.so very sad I can't book as taxi is so much cheaper now..Jan/march'25 is approx £80 for a week, I do get discount but a big jump in price. Gutted!

15 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Could not ask for better assistant we…

Could not ask for better assistant we checked in on the morning of the 06/06/2024.
Directions to the carpark, was straight forward, as was the parking when we arrived.
The man who greeted us was extra caring and very helpful. He gave my grandson an ice lolly and a childs welcome pack, my grandson loved the wallet inside.
I can highly recommend using this company in the future.
The only drawback was that we had to pay an extra five pound because our flight was changed.
But that was nothing to do with Sentinel itself.

6 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Perfect system

Perfect system put together for pick up and drop off. I had a small issue with my phone and the staff was more than helpful to assist. I would definitely use the company again.

25 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Car parking & valeting

Just to say a massive thank you to the staff at Leeds sentinel car park ! The process is so quick & everything is explained to you when dropping my cat car off ! I’d also booked a car valet what a fantastic job my car feels & smells brand new again ! I will definitely use your car valeting service again so convenient thank you

12 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

I wouldn't park anywhere else

We've used this car park twice now and wouldn't park anywhere else when flying from Leeds Bradford. It's easy to book (I recommend using Holiday Extras app for a few quid off), easy to find, and easy to use.
We dropped the car off, left the keys, jumped straight on a bus and were in the terminal in under ten minutes.
The return trip was just as easy, the bus was outside the terminal as soon as we got out. We were back at the car park and in our car in under fifteen minutes.
I can't fault the service, very slick.

5 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant service

Brilliant service. No hassle. Dropped our car off jumped on the bus and in the terminal within 5 minutes. Coming back the same. The bus was waiting for us. My car was just next to the sentinel office. Took minutes to collect the car and away. I would definitely recommend Sentinel.

25 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

First class service

We have used Sentinel for years now and I can say I have never been disappointed. A massive thank you to the staff who are polite, helpful and professional. Having been on a flight delayed by 7 hours it is very pleasing to see the sentinel bus waiting to take you to the car park. First class service well done!

18 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional service

Exceptional service. I have never used Sentinel before and to say I was impressed is an under statement. So easy from the start, from parking up, getting signed in and onto their bus two minutes from the airport. Check out was fast. Staff so polite and courteous.
Bravo Sentinel. Will definitely use again.

16 de marzo de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Disappointed

I was considering using sentinel parking as I usually do when flying from Leeds Bradford. I have used the company for at least the last 12 years if not more. On inputting my dates for our next holiday, I was surprised and shocked to find that parking was £116 for 13 days, this far exceeds any previous charges. I looked into getting a taxi and found the taxi fare was between £44 to £66, return trip. £50 cheaper than sentinels parking charge. Disappointing that after so many years of using Sentinel that they are now in danger of pricing themselves out of the market😒

23 de febrero de 2024
Opinión espontánea
Logotipo de Sentinel Car Park

Respuesta de Sentinel Car Park

Hi Stephen, 13 days is £108 as a member in July and August this year. Last season it was £103.50. Please let me have any previous reference numbers to look into this further as cheaper prices in the past are most likely due to the timing of the booking. Thanks ed@sentinelcarpark.co.uk

Valorada con 3 estrellas sobre 5

Prices significantly increased this year

I have used Sentinel many times before and they have been great and I have been happy to recommend them. Unfortunately, their prices have been hugely increased recently. I usually park for 2 weeks at a time and my last 2 bookings have cost £84.60 each and the previous 2 were £63.90 each. Both of these have included a 10% member discount. I priced up my next holiday for summer 2024 and it came out at £118.80 again with member discount. This is a 40% increase when inflation has been between 4% and 11%. I’m afraid, for us, this has priced them out of the market.

In response to Sentinel:- I hear what you say but this doesn’t take away from the fact that for the last two or three years I was consistently paying £63.90 then £84.60 for fourteen days parking and it is now costing around £120, regardless of whether or not I book early. That’s a 40% increase however you look at it.

9 de agosto de 2023
Opinión espontánea
Logotipo de Sentinel Car Park

Respuesta de Sentinel Car Park

Please can you let me know any previous booking references and I'll look into this? As explained to previous reviewers, last year we were late uploading the seasonal prices so early bookers received significant discounts. There has been no 40% increase this year. ed@sentinelcarpark.co.uk

Thank you for sending the information on the past bookings. The last 3 bookings were booked well in advance. Your June '23 booking was made in Sept '22 @ £63.90 (but was £111.60 for people booking later), the August '23 booking was made in Jan'23 and was £84.60 (but was also £111.60 for people booking nearer the time) The June '24 booking was £84.60 when you booked it in October '23 but is £128.60 if you were to book now. We have historically had large discounts for early bookers and this is what you've experienced rather than any wild leap in prices. I'll email you directly to discuss. Thanks Ed

Valorada con 5 estrellas sobre 5

stress free start to holiday

The whole process of dropping off, checking in and shuttle to the terminal is made very easy by Sentinel. The facilities are clean and modern and there’s even complimentary coffee & tea, which is great considering what you’d pay in the terminal.
The return process was just as simple. Highly recommend

11 de febrero de 2024
Opinión espontánea
Valorada con 3 estrellas sobre 5

Can no longer recommend at this price

Have used Sentinel from my parking for the last 6 years, in that time,never had a problem, always on time, courteous and the car well kept, however they have just doubled their prices, it's no longer a viable option. I know prices of things have gone up, but not by 100% that's just price gouging. Shame I can no longer recommend.

Edit, I paid £57 for last September parking, I was quoted £112 this year for same 10 days..Sorry I'm wrong by £2, I should have said it's increased by 96.5%

1 de febrero de 2024
Opinión espontánea
Logotipo de Sentinel Car Park

Respuesta de Sentinel Car Park

Hi Mr Clare, We have not "just doubled" the prices. There was a 10% change between summer 22 and 23 and a further 3.5% rise for the coming season for most stay lengths - both broadly inline with inflation at the time. Please let me have details of any previous bookings and I can look into this further? Thanks Ed ed@sentinelcarpark.co.uk

Edit - thanks for the extra info - this was a timing issue. You booked for September 23 in October 22, at which point the 23 summer prices had not been uploaded. This was an oversight on our part and it is the £57 for 10 days in September that's unusual. <3% of bookings are made this far in advance. 10 Days for this coming September is £92.70 on our website with the member discount. Thanks Ed

Valorada con 5 estrellas sobre 5

We arrived back from our holiday on the…

We arrived back from our holiday on the 8th January only to find that our car wouldn't start, I went to the office where immediately the guy working on the desk came out to help, he tried to start the car with a power pack which didn't work so he got his truck and tried jump leads, again this didn't work. I would like to add that he was so helpful and accommodating throughout. In the end two gentlemen had to gave us a bump start which eventually worked and we made it home. I didn't get either of their names but we are so grateful for their help and cannot commend them enough. Thank you.

8 de enero de 2024
Opinión espontánea

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