sentinelmouthguards.com Opiniones 

Respuesta de sentinelmouthguards.com

26 jul 2026

Thank you so much for taking the time to share your experience! We're truly happy to hear that your custom tongue and cheek biting guard has made such a positive difference. Waking up with painful bites on your tongue and cheeks can be incredibly frustrating, so it's wonderful to know you're finally getting relief.

We also appreciate you mentioning the cost difference. Our goal has always been to provide high-quality, custom-made dental appliances at a more affordable price than many traditional options, without compromising on fit or quality.

Thank you again for trusting Sentinel Mouthguards. We sincerely appreciate your support and wish you many more comfortable, bite-free nights ahead!

Respuesta de sentinelmouthguards.com

25 jul 2026

Hi Stefan,

We're sorry to hear that you're disappointed with your experience.

We've had the opportunity to serve you over multiple orders through the years, and we're genuinely sorry this order did not end the way either of us would have wanted.

For the benefit of anyone reading this review, we'd like to clarify the documented timeline of this order.

After your initial impression kit experienced delivery issues, we sent multiple complimentary replacement impression kits until one was successfully received so your order could move forward.

Once your completed impressions were returned, we manufactured your custom night guards and fulfilled the order. Our fulfillment records show the package was shipped via USPS and documented as delivered on August 1, 2025 using the tracking number referenced in your review.

We did not receive another report that the order had allegedly not been received until April 2026, approximately eight months after the documented delivery. By that time, USPS no longer retained the tracking history online, which is why the tracking number no longer displayed current tracking information.

We understand how frustrating delivery issues can be. However, based on our business records, we do not believe this review reflects the complete timeline of the order or the extensive efforts we made to resolve the earlier shipping issues by sending multiple replacement impression kits at no additional cost.

We have retained documentation of the fulfillment and delivery history and remain committed to providing accurate information and fair customer service to every customer.

— Sentinel Mouthguards