Order placed last week and delivered two days later although next day promised. The delivery was two items short totalling 60% of the order value. Attempted to contact by website, chatbot, email an... Ver más
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Consulta las opiniones de los clientes
I just placed my first order with Shaalis.com! Sooo happy I found them online whilst searching for my favourite spice brand - Babas. User friendly website with lots of South Asian/ Sri Lankan yummy... Ver más
La empresa ha respondido
I have ordered from lot of indian stores for south indian items.. dont let the low profile on internet of this online shop fool u (not as heavily marketed)... quite real authentic stuff here delivered... Ver más
Worst customer service experience that too not once but twice. The 1st time around lesser weight of the item ordered was sent despite sending repeated e.mails and pictures no refund was given. This... Ver más
Información sobre la empresa
Escrito por la empresa
Indian & Srilankan Online Grocery Store
Información de contacto
22 Carlton Road, CR2 0BS, South Croydon, Reino Unido
- 02039838393
- info@shaalis.com
- shaalis.com
2,7
Malo
80 opiniones
No consta que haya invitado a opinar recientemente
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Radio Silent
Order placed last week and delivered two days later although next day promised.
The delivery was two items short totalling 60% of the order value.
Attempted to contact by website, chatbot, email and phone. No response at all, in fact the phone numbers never connect.
Avoid this company!
7 de mayo de 2026
Opinión espontánea
I placed an order totaling £90 on…
I placed an order totaling £90 on Friday, 19th February, but the delivery was set for 23rd February, despite the site promising next-day service for such orders. On Monday, 22nd February, I learned that one item was unavailable, and I was informed of a refund—quite disappointing to hear three days post-order. Additionally, the delivery partner frequently updated delivery times without available tracking. Initially, I was given a time frame of 11:18 AM to 1:18 PM, for which I left work, but it was later changed to 4:48 PM. Though Shaalis offers an excellent range of high-quality products, the delivery uncertainties detracted from the overall experience. I'd prefer visiting a local Indian store to pick up items directly in the future.
25 de diciembre de 2025
Opinión espontánea
Fast Delivery, good selection
I have used a couple of Indian online grocery shops and Shaalis has been the best by far. Good selection of food, very prompt next day delivery, which is much better than others who say 3-4 days and in some cases it doesn't get delivered at all!
I have hopefully found a reliable supplier for Indian groceries for my mum that I will continue to use.
30 de noviembre de 2021
Opinión espontánea
Great experience ordering from shaalis…
Great experience ordering from shaalis and they have most all popular brands.
12 de noviembre de 2021
Opinión espontánea
Worst customer service experience avoid at all costs!…
Worst customer service experience that too not once but twice. The 1st time around lesser weight of the item ordered was sent despite sending repeated e.mails and pictures no refund was given. This happened months ago
More recently again one of the product was completely unfit for use. As always they act like they are looking into the matter and request pictures and emails as a first step but till date no refund has been sent. Not sure what they achieve by cheating the customer.
Please avoid ordering here at all costs. There are many more customer friendly places who dont cheat their customers.
25 de octubre de 2021
Opinión espontánea
Very Unprofessional company
They are literally fooling the customer. First they told me that they deliver on Wednesday & Saturday at Westminster Bridge, when I placed the order on Friday, they said that we are sorry can't deliver before Monday. When l didn't receive the order on Monday, I called them up, they said that your order has already been delivered on Saturday. Neither have I received the order till date nor my money has been refunded. In fact they are passing on the buck to the delivery company. Would advise everyone not to deal with them, they will harrass you for the delivery.
20 de septiembre de 2021
Opinión espontánea
haven for popular south indian items
I have ordered from lot of indian stores for south indian items.. dont let the low profile on internet of this online shop fool u (not as heavily marketed)... quite real authentic stuff here delivered reliably if ur into south indian items esp in london.
11 de mayo de 2021
Opinión espontánea
A friend of mine gave me Shaalis…
A friend of mine gave me Shaalis details and I did my first order, which was delivered the same day. The vegetables were so fresh and a very good quality. Prices were so decent and I appreciate their prompt service and customer service. I ordered again and was so pleased with the other items too. I have recommended Shaalis to many of my friends and I will continue buying from them. They even refunded my money for the goods that I returned, promptly. Thank you Shaalis👍
17 de marzo de 2021
Opinión espontánea
Respuesta de Shaalis.com
Dear Latha,
Wow! Five Stars! Thank you very much for your most valuable feedback! We are so excited to hear your honest response to our products. Time is the most valuable thing to spend in this world, which you have spent for us. Customers like you make us prosper! We really give priority to our customers! Shaalis is always there for you to fulfil your needs. Refer Shaalis to your friends and family as well like your friend to whom we are so grateful. Please return to Shaalis you in future as well. Stay safe and stay home!
Thank you,
Shaalis.
Respuesta de Shaalis.com
Dear N.Bhuvanendran,
Wow! What a great response! The customers like you make 'Shaalis' even more confident while we thrive for in our path. Shaalis will always fulfil your requirement when you are in need. We hope to see you again with the same satisfaction. Thank you for choosing us for your food items in this Covid-19 pandemic. Refer to your family and friends as well about Shaalis. Our products will always be the same. Stay safe and stay home!
Thank you,
Shaalis.
Order arrived as stated and perfectly…
Order arrived as stated and perfectly packaged. Prompt and excellent service.
10 de marzo de 2021
Respuesta de Shaalis.com
Dear Josiv,
Thank you for the five stars! Shaalis always respects its valuable customers. We will be there for you whenever you need us. We are really impressed to hear from you that you are satisfied with us. Our procurement team is ever ready to work for you. Thank you for your excellent response. We are much proud to have you as our customer. Refer Shaalis to your family and friends as well. Stay home and stay protected!
Thank you,
Shaalis.
Excellent service and good quality…
Excellent service and good quality products. Good to be able to find products that are not available in supermarkets
10 de marzo de 2021
Respuesta de Shaalis.com
Dear Carol,
What a great feedback! We really admire your valuable response to our service. Shaalis will always be your 'Samaritan' when you are out of stock! We are glad to have a wonderful customer like you who have spent his time with us to these feedback. You wouldn't know how these are meant to us! Keep supporting Shaalis! Refer to your friends and family. Stay safe and stay home!
Thank you,
Shaalis.
Respuesta de Shaalis.com
Dear Manmohan Ram Iyengar,
We really admire your response to our Shaalis products and online delivery. Customers like you really make us feel so much proud with your highest star ratings! We will be there for you whenever you need us. Such as these feedbacks are the boosters to us for you have spent your valuable time to give us this wonderful feedback! Please don't forget to keep in touch with Shaalis for your future purchases as well. Stay safe and stay home!
Thank you,
Shaalis.
Very good vegetables
7 de marzo de 2021
Respuesta de Shaalis.com
Dear Anon,
What an amazing five star rating! Thank you for shopping with Shaalis. Keep giving us with your wonderful star rating. Shaalis is glad that you have spent time giving response for our service. Customers' satisfaction is the most priority in Shaalis. We are looking forward to hear from you in future as well. Stay home and stay safe!
Thank you,
Shaalis.
Excellent service and products!
Excellent products, well packaged! Kept me informed the whole time, and provided great substitutions for odd out of stock product. Will definitely be using again!
6 de marzo de 2021
Respuesta de Shaalis.com
Dear Abigail Patel,
What an open-hearted words! Thank you for your great feedback. We are pleased to have a customer like you. We will always be there for you with our service wherever you go and whenever you call for us! It means a lot to us when you give us such an excellent response! Stay Home and Stay Safe!
Thank you,
Shaalis.
Respuesta de Shaalis.com
Dear PRATAP,
Heart touching words!!! Thank you very much for your five stars!!! Our team is always here to serve you. We really value your excellent words! Our procurement team strives hard only to offer you your great comfort. Don't forget to share our online grocery store to your friends and family too. We will always be there whenever you need us! Stay with us for your future purchases as well! Stay home and Stay safe!
Thank you,
Shaalis.
Excellent Service
Always reliable service. Sends regular updates on order and delivery. Very fresh fruits and veg.
6 de marzo de 2021
Respuesta de Shaalis.com
Dear ML,
We are so impressed by your great response. We are also thankful for you have given us five star for our service. This feedback is really a joyous blow to our heart. Stay with us for your future purchases. You would not know how your words have effected on our service. We hope to see you again. Stay home and stay safe.
Thank you,
Shaalis.
Quick delivery
Quick delivery. Fish was fresh and excellent quality. Reasonable price.
5 de marzo de 2021
Respuesta de Shaalis.com
Dear Arunkumar,
Wow! Thank you for giving us the top rating! We really value your feedback. Our team is always ready to serve you 24/7. As you mentioned, we are always here to serve you on time. Please stay with us for your future purchase and refer to your friends and family as well. Stay safe and take care.
Thank you,
Shaalis.
Good Quality
4 de marzo de 2021
Respuesta de Shaalis.com
Dear Saravana,
Five Stars! This is the happiest moment that we have for you have given five star rating to our service. We really admire your appreciation. Thank you for your great response for this wonderful feedback make us think that we are going on really well in this Covid-19 pandemic. Keep supporting us with your wonderful feedbacks. We are always here only to serve you. Stay home and stay safe.
Thank you,
Shaalis.
Good quality food
Good quality food, just needs a bit more variety eg poppadum's and could be a little cheaper. Non the less a nice treat every now and then.
3 de marzo de 2021
Respuesta de Shaalis.com
Dear Jet Patel,
We are very glad that you gave us four stars! We really appreciate your feedback so that our future service will be improved as you wish. This feedback really give us promote our service. We will definitely fulfil your needs asap. Stay safe and stay home. Future will soon be returned to our hands!
Thank you,
Shaalis.
Very good service!!
Very good service and always updates on time and also gives us a call in case there are replacements. Will recommend to anyone
1 de marzo de 2021
Respuesta de Shaalis.com
Dear Customer,
We are very much appreciated by your 5 star review. We will keep up our standards and work towards customers satisfaction.
We look forward to serve you soon.
Thank you
Shaalis
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