Shell Energy for Home Customers 

I had to contact Shell Energy today regarding an outstanding bill. I spoke to ##Lauren-lee A## and she was extremely helpful and compassionate regarding the reason for the delay in paying the bill. I was very happy with the overall call I had today. Thank you.

Today was the fourth email I’ve received about returning the router and again I’ve emailed the proof of postage receipt plus photos i took of the router barcode and the return package.I’ve been informed now that they have charged me for the router.
The incompetence of this firm is unbelievable.

I had the pleasure of speaking to FARIS S today who helped me to reconnect my broadband. He was very professional and patient with my request, and resolved the problem within a few minutes.
Very satisfied 😌 ☺️

Matt very helpful, sorted billing and resolved yearlong router problem

Switched to Shell s week ago: worst decision I could have made. The speed is very fast, WHEN it works properly.
My internet drops out so regularly it has become tedious. Time after time I get a "Connected with no internet" message.
This happens on both of my tablets, my phone, and television.
Going to check with lawyers if I can terminate the contract as it was nearly three weeks after I signed that my service started so Shell deem that to be out of the two weeks cooling off period.
The cooling off period should NOT start until the service has become active.
Awful, awful, broadband!!!

Rubbish company not value for money. Internet keeps crashing very frustrating not recommended and it's more costly than other providers. Wish I never came onboard.

I had trouble accessing my account online. Kaylee helped me sort out in a systematic manner. Thanks.

Tijana was fab yesterday. My complaint was with open reach but after talking to tijana on Wednesday, Thursday 3 open reach vans turned up and really set to work with the issue . Great that I was up and running after all this time .thankyou x

Michael F was very professional and amenable in dealing with my request. He is a credit to your organisation and to himself. Many thanks Michael F.

It was all good after I switched from sky broadband to Shell. That's till they were taken over by Octopus. It has been atrocious since with slow speeds and WiFi connection constantly dropping in all the devices we use. I could be calling someone online or be on live chat and WiFi will just disappear and disconnect. I cannot wait for this contract to end. I hope that by October Virgin fibre will finally be available in my area.

quick service and very polite dealing with my request

well Elizabeth I only got one word to say to you sweet and I mean this with my heart and my soul I truly appreciate I think you've done for me you are a brilliant person in this world and I recommend there's more people in this world I understand at some times people basically do the wrong thing by companies but at least you did the right thing by me so thank you

Just joined, was talked into joining over the phone and would honour an online offer. Get my first bill and no offer seen! Not a great start as a new customer.

Demi was very knowledgeable and helpful. Thank you

My landline and broadband were not working. I spoke to a young man named Lwandie who was very helpful. He understood my situation and frustration. He dealt patiently and efficiently with my call.

Great customer service been with shell now for 2 years after they switched over from post office never had any issues.

The 4th person I spoke to at shell was Keenan H who was brilliant, he solved my problem and was so kind and patient with a complete novice like me. I really can’t praise him enough.I hope SHELL are paying him a lot of money be cause he is definitely worth every penny.

After countless issues, thankfully I got through to Robin that handled my case entirely after many attempts of trying to resolve problems from late set up to poor service.
Robin was professional, articulate, and brilliant at her job.
If you’re in Management reading this-Promote Robin!