Shelter Opiniones 

Been trying to get through on phone and Webchat. Phone just goes dead every time. Web chat usually says unavailable but on a very rare occasion you might get to type your name and then it disappears and says unavailable or it won’t even allow you to type in the box! Been trying to get through on behalf of an elderly vulnerable person as they are in danger. I’m beginning to think this ‘charity’ only pretends to exist for the benefit of the CEO! 😡😡😡

I think the main aim of this organisation is getting rid of people who need help. In Blackburn they operate out of the library and have a nice person on the reception there but beyond that nothing happens, except people from head office being rude and doing their best to fob you off. No help at all.

As a homeless person I have been trying to get through to their phone lines on shelter Scotland for a very long time. It doesn't even put me on hold it just says all our advisors are busy please call back later and the phone gets put down. So how exactly do you help homeless people if we can't even get to speak to anybody. I have called this morning at 9:00 a.m. when they open again at 9:15 a.m. both times it put down I tried yesterday or throughout the day I've tried for a whole week nearly now and I've never once been able to get anybody but this stupid voice message and you don't help homeless people so please don't support them because they don't help us.

Horrible experience. First off it took me a whole week to be able to get through. The day I did I was on hold for 3 hours. The person I spoke to who took my details were friendly. The person I got my case handled to however was now. My landlord lied to them in order to take away any help I was receiving . Since then the person has been rude, refused to help me and just made this service absolutely pointless. They don’t seem to have any legal power and I don’t see the point in this charity and want their aim is. They have now left a family with very small children homeless. Bravo shelter!

Dreadful service. When one is desparate for concise advice... avoid these arrogant jobsworths. Condescending, arrogant and rude. They just give you list of other more competent services. Useless. I wonder just what role they are supposed to play? If you are single older male do not even try. Not worth the phone call. 'We can't offer any legal advice' is the usual opening line.

I had issues with repairs In my property so I contacted shelter and it took me a long time to get through to someone and they said an advisor would contact me within 6/7weeks as they said they were busy so a couple weeks later an advisor called me back and they said they would help me make a complaint to the housing on my behalf and said it would take 21 days and said he would call with an update he didn’t he kept saying the housing didn’t reply to him and I asked for a face to face appointment and he said no he was too busy and it went on for 3 months and I asked for proof that he was emailing the housing and he was very rude then he eventually gave me a face to face appointment and he was very rude and said the only advice he could give was ask the housing to move me to temporary accommodation while they fix the issues and the housing refused so he said the other option was to make myself and my daughter homeless.and he asked to come to my house and referred me to a legal advice which they were not good and they said their was not enough evidence as shelter didn’t provide any emails.

I read that Shelter make a loss of over £2 million a year on their retail outlets.
So people who give to Shelter charity shops who think that they are helping the homeless are being deceived

I am disappointed with the support I received from Shelter. My housing case was closed without prior discussion, leaving me without guidance or support at a critical time. The advice and housing list provided were information I already had. It felt particularly unfair to be asked to provide feedback or share my story while my case was being closed and I was left unsupported. I hope Shelter improves communication and ensures vulnerable clients are not left abandoned.

They go by a script and don't see the person behind the phone or screen. I can't do phone calls most of the time as I'm autistic. I was left waiting for an "advisor" for 2 hours. I received a section 21 and it involved disability discrimination under the Equality Act 2010. I tried to explain this to the "advisor" and got sent links (I've been hyperfocused on this issue for 2 weeks, so everything he tried to link me to, I was aware of), and he was so focused on sending links and following a script. Zero empathy for a disabled family in distress. When I said I wanted to speak to their legal team I was told "I'm afraid there isn't a Shelter office near you. Good luck with resolving your situation. I hope you're able to get the support and outcome you need."

Then he disconnected the chat.

For a charity as large as theirs, this is appalling behaviour.

Shocking. Another fraud ngo set up to defraud people by immigrants to help only immigrants. No responses. Rude. Chairpeople obviously laundering funds. Not helping British homeless

Utterly useless was given very bad advice which was legally incorrect. Member of staff on the call was rude and disinterested. Wouldnt bother sitting waiting for hours to be answered

Don’t even think about working for this charity especially if you’re involved with signing up people to donate. You’ll be fired with no notice if you fail to meet their ridiculous targets. Appalling treatment of staff.

They’re not operational

You will be ignored

They do not care

They have no legal advice

Would of give a 2 or 3 but due to service i stick with a 1. The bloke i spoke too gave the best advice he could but said its a legal issue and was messed about about by the legal team from being hanged up on and then someone went through the form im entitled to get legal aid but when getting more information on why this is a legal issue they stated sorry we can't help but wont give anymore advice. Nice to know im going to be homeless but got the honour of paying rent whilst homeless as the property im living in is unlivable

Today I spoke with Joe Timoney at shelter Scotland. Such a lovely man to speak with very calming caring & knowledgeable! He provided me with lots of advice/information! In the situation I’m in Joe helped a lot and I came off the phone feeling such a relief after I spoke with! Thank you Joe I know it’s your job and that’s what you do but I honestly was at a loss and you have reassured me on a lot of things I would never have known

This charity has helped so many people I work with (I work for a different charity but have signposted to this one many times).
Staff are always knowledgeable and kind. Well done Shelter.

Awful experience with the shop assistant.
Went in to leave a donation and I was met with the upmost rudness and told she had no room for it.
No sign of not accepting donations were displayed on the shop window. Pity for the cause.

UPDATE: They called back an hour later, returned and took some of the items.
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Would give 0 if it were an option. Arranged for collection of goods from house. They ring 1/2 hr before arrival. They rang my phone for 1 ring ONLY and, as it was from a private number, I couldn't call it back. Once main Shelter No had answered my call the van had, apparently, left my area. House sale completes in 2 days and I have a house full of furniture still. DO NOT RECOMMEND USING THEM!

I am glad I checked these reviews before I made any more donations to this charity, been a regular donator, but now I have switched to a different homeless charity following the poor reviews here

HI; people mislead on purpose. I have been dealing with them since 2020. They violate human rights, they violate UK GDPR, they tell your secrets to the other party, they lie in plain sight. They deliberately don't answer the phone for days.

They twist everything you tell them, they are completely useless. Beware and don't say anything to them, don't leave your personal information.

They are not trustworthy M.B.