Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

If you are going to have a free shipping offer, apply it automatically. The offer was free shipping on orders over $29. I spent $180 on a jersey and didn't get the free shipping because I didn't enter... Ver más

Valorada con 3 estrellas sobre 5

Antigua men's sweatshirt is pilling all over after only 3 washes. One would expect better after paying over $80. Buyer beware - material quality is $hit.

Valorada con 1 estrellas sobre 5

If there could be a zero star rating, NHL Shop deserves one. Useless customer service, unwilling to help whatsoever. Equally useless return policy and you're likely to lose money shipping an item back... Ver más

Valorada con 1 estrellas sobre 5

I spend $62 on a sweatshirt from NHL Shop. The fit is just off and not true to size, especially for the price point. I was also very disappointed to find out after purchasing that it was ‘final sale’... Ver más

Información sobre la empresa

  1. Tienda de insumos para hockey
  2. Tienda de ropa

Información proporcionada por diversas fuentes externas

The official National Hockey League website including news, rosters, stats, schedules, teams, and video.


Información de contacto

  • 6th Avenue 1185, 10036, New York, Estados Unidos

  • shop.nhl.com

1,6

Muy malo

TrustScore: 1.5 sobre 5

152 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Deceptive

If you are going to have a free shipping offer, apply it automatically. The offer was free shipping on orders over $29. I spent $180 on a jersey and didn't get the free shipping because I didn't enter the code.

17 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Shirt came with the design crooked and…

Shirt came with the design crooked and off centered by an inch. Emailed them and all they would do is offer 25% off. Can’t exchange. I would hope a company stands by their product more when it chargers $35 for a shirt. The typical $5 shirts I buy normally at Sam’s Club have better quality and return policy…

12 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Leave it to Fanatics to get the details wrong.

Leave it to Fanatics to get the details wrong. Ordered custom Detroit Red Wings Breakaway home jersey with YZERMAN/19 and the C. Not only did they put the C on the right chest rather than left, the famous Red Wings nameplate type isn’t right either. It’s set in a curve but it’s not the proper arched lettering, even though that’s what the site shows in the mockups. I should have known better.

14 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Title: Overpriced, poor fit, and final sale — disappointing NHL Shop purchase

I spend $62 on a sweatshirt from NHL Shop. The fit is just off and not true to size, especially for the price point. I was also very disappointed to find out after purchasing that it was ‘final sale’ with no returns or exchanges allowed. For $62, I expected much better quality and transparency. The only redeeming quality is the Tampa Bay Lightning logo, but overall I would not order from NHL Shop again.

7 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

The Olympics aren't going to wait ...

The prompt for this review is "What went wrong this time?"

The short answer:
Everything.

The long answer:
I placed on an order for a Quinn Hughes Olympic jersey on Sunday, December 14, knowing it would not ship immediately. One month later, I received an e-mail with a "new shipping date" of "no later than 1/29/2026". Today (1/30/2026) I checked my order status for tracking information. The order is still marked "Processing" 32 business days (47 calendar days) following the date it was ordered. If they didn't honor their "no later than" shipping date, why would I believe the "Estimated Arrival: Feb 3 - Feb 9". NHL Shop has had my payment of $236.98 (which I never would have spent if this weren't a gift) for nearly 7 weeks, with one e-mail update saying they "understand (my) frustration".

I know I am not alone in this. To add insult to injury, this enterprise is now offering free shipping on orders of $24 or more. If you "understand" NHL Shop, you'll expedite shipping on all of these jerseys and refund the $6.99 s/h charge.

UPDATE: The jersey arrived, via DoorDash, at the end of their amended delivery window. When the gift recipient opened the package, the jersey wasn't even folded ... rather shoved into a plastic bag. On removal, it was disappointing to see the poor quality that did was not in keeping with the price tag. A one-and-done purchase from NHL Shop/Fanatics.

28 de enero de 2026
Opinión espontánea
Valorada con 3 estrellas sobre 5

Quinn Hughes Team USA Hoodie

Ordered a Quinn Hughes team USA hoodie for the upcoming Olympics. Shipping was earlier than expected, so that was a positive. The sweatshirt itself was a Nike standard quality hoodie, but everything on the jersey, including the swoosh, was cheap ironed on material. Not sure how durable that will be, but at the price point this sweatshirt was sold, I would have expected higher quality. I'll stick to 47.

17 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

They charge me $326 for a jersey and…

They charge me $326 for a jersey and canceled the order on me and only returned
$298 with no explanation.
They also never answered any emails
Will never deal with them again and highly recommend that nobody does.

26 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Never shipped Christmas Gift

Ordered a Christmas gift 2 weeks before the holiday. Paid extra for "Christmas Delivery". Item was marked as shipped, but was never trackable nor given to the courier. 12/28 and item still hasn't even shipped. Tried chatting with customer service, but they straight up lied to me and stated that they spoke to the courier and it would be here on time. Horrible company. Stay far away. Had to file a chargeback on my credit card.

13 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Will never order from them again.

Cup I ordered was supposed to be personalized and was not. Ordered a wallet. Package was delivered but not weighed down. We had high winds and it likely blew away. They told me not their problem on the package that blew away, to contact UPS. UPS told me to contact seller. Then they told me to call and contact a different department on another day on the cup mess up. 2 days until Christmas and they could care less. Another item I ordered ended up being out of stock. I'll never order from here again!!!

22 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Prepare to never get yout stuff

I ordered a hoodie on 23rd of November 2025. I still didn't get it and I don't know if I ever will. Yes, I'm from Europe, but I myself sent a bigger package overseas and it came in week and a half, here we have an official store and it's like they're sending the hoodie from Saturn. Want support? Have fun with AI on X, which ignores everything you say. I'd rather buy a knock off at this point.

22 de diciembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don’t purchase from here!!!!!!

Item was “lost in transit” according to then but showed as never received by the carrier. They made me wait an extra 3 days just in case it turned up, finally put in a replacement order but then 10 days later it still hadn’t shipped. Then, when I told them just to cancel and refund me they told me it was “too far along” despite showing at the first step in the process. Cherry on top- it’s a non-returnable item so now I have no Christmas gift for my child and I’m out $50. TBD if the item actually ever ships and arrives. If it doesn’t I’ll not be wasting my time with their useless customer service, I’ll just file a chargeback and move on. Don’t bother buying from here, find something on a reputable site that’s licensed instead.

8 de diciembre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Extra pricing for poor delivery

Delivery time to EU countries said to be 3-5 days. It was 13 days eventually. And this after paying 25 USD for the shipping. Trying to make extra money by using a lousy/cheap courier for an already overpriced item.

1 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't believe the "Free Delivery" as it doesn't exist

I bought a jersey. It said "FREE DELIVERY ON THIS ITEM". It also said "FREE DELIVERY ON ORDERS OVER $80.00". Well they charged me $12.99 for delivery even though my order was for $130.00.
It is next to impossible to phone anyone as all their numbers go to a french voice recording. So as far as I am concerned they just stole $12.99 from me. NEVER AGAIN.

12 de mayo de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Habe schon häufiger dort bestellt

Habe schon häufiger dort bestellt.
Eigentlich immer problematisch
Shipment fee absurd teuer. Umtauschen umständlich und nochmals shipment fee ins Ausland. Jahrhunderte weg von dem was man so von anderen gewohnt ist. Nehme mal an mit Absicht.

Kleidung passt oft nicht. Wenn man annimmt es sind USA Größen und bestellt ne Nr kleiner kommen diese sicher diesmal zu klein an. Sonst idR zu groß.

Qualitativ kann ich mich eigentlich nicht beschweren. Wenn es den mal passt, sind die Sachen recht schön und hochwertig

Meine letzte Rücksendung wurde nie behandelt. Das Geld steht seit Monaten aus.

3 de febrero de 2025
Opinión espontánea

¿Es ésta tu empresa?

Reclama tu perfil para acceder a las herramientas gratuitas de Trustpilot y conectar con tus clientes.

Crear cuenta gratuita

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más