Exclusive Keys Opiniones 127

Respuesta de Exclusive Keys

23 abr 2026

Hello,

We’re sorry to read your review and understand your frustration.

Our key covers are designed to fit specific key models, and when a cover appears “turned around” or does not fit properly, it is typically due to a mismatch between the selected model and the actual key, as even small variations can make a difference. For this reason, we provide detailed images on each product page to help ensure the correct selection before ordering.

Regarding your experience with our support team, we sincerely apologize if you felt that your case was not handled properly. This is not the level of service we aim to provide.

We would genuinely like to review your situation again and resolve it appropriately. Please contact us directly with your order details, and we will make sure your case is carefully reassessed and a fair solution is provided.

Best regards,
Exclusive Keys Support Team

Respuesta de Exclusive Keys

22 abr 2026

Hello Arnie,

Thank you for your feedback, and we’re sorry to hear about your experience.

As you mentioned, the 4-button and 5-button key versions are different models, and our covers are specifically designed to match each exact key type. For this reason, we include detailed images on our product pages to help customers select the correct version before ordering.

Regarding returns, as each order is processed and prepared individually, we are unfortunately not always able to accept returns in cases where the incorrect model was selected. However, we always aim to assist our customers by helping them identify the correct version for future orders.

We understand your frustration and appreciate your feedback, as it helps us continue improving both our communication and customer experience.

Best regards,
Exclusive Keys Support Team

Respuesta de Exclusive Keys

14 abr 2026

Hello,

Thank you for your feedback, and we’re sorry to hear about your experience.

Our key covers are designed based on the exact shape of the key, not only the car’s make and year, as many vehicles can have multiple key variations. For this reason, we always provide detailed images on each product page so customers can match their key visually before placing an order.

In cases where a different model is selected, we still aim to assist our customers as much as possible by helping identify the correct version.

We’re sorry if there was any misunderstanding regarding the return or replacement process, as this is not the experience we want to provide. We would be happy to review your case again and find a fair solution.

Please contact our support team with your order details so we can assist you further.

Best regards,
Exclusive Keys Support Team

Respuesta de Exclusive Keys

14 abr 2026

Hello,

Thank you for your feedback, and we’re sorry to hear about your experience.

Our key covers are designed with a precise fit to ensure proper alignment and full button functionality. When the buttons do not align correctly or the fob doesn’t respond as expected, it is usually due to a mismatch between the key model and the selected cover, as even small differences in key versions can affect compatibility.

To help avoid this, we provide detailed images of each key model on the product page so customers can match their key before ordering.

That said, we completely understand your frustration and we’d like to make this right. Please contact our support team with a photo of your key, and we will assist you in identifying the correct model or provide a suitable solution.

We appreciate your feedback and the opportunity to resolve this for you.

Best regards,
Exclusive Keys Support Team

Respuesta de Exclusive Keys

14 abr 2026

Hello Susan,

Thank you for your feedback, and we’re sorry to hear about your experience.

Our key covers are designed to allow full use of all buttons, so when the lock/unlock functions don’t respond properly, it is usually due to a mismatch between the key model and the selected cover, as even small differences in key versions can affect functionality.

We also sincerely apologize if you didn’t receive a response from our support team — this is not the level of service we aim to provide.

We’d really like to resolve this for you as quickly as possible. Please contact us again with a photo of your key, and we will assist you in finding the correct fit or arrange a suitable solution, including a return or refund if needed.

We appreciate your patience and the opportunity to make this right.

Best regards,
Exclusive Keys Support Team