Really impressed with humm. I got approved and vetted the same day and was able to buy my product immediately without stress. The process was smooth, quick, and straightforward from start to finish. D... Ver más
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Consulta las opiniones de los clientes
Using Humm is very straightforward the application process is simple, and the approval decision comes through quickly, which is really convenient. However, the interest and fees feel quite high for th... Ver más
La empresa ha respondido
I had a query which I asked and got a very prompt reply and also seemed like the customer service advisor wanted to go out of his way to help me. I would highly recommend the online help chat if you h... Ver más
La empresa ha respondido
It was really easy to set up credit. Just a few simple questions and validations. It also felt really secure at the same time. I needed some help with getting an increase as the item I wanted was more... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
Información de contacto
121 Harrington Street, 2000, Sydney, Australia
- shophumm.com
4,7
Excelente
2 mil opiniones
Ha contestado el 92% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great help from Conner
30 de abril de 2026
Opinión espontánea
Respuesta de humm Classic
Hi Tanya,
We appreciate you taking the time to leave your positive review.
Great to hear the feedback on how you found our customer service and in particular how Conner was able to assist.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
I bought motorbike in mega bikes and…
I bought motorbike in mega bikes and everything goes smoothly and fast I am very happy
27 de abril de 2026
Opinión espontánea
Respuesta de humm Classic
Hi Vaclav,
Many thanks for your five star review!
We appreciate you sharing your humm experience with other Trustpilot users.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
I've used Humm and found it easy and…
I've used Humm and found it easy and convienient for splitting payments. The application process was quick, and approval was fast.
26 de abril de 2026
Opinión espontánea
Respuesta de humm Classic
Hi Bozena,
Thanks for taking the time to leave your positive review.
Great to hear we are meeting your needs for a finance solution.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Respuesta de humm Classic
Hi Klaudia,
Thanks for taking the time to leave your positive review.
Great to hear we are meeting your needs for a finance solution.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Dealing with the staff in Harvey norman…
Dealing with the staff in Harvey norman in blanchardstown was absolutely amazing had a laugh with Robert (aka) BOB just made us feel at ease from the first meeting and he was just down to earth
18 de abril de 2026
Opinión espontánea
Respuesta de humm Classic
Hi Phil,
Many thanks for your great review!
We'll make sure to let our partner know you were happy with the service provided.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Fast approved kredit
Amazing experience, only few hours you need for approving a kredit
26 de abril de 2026
Opinión espontánea
Respuesta de humm Classic
Hi Valentina,
Thanks for taking the time to leave your positive review.
Great to hear we are meeting your needs for a finance solution.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Connor J was quick with helping me
28 de abril de 2026
Opinión espontánea
Respuesta de humm Classic
Hi Therese,
We appreciate you taking the time to leave your positive review.
Great to hear the feedback on how you found our customer service and in particular how Conner was able to assist.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Respuesta de humm Classic
Hi Bruno,
Many thanks for your five star review!
We appreciate you sharing your humm experience with other Trustpilot users.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
How easy this was to set up
How easy this was to set up. Easy to add relevant paperwork requested. Very fast coming back to you on decision. Super easy
22 de abril de 2026
Opinión espontánea
Respuesta de humm Classic
Hi Vickie,
Thank you for taking the time to leave us such a great review!
We are humbled by your kind words and thrilled to see the process with humm has been so seamless for yourself.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Humm response Promptly and faster
Humm response Promptly and faster
21 de abril de 2026
Opinión espontánea
Respuesta de humm Classic
Hi Abdulgafar,
Many thanks for your lovely review.
We are happy to see you appreciate our efficiency!
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
The customer service was absolutely wonderful and so helpful. I really liked her service and the way she treated customers with kindness and professionalism. She made the whole experience easy and ple
The customer service was absolutely wonderful and so helpful. I really liked her service and the way she treated customers with kindness and professionalism. She made the whole experience easy and pleasant. Thank you for the great service!
25 de abril de 2026
Opinión espontánea
Respuesta de humm Classic
Hi there,
Thanks for taking the time to leave us a review, we sincerely appreciate your kind words.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Respuesta de humm Classic
Hi Pradheesh,
Many thanks for your lovely review.
We are happy to see you appreciate our efficiency!
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Had a chat with Conner J on the humm…
Had a chat with Conner J on the humm chatbox in relation to a particular query. He was very helpful and quick to respond to my queries. Great help!
24 de abril de 2026
Opinión espontánea
Respuesta de humm Classic
Hi Dareen,
We appreciate you taking the time to leave your positive review.
Great to hear the feedback on how you found our customer service and in particular how Conner was able to assist.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Best assistance.- Best service
S. Mejoui was of a huge help and assistance
I got everything I was asking for in a matter of a moment.
Well done guys 👍
Keep it up
24 de abril de 2026
Opinión espontánea
Respuesta de humm Classic
Hi Moushine,
Many thanks for your lovely review!
Mejoui will be delighted to know her efforts made your experience special.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Extremely efficient
Extremely efficient, loan was approved within a day with communication on its approval provided without needing to send needless emails and make needless calls.
20 de abril de 2026
Opinión espontánea
Respuesta de humm Classic
Hi Keith
Thanks for the positive feedback.
Great to hear you found the process quick and easy to navigate and that we are meeting your needs for a finance solution
If there is anything we can do to get the 5 stars next time please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Conner J was super helpful
Conner J was super helpful. Sorted my matter out in seconds.
23 de abril de 2026
Opinión espontánea
Respuesta de humm Classic
Hi Azraa
We appreciate you taking the time to leave your positive review.
Great to hear the feedback on how you found our customer service and in particular how Conner was able to assist.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Respuesta de humm Classic
Hi T
Thanks for taking the time to leave your positive review.
Great to hear we are meeting your needs for a finance solution
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Respuesta de humm Classic
Hi Sandra
We appreciate you taking the time to leave your positive review.
Great to hear the feedback on how you found our customer service and in particular how Thales was able to assist.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com
Kind regards,
Humm team
Beware of negative impact on my credit score for no reason
I am in the top 5% of the UK salary percentile. Neither my rent nor my living costs exceed my income. I have been residing at the same address for more than 5 years. I applied for £1,279 of finance with a £54 monthly instalment, and it was refused. If not me, who would you provide financing to? Why has this caused a negative impact on my credit score for no reason?
22 de abril de 2026
Opinión espontánea
Respuesta de humm Classic
Hi Yalcin,
Thank you for the feedback. We do complete credit checks at the time of application and make this as clear as possible when customers are completing this journey.
We are sorry that we have been unable to offer you a loan.
If you would like further information regarding how the credit check may have impacted your credit score you can visit:
https://www.moneyhelper.org.uk/en/everyday-money/credit-and-purchases/what-to-do-if-you-have-been-r…
If you would like more information from us please contact us at contactuk@shophumm.com
Kind regards,
humm
I am on humm for a ADHD and Autism…
I am on humm for a ADHD and Autism assessment. Even though I have a disability, they are not accepting that I have a decent amount of money yet unable to work and good credit score plus make mistakes. Due to a mistake on a form, I now have to wait 90 days which is unrealistic and unnecessary and unfair. As I believed I was capable for this I cancelled me NHS Autism assessment. If I can’t pay. Is this fair to me?
23 de abril de 2026
Opinión espontánea
Respuesta de humm Classic
Hi Rebecca,
Thank you for your feedback.
When mistakes happen on the application, we are more than happy to review and amend for potential customers. If the amendment is agreed, we will complete a manual credit review for you.
We believe in treating all customers equally and have a robust lending strategy in place. Unfortunately, we are not able to offer loans to everyone.
Please feel free to contact us via email and we can arrange a call back to discuss if you wish. Contactuk@shophumm.com
Kind regards,
humm
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