The fitting process was time consuming. When the night guards finally arrived, they were very uncomfortable. After stretching them out they did fit better, and I continue to wear them. The most di... Ver más
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Consulta las opiniones de los clientes
I initially left a very good review because their fitting process worked well however it has been a month and they sent and billed me twice for night guards for my wife and did away with my impression... Ver más
I have been using Remi for 3 years. Customer service has been very responsive whenever there has been an issue. I need mouthguard replacements every 6 months as I have a teeth grinding problem, and I... Ver más
La empresa ha respondido
Flawless product and service! Worked with the remi team to arrange a perfect impression. They were helpful, patient and meticulous. I have been wearing guards for over 25 years and these are hands do... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Remi is a direct-to-consumer sleep and wellness company.
Información de contacto
50 Francisco St, Suite 275, 94133, San Francisco, Estados Unidos
- +1 (800) 234-1874
- support@shopremi.com
- shopremi.com
Ha contestado el 98% de las opiniones negativas
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Extremely difficult to cancel
The fitting process was time consuming. When the night guards finally arrived, they were very uncomfortable. After stretching them out they did fit better, and I continue to wear them.
The most difficult part was cancelling the subscription. I don’t need two night guards every 6 month, but it took several months and multiple emails to finally get the account cancelled. Not worth the effort.
Not got my order from these guys been 2…
Not got my order from these guys been 2 weeks
I initially left a very good review…
I initially left a very good review because their fitting process worked well however it has been a month and they sent and billed me twice for night guards for my wife and did away with my impressions that I sent them. I have tried numerous times to call and leave messages and they have never called back. I will file a charge back with my credit card on the multiple charges.
Impressed customer…
I have been using Remi night guards for 5 years. I had problems getting fitted for my first night guard. Remi did a video call with me to help me through the process. I have been purchasing new ones from them since. I had a issue arise just recently and Remi fixed the issue right away at no cost to me. I am very impressed with their customer support and service. They have been outstanding to deal with.
They were nice and patient
They were nice and patient with me when I needed to re-do my night guard impressions.
They took my money £83-00 and did not…
They took my money £83-00 and did not send me my order.
Do buy from this company

Respuesta de Remi
I was unable to complete my impressions…
I was unable to complete my impressions because of time constraints. I returned my unopened impression kit for a complete refund. Their customer service was very responsive and upon REMI receiving my unopened impression kit, I was given a full refund on a very timely basis. Wonderful company to deal with.

Respuesta de Remi
Remi has been great to work with
Remi has been great to work with. Before Remi I was struggling with cracking teeth from night clenching. They also helped me with creating new molds after dental work at no additional cost.

Respuesta de Remi
Flawless product and service. Incredible value. The BEST!
Flawless product and service! Worked with the remi team to arrange a perfect impression. They were helpful, patient and meticulous. I have been wearing guards for over 25 years and these are hands down, the best! Perfect fit, long lasting and just amazing.

Respuesta de Remi
I love these
I love these. They have stopped my jaw pain and clenching is minimal now. I use top and bottoms to begin and now I just switch them out every other night. They last a long time this way.

Respuesta de Remi
I deal with TMJ issues
I deal with TMJ issues, and this night guard has helped reduce the strain on my jaw. It doesn’t completely solve everything, but it definitely makes things more comfortable.

Respuesta de Remi
It felt a bit new at first
It felt a bit new at first, but now it sits perfectly and doesn’t bother me at all while sleeping.

Respuesta de Remi
Still Charging Me After Multiple Cancellations Attempts - BEWARE!
I have had an extremely frustrating experience with Remi. I tried to cancel my subscription multiple times through email support, yet they have continued to charge my account without my consent.
There is no clear confirmation process, and even after taking the proper steps to cancel, the billing does not stop. Trying to get this resolved has been time-consuming and unproductive, with little accountability from the company.
After looking into it further, I found that this is not an isolated issue. There are hundreds if not thousands of other customers reporting the exact same problem, which makes it hard to believe this is accidental.
At this point, I’ve had to consider going through my bank just to stop the charges, which should never be necessary for something as simple as canceling a subscription.
DO NOT BUY FROM THIS BUSINESS. EVER.

Respuesta de Remi
I have used Remi for my mouth guards…
I have used Remi for my mouth guards for daytime bruxism the guards are great. The customer service is amazing! Thank you!

Respuesta de Remi
lightweight and comfortable
Love the lightweight non bulky feel of the Remi nightguard. Take a few minutes to do a virtually assisted impression. Extremely helpful.

Respuesta de Remi
I’ve been using a night guard for…
I’ve been using a night guard for months now, and it’s become part of my routine. It’s held up well over time, and I’ve noticed consistent relief from grinding-related discomfort.

Respuesta de Remi
Worth it
I was looking for something that's worth the price and I didn't regret getting guards from Remi. The quality and durability make it work long term.

Respuesta de Remi
WOULD NOT RECOMMEND
The company is such a scam honestly. The night guards fit awfully even though I had them assist me in taking molds and when I tried to cancel it, they told me I either had to renew once again before I could cancel or I could pay them $40. Just another shitty company trying to scam you out of money and claim it's "just in the fine print". Their customer service is difficult to get in touch with, dishonest, and overall unhelpful.

Respuesta de Remi
Good Mouthguards
I have been using Remi for 3 years. Customer service has been very responsive whenever there has been an issue. I need mouthguard replacements every 6 months as I have a teeth grinding problem, and I haven’t had any issues with my subscriptions.
Overall, I recommend!

Respuesta de Remi
Very responsive and also great at…
Very responsive and also great at taking care of customer issues!

Respuesta de Remi
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