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Silkie Opiniones 

38
•
TrustScore: 4.5 sobre 5

4,6

Tienda de productos capilares
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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I purchased a brush some time ago, my daughter saw it and was blown away so I ordered one for her, she was pleased,Speedy delivery

Valorada con 5 estrellas sobre 5

The true review of a company is when something goes array as per my first order due to festive postal delays, and auto emails asking how I was finding my order before it arrived. I initially thought... Ver más

Valorada con 5 estrellas sobre 5

Purchased the brush & very pleased with it. Very good quality, quick delivery & easy to order. Look forward to seeing some new colours.

Valorada con 5 estrellas sobre 5

Absolutely love my silkie brush. Its such good quality. Love my hairbands too. Will be purchasing more brushes for family members

Información sobre la empresa

  1. Tienda de productos capilares
  2. Tienda de seda

Escrito por la empresa

One stop shop for your haircare accessories. We believe haircare doesn’t have to be complicated. Established in 2020, we’ve maintained our minimalistic approach to haircare, by creating simple haircare tools & products - we are on a mission to create a seamless and effective haircare routine which is easy to achieve. Disillusioned with spending so much time and money on products that just didn’t work, we saw an opportunity to create products that will deliver what they promise. With this in mind, we designed functional, game-changing haircare tools, taking up minimal space on your vanity whilst still looking pretty! Silkie strive to give everyone the gift of beautiful hair without the hassle

Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

38 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(38)

17 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

False claims everywhere

I have a left review on their website after my purchase but they did not publish it which raises a lot of red flag and supports my initial thoughts about their falls claims all over the website.

I have purchased a “boar bristle brush”. Real boar bristle brushes are expensive so I was keen to try this affordable one. When the brush arrived, I could see straight away it’s not real boar bristles.

After I complained they sent me an email telling me how they ethically source real boar bristles etc. totally nonsense. I’m a hair dresser… I know my brushes! They probably just source it from China and repeat whatever heir supplier tells them.

They also make wild claims saying they sold over 1.000.000 brushes… yeah right. Another red flag!

Overall that’s not a good look and while I was tempted to buy one of their silk pillowcase, I’ll look somewhere else because it’s probably satin and not silk.

7 de abril de 2025
Opinión espontánea
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Respuesta de Silkie

Dear Nadia,

Thank you for taking the time to share your feedback. While we welcome honest input, we’re concerned by the number of unverified and misleading claims in your review, and we feel it’s important to clarify a few key points — both for transparency and for the benefit of future customers.

Firstly, your original review was not published on our website because it could not be linked to a genuine order — a common and fair practice used by most online stores, including Amazon. This is in place to ensure that all reviews reflect verified customer experiences. Despite this, we still reached out to you directly on 7th April to request your order number so we could help. Unfortunately, we did not receive a reply.

Silkie is a female-founded, independently run brand built on trust, transparency and a genuine love for creating products that make haircare feel effortless and luxurious. We take great pride in our customer experience and were disappointed by the tone and content of your review.

To clarify your concerns:

– Our Ultimate Smoothing Brush is accurately described on our website as containing a blend of natural boar bristles and nylon pins — combining the shine-enhancing benefits of boar bristles with detangling functionality. These bristles are responsibly sourced, and we are always happy to answer customer questions about our materials.

– The claim that Silkie has served over 1,000,000 customers refers to our entire product range, across our website, Amazon, and trusted retail partners — not to one individual product.

– Our silk products, including pillowcases and scrunchies, are made with certified 100% pure mulberry silk. We do not use or substitute satin. We are OEKO-TEX certified and work with reputable suppliers to ensure quality and authenticity.

It’s unfortunate that these points were misrepresented, especially when we had attempted to engage with you privately to resolve the issue. If you would still like support, we are here to help — but it’s important to us that our community sees the full picture.

Warm regards,
Sarah

support@shopsilkie.com

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