Shopsta Opiniones 343

From my initial email, the response I had was immediate and very positive. Ada handled my replacement issue quickly, easily and without any fuss or hassle. My replacement headphones arrived with me literally 2 or 3 days after the initial contact. I was very impressed with the way the whole issue was resolved. Thanks

Fantastic Service!! Having ordered a second rechargeable lamp (as the quality is so good), on receiving delivery the lamp was found to be damaged. It took just one email to customer services and I was contacted within an hour from Ada. She could not have been more helpful or more professional and a replacement lamp was re-ordered without any problem.

Première fois que je commandais sur ce site.
Process de commande et livraison sans au cun problème
Produit conforme à mes attentes .
J'ai eu à poser une question au service client : Superbe réactivité et prise en charge très professionnelle

I was absolutely thrilled when these lamps arrived as they are gorgeous! I love them! 5* review of the product itself. Unfortunately, one had a dent in it from transit (not Shopsta’s fault). I immediately emailed Shopsta and a lovely lady called Ada replied straight away and after a couple of very polite and super professional emails a new one is winging its way to me completely free of charge. It is always good to review the product itself (they’re fab!) but customer service is usually where companies let themselves down - not here! 100% EXCELLENT Customer Service! Thanks Ada!

In September 2024, I bought the Oneodio A-series - Bluetooth 5.0 at this web shop. They added one year of garantee to the standard of this product, which was already a plus. Since one month, the left side of the headphone doesn’t work anymore. I contacted the site and got connected with Ada. She was so nice and instructed me very clear on how to get the issue clear to them by sending them a video with sound. After she received the video, she acknowledged the complaint in no time. She also confirmed that she had ordered a new device and it would be shipped to me asap.
I have never ever experienced such a friendly, quick and costumer focussed way of working. And I am around for many years already and have many experiences with webshops.
I would definitelly order again at this shop and will buzz the word within my environment.
Thanks Ada!

Super support, really friendly i can highly recommend this shop 👍

We had a problem with a table lamp. Reported it, sent a video, and have a new one on the way in three days! Excellent service.

Hurtig og ærlig support fra Ada.
Jeg var ved at går fra en handel, men hendes hurtige og meget venlige måde at rette op gjorde at jeg naturligvis blev ved købet

Ada from shopsta handled a undelivered item ( not their fault - it was a delivery's co ) perfectly
Well done ADA.

I ordered a headset wich was faulty so i reached out just simply by sending an email to the verification mail and i was imminently helped, this lady in particular felt like she was personally invested in helping solve my issue with the product. After wich it was clear that the product wouldnt fit me, they helped me step by step to return e order and refunded the money back to me and never had to wait more than an hour te receive an reply email. If you are uncertain if this company can be trusted you can rest assured, they are great and not a scam.
Greetings from Belgium. J.

j'ai commandé un casque et j'ai reçu un modèle vieux et moins performant ! je pensais avoir fait une affaire avec un casque reduit de 149 euros remisé a 119 euros ! sauf que pour ces 119 euros j'ai reçu un casque a 80 euros !? j'ai fait la réclamation en renvoyant les liens d'amazon ou il etait a 73 euros mais non rien voulu savoir et m'on proposer de le conservé pour 80 euros ! bref l'arnaque je me suis fait pigeonner pour écouler leurs vieux stock d'ancien model chinois Focus A10 une belle daube ! cette marque oneodio a ne pas acheter conseil d'ami prenez du bose ou seinheiser vous serez jamais déçu !!

Great customer service.
I had to return an item and they were great kept in constant contact with me with no issues. When I get ready to buy again I definitely will go with this company. Thank you

Great service, fast response and clear communication. Thank you Ada!

Just a aliexpress resale website. Same product available directly from China for half price. They even make it seem cheap by giving coupon codes and big discounts

Had a quality issue with my order.
Got in touch via email but no response.
I discovered the live chat and talked with Ada who was more than understanding and helpful.
The replacement item arrived today.
Great tracking available with both couriers.

Ada from Shopsta acknowledged my problem straight away. I was sent simple instructions on what they needed in an attempt to solve my problem. I was then notified that Shopsta was sending me a replacement product and a shipping confirmation shortly followed. This was all done within 48hrs. Fantastic considering the 12hr time difference.

After having complications with wireless headphones I ordered, I decided to reach out to customer service for assistance with an exchange.

After reaching out through their contact email, I received a reply within 24 hours. Clear instructions were given as to what was required from me in order for their team to process an exchange.

I provided their customer service team with the requested information and within 24 hours, new headphones were being shipped to me free of charge.

The correspondence between myself and their customer service agent Ada, was frequent, professional, and encouraging. Ada provided several updated emails informing me of the current status of the exchange process, until the new order was shipped.

I 100% recommend Shopsta and will continue to shop from them. Thank you so much Ada for all of your assistance!

They sold me a gaming headset.
I received same only problem its voice prompt settings were in Chinese.
upon further interaction with Ada from shopsta they have provided me with a replacement model that has english as standard for no extra cost
thank you Ada.

Update: Aanpassing review na contact met shopsta. Aangenaam verrast door hun direct initiatief. Mss moeten wat betere communicatie in benaming vd producten.
Na een tweede contact, op hun voorstel, werd het verschil in prijs zelfs terug gestort. Toch wel sterk.

I recently had cause to send somwthing back and the whole experience was handled by Ada who was super helpful, efficient and friendly!