Yo no me fiaría de ellos.
Somos una pareja que reservamos en la primavera de 2019 un apartamento en Sliema. El DÍA ANTERIOR a la llegada nos avisaron de que el apartamento tenía una avería y que no se podía arreglar a tiempo. Nos ofrecieron a cambio otro en principio más grande y mejor. Como no había tiempo de mirar otra cosa, porque ya estábamos de camino a la ciudad donde al día siguiente tomaríamos el avión a Malta, aceptamos.
Lo único que tenía de bueno el apartamento eran las vistas. Estaba frío cuando llegamos. Tenía muebles pobres y viejos. Publicitaban que tenía una bañera de hidromasaje, pero ocupaba la mayor parte del balcón-terraza. Con lo que apenas teníamos sitio para sentarnos. Además, resultaba totalmente ideseable bañarse en abril con lluvia y algo de frío en un balcón-terraza.
Pero lo más interesante es que el mismo día que llegamos a Malta nos dimos una vuelta a las 20,30 horas por la zona donde estaba el apartamento primeramente reservado y resulta que había luz en el interior. Nosotros se lo comentamos a la empresa de Shortlets y dijeron que no había nadie.
En fin, la conducta es totalmente sospechosa.
Respuesta de Short Lets Malta
Thanks for the review; we fully understand the inconvenience of having a last minute change in the preferred accommodation. Even if very rare sometimes apartments develop last minute faults that cannot be rectified on time. Holiday apartments are not hotel rooms so it is not so easy to replace an unavailable apartment with an exact similar one. In this case the replacement apartment that was offered was in a very central area with direct sea-views, the apartment is south facing so it gets sunlight all day. Unfortunately during your stay it seems that the weather was not excellent, this is not common for us in Malta. Malta selling point with tourists is that we have 300 days of sunshine, so in April it is already hot here, a Jacuzzi addition is generally a desired option, guests like it, in this case unfortunately it did not have the desired effect as it was seen more of inconvenience rather than an added amenity, we apologize for that. When it comes to the issue of noticing lights on in your first preferred accommodation choice, without going into the merits of this particular case, there are many possibilities for a similar scenario to happen, for example an apartment may develop a fault in the A/C system which cannot be fixed immediately and it may take a couple of days to get fixed, it therefore is no suitable for a short stay as guests cannot spend 2 or 3 days without A/C on holiday of 7 days but the apartment would still be offered to guests coming for a longer to medium stay since 2 days without A/C might be more acceptable. We again apologize for this situation and we will continue to work harder to reduce similar issues in the future.