Shred Nations Opiniones 

410
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My job was handled by the Shred Nations affiliate in National City, CA. I found Kyle, the man who set up my appointment via my call to them, to be very pleasant and knowledgable. He was able to... Ver más

Valorada con 4 estrellas sobre 5

The woman who answered the call at almost 6;15 pm was patient and thorough even though the office was closing at 6:30. She let me know that the person who schedules the truck would probably call in... Ver más

Valorada con 5 estrellas sobre 5

My shredding needs are taken care of after my lovely communication with Dennis, who has been super kind, friendly and really professional. He offered all details, and provided fantastic advice and pri... Ver más

Valorada con 5 estrellas sobre 5

This process was so simple, and they came to my house! Before my husband passed away he did taxes for friends and families, and kept paper copies of the information. Because this was his business I... Ver más

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4,6

Excelente

TrustScore: 4.5 sobre 5

410 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(410)

0 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Shredding

Your service was great. Your independent shredder seems not very accommodating if they service residential locations between 9 and 11 am weekdays and most people work during those hours. not useful to me.

23 de junio de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Service as described and on time. Great Value!

The appointment was set up 2 hours after I called. They were able to come to our home the next day. I received a call from the driver on the day of shredding, The driver said he would arrive within the hour. The driver showed up 45 minutes later. Loaded up the documents and the process was completed in 5 minutes. The entire process could not have been any easier. Thank you!

23 de junio de 2015
Opinión espontánea
Valorada con 2 estrellas sobre 5

So far you suck

I was told I would get a call back in 5 minutes to schedule a shredding. That was at 5:40. It is now 6:07. Disappointed. I very badly need a Friday shredding.

22 de junio de 2015
Opinión espontánea
Logotipo de Shred Nations

Respuesta de Shred Nations

Dear Steve -

Thank you for taking my call today. I am sorry that our local provider cannot accommodate you this Friday for your document destruction needs. We are working to find you a solution. We appreciate the feedback as it gives us a chance to offer the customer service we are known for in the industry. Please feel free to revisit this Star-Review if we are able to solve this issue. We will contact you immediately if we can find an alternative.

Sincerely,

The Shred Nations Customer Care Team
800-747-3365

Valorada con 1 estrellas sobre 5

are you serious

How can I review, when you have not provided even a return answer to my questions. Which are can you shred in my area on Thursdays. That is all I need to know, but I need to know now, so at this point you would not receive a good score.

18 de junio de 2015
Opinión espontánea
Logotipo de Shred Nations

Respuesta de Shred Nations

Dear Colleen -

We have reached out to the local document destruction provider in your area who received your request for shredding to understand why you were not promptly contacted. We assure you that moments after we finished speaking with you, your request went out to the provider. At this point, we have not heard back. This is entirely unacceptable and we profusely apologize for this uncharacteristic flub. We pride ourselves on the fact that our service is normally quick and efficient. We value your feedback as it alerts us to this type of issue and allows us to follow up and correct problems that might arise. If you are still in need of service, please give us a second chance to service your shredding needs. Thank you again for quickly letting us know about this issue.

Sincerely,

The Shred Nations Customer Care Team
800-747-3365

Valorada con 5 estrellas sobre 5

A+ service

The entire service experience with Shred Nations was amazing. It was straight forward, extremely inexpensive, handled promptly and professionally. We will use them in the future and recommend them anytime someone asks about secure document destruction. Thank you!

18 de junio de 2015
Opinión espontánea
Valorada con 2 estrellas sobre 5

Overkill

I filled out the Quote request form - with details that I was interested in having paper shred quarterly. Then I received a phone call from someone who asked me the SAME QUESTIONS I already filled out - only to tell me that someone else would be calling me shortly to give me a quote. Then I received an email saying the same thing. Then someone else called me with the quote (this was the only helpful part of the entire process), then I got this email requesting I give you my opinion. There was a LOT of wasted time for something that could have been so simple... and here I am wasting more time telling you about it. And what's more - you're asking me to rate a company that I haven't yet used - all I did was request a quote.

16 de junio de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional Fast Service

I will recommend Shred Nations to everyone. The response was fast, and very professional. Customer service was courteous and knowledgable.

15 de junio de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service

Called Shred Nation and within 5 minutes had a call back and appointment set up for shredding at a good price.

15 de junio de 2015
Opinión espontánea
Valorada con 1 estrellas sobre 5

NOBODY EVER CALLED ME BACK TO SET UP TIME

NOT HAPPY WHEN YOU MAKE PHONE CALLS AND PEOPLE DONT GET BACK WITH YOU....SO FAR SERVICE SUCKS..

15 de junio de 2015
Opinión espontánea
Logotipo de Shred Nations

Respuesta de Shred Nations

Dear Hadley,

We apologize that you did not hear from our local shredding service provider to schedule service. I have shared your feedback with our shredding partner in your area, and have personally encouraged them to respond to inquiries with urgency and to follow up on this matter. We understand that the timely shredding of your sensitive documents is very important to both you and Shred Nations. When our local partners drop the ball, it reflects poorly on us. We appreciate you letting us know about this. If you still have a shredding need, we'd appreciate a second chance to service you. Thank you again for your valuable feedback.

Sincerely,

The Shred Nations Customer Service Team
800-747-3365

Valorada con 2 estrellas sobre 5

Still waiting a week after Juan saying he will call me back.

Juan called me on Monday after i spoke with Cindy at Shred Nations to set up appointment in hollywood for the following Saturday. I told Juan I'll call and check with home owner what time on Saturday works for her. So Juan said he will call me back. After a few days of waiting i sent Juan and email asking for a Saturday appointment and to call me back and left my number again. Now it's Saturday and he hasn't returned my email or called back. I should have check reviews for who services hollywood ares before trying to make an appointment.

13 de junio de 2015
Opinión espontánea
Logotipo de Shred Nations

Respuesta de Shred Nations

Dear Ricardo,

We apologize that you did not hear from our local shredding service provider to schedule service. I have shared your feedback with our shredding partner in your area, and have personally encouraged them to respond to inquiries with urgency and to follow up on this matter. We understand that the timely shredding of your sensitive documents is very important to both you and Shred Nations. When our local partners drop the ball, it reflects poorly on us. We appreciate you letting us know about this. If you still have a shredding need, we'd appreciate a second chance to service you. Thank you again for your valuable feedback.

Sincerely,

The Shred Nations Customer Service Team
800-747-3365

Valorada con 1 estrellas sobre 5

Have had NO service at ALL!!!!!

I have No return calls for requested shredding of documents for my business. Do you not need the business?????

13 de junio de 2015
Opinión espontánea
Logotipo de Shred Nations

Respuesta de Shred Nations

Dear Jenny,

We apologize that you did not hear from our local shredding service provider to schedule service. I have shared your feedback with our shredding partner in your area, and have personally encouraged them to respond to inquiries with urgency and to follow up on this matter. We understand that the timely shredding of your sensitive documents is very important to both you and Shred Nations. When our local partners drop the ball, it reflects poorly on us. We appreciate you letting us know about this. If you still have a shredding need, we'd appreciate a second chance to service you. Thank you again for your valuable feedback.

Sincerely,

The Shred Nations Customer Service Team
800-747-3365

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