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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I purchased two matching tables and a small cupboard recently. I was really pleased with the quality and the service I received. I was kept up to date with the delivery date and cannot speak highly en... Ver más

Valorada con 5 estrellas sobre 5

We bought a beautiful Berkeley Design media unit from SD after weighing them up against other resellers. We’re so glad we picked SD. The service from Jacob was second to none - always very easy to con... Ver más

Valorada con 2 estrellas sobre 5

Order was expected to take 7-14 days with the promise of communication if expected longer than this. No update provided and had to chase, not once twice! Ended up waiting and additional 2 weeks. Commu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The deco drinks trolley I ordered is beautiful, everything I hoped and more ! The communication from ordering to delivery was great. I would highly recommend.

Información sobre la empresa

  1. Tienda de muebles
  2. Tienda de muebles para dormitorio
  3. Tienda de decoración e interiorismo
  4. Tienda de iluminación
  5. Tienda de mobiliario para salones
  6. Tienda de espejos

Escrito por la empresa

We've worked hard to create a collection of exquisite, beautiful, and truly unique furniture, lighting, and home décor. Partnering with some of the UK and Europe's finest brands, we've curated a handpicked mix of chic, design-led, and eclectic collections at the forefront of interior design trends. As a family-run business, we're dedicated to delivering friendly and responsive customer care, available every weekday by phone, messenger, and email. Every customer experience matters deeply to us, and we strive to offer a personal and impeccable buying journey. Plus, our exceptional service promises—including long-term interest-free payment plans, a price-beat guarantee, and premium white-glove delivery options—make us the perfect choice to trust with your home.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

631 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Deco bar trolley

The deco drinks trolley I ordered is beautiful, everything I hoped and more ! The communication from ordering to delivery was great. I would highly recommend.

20 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent business

Excellent business. My sideboard is beautiful and delivery took just over a week. Everything went swimmingly! I would recommend the business to my friends and family.

2 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I purchased two matching tables and a small cupboard.

I purchased two matching tables and a small cupboard recently. I was really pleased with the quality and the service I received. I was kept up to date with the delivery date and cannot speak highly enough of Shropshire Design. Their website is excellent and you are spoilt for choice, they have a huge selection of furniture and sofas. Angela Jellings

28 de marzo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Late delivery and lack of communication

Order was expected to take 7-14 days with the promise of communication if expected longer than this. No update provided and had to chase, not once twice! Ended up waiting and additional 2 weeks. Communication was seriously lacking and was left feeling frustrated. Sorry to say it but based on my experience i would not recommend

11 de abril de 2026
Opinión espontánea
Logotipo de SD

Respuesta de SD

Hi Carla,

I’m really sorry to read about your experience, and I completely understand why you felt frustrated. Thank you for taking the time to share your feedback.

While the Pols Potten item you ordered does carry a stated delivery timeframe of 2–4 weeks due to it coming from the Netherlands (this is shown just underneath the product description), I fully accept that it ran towards the later end of this timescale, and our communication did not meet expectations in your case. You absolutely should not have had to chase us for updates, and I’m sorry that we let you down on that.

To be completely transparent, we have recently experienced significant disruption with Royal Mail and Parcelforce, including missed collections and parcels being returned unpredictably (these issues at the carrier have been reported in the news recently). This has created a backlog and placed considerable pressure on our small team, particularly affecting the dispatch of smaller items like yours. That said, this is not an excuse for the lack of communication you experienced – we should have kept you better informed throughout.

As the founder of the business, I genuinely want every customer to have an exceptional experience, so I’m very sorry we fell short here. I have emailed you directly today with a small gesture of apology, and I hope this goes some way towards improving your lasting impression of us.

Thank you again for your feedback – it’s taken seriously and is helping us improve.

Best wishes,

Peter
Founder

Valorada con 5 estrellas sobre 5

Great experience

Great experience, website and delivery team. Very happy with order and will be coming back soon. Well done guys!

25 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Everything went perfectly

We bought a beautiful Berkeley Design media unit from SD after weighing them up against other resellers. We’re so glad we picked SD. The service from Jacob was second to none - always very easy to contact and get a reply from. The delivery went smoothly and I especially liked the follow-up by the company founder to check that I was happy with everything. Such genuine customer service and care is a rarity these days. I wouldn’t hesitate to use SD again and have also recommended them to friends who have just bought their first home. Well done SD, you’re doing everything right!

1 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely item's and a very easy to use…

Lovely item's and a very easy to use web site. I always come back here to get ideas for interiors projects and they have lots of item's that nobody else sells. I've always had a good experience with Shropshire Designs.

1 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabulous, trustworthy, gorgeous!

Such a firm of professionals! I was told about Shropshire by my sister who had bought a lot of things for their new home. I have had mixed experiences buying furniture online in the past so I always try to go on word of mouth. As they did with my sister, I had an impeccable experience. Their website is gorgeous and you don’t have to wade through irrelevant products. The aftercare - in arranging delivery and then making the delivery, and then following up to make sure I was happy with everything felt really rare - most online companies just drop ship and forget. I know from my sister that if anything does go wrong (things happen!) they’ll be quick to sort everything out and always do it with a smile. Thank you Team Shropshire!!! Fabulous, trustworthy, gorgeous!

19 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Shropshire design was a fantastic…

Shropshire design was a fantastic company to deal with from start to finish. Great classy designs, appropriate prices and phenomenal customer service. The gold standard for companies, would go back to them again and again.

15 de marzo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

As an Interior Designer

As an Interior Designer, I expect a basic level of professional service and product safety. Shropshire Design has failed on both counts.

I am currently stuck with a 100kg stone table that is fundamentally unstable and a "topple hazard" in a home with a four-year-old. Despite Shropshire Design admitting in writing that it "poses a safety risk," since it's impossible to argue with the very clear video footage. A hollow lightweight wood base with a 100kg marble top. They have refused an immediate refund, attempting to blame "uneven flooring" (on a brand-new, professionally leveled floor) to avoid their legal obligations under the Consumer Rights Act.

The delivery experience via Furdeco was shambolic. Other items arrived damaged, adding further delays and stress.

I have been chasing a return for stools since 10th February. It has been over six weeks of "chasing the supplier" and stalling tactics.

Shropshire Design appears to prioritize protecting their margins over customer safety and statutory rights. I have been forced to escalate this to a formal bank dispute and Trading Standards. Trade and residential customers: proceed with extreme caution.

30 de marzo de 2026
Opinión espontánea
Logotipo de SD

Respuesta de SD

Hi Hazel,

Thank you for your review. I am really sorry and saddened to read your comments.

Firstly, I fully accept that the delivery experience with Furdeco fell below the standard we expect. This was the first time we used this courier and, based on this experience, it will be the last. The condition of delivery was not acceptable and did result in damage to some items, which we addressed promptly by agreeing and processing a £200 partial refund.

We also worked to arrange the return of the stools following your request in February. This process was impacted by courier requirements, including the need for suitable packaging for safe transit, which was unfortunately no longer available. Despite these challenges, I think this has all rather dragged on, and I will be speaking to the dispatch team to understand why things have run slowly.

In terms of the broader service provided, we believe we have acted professionally throughout – responding consistently, acknowledging issues, processing agreed refunds, liaising with suppliers, and working towards resolution at each stage. But I am sorry that it never felt that way, which is most important.

You raised a new concern regarding the stability of the table several weeks later, once we had hoped we had resolved the initial issue, on 24th March. We take any suggestion of a safety issue extremely seriously. After reviewing the video provided, we did agree that the table appears unstable in its current setting and could pose a risk if used in that condition.

As this is the first time such a concern has been reported for this model – which has been sold multiple times without issue – we wanted to understand the cause before determining the appropriate resolution. We engaged immediately with the manufacturer, Richmond Interiors, and arranged for an independent furniture specialist to attend and assess the table at our cost, its installation, and the environment. This aimed to ensure that we could discount any other factors and confirm whether there was a manufacturing fault with the piece.

We have never declined the request for a refund but, after so much time had passed after delivery, we did want to fully understand the issue via the independent inspection we proposed, as that could have identified several options that were simpler for your client (such as replacing a part, replacing the whole table, or tailoring it for an uneven floor, for example).

We recognise that interior designers are often under significant pressure to provide a seamless, responsive service to their own clients. With that in mind, we are pleased that we have now agreed to collect the table and move this forward. While an independent inspection had been arranged to help reach a clear and evidenced conclusion about the reported ‘wobbliness’ of the table, we understand your decision not to proceed with this.

Kind regards,

Peter Snowdon
Commercial Director

Valorada con 5 estrellas sobre 5

What a fab experience I had

What a fab experience I had. Competitive prices and an excellent level of service from the whole company from ordering to delivery. Brilliant.

11 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Citrus Verbena Room Diffuser

What a fabulous experience from start to finish with Shropshire Design! I love the smell of the beautiful Citrus Verbena home fragrance diffuser. It really is a show stopper to look at as it is huge!

13 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The Perfect Experience

I had a perfect overall experience in finding, ordering and receiving my drinks cabinet. There was a slight hiccup in that the bar was missing a couple of its feet, but the company remedied it quickly, sending replacements out in just two days, direct from their manufacturer. They always replied to my enquiries very quickly and went above and beyond at every turn.

3 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brilliant retailer

Brilliant retailer! Great selection of designer pieces for the home and excellent after care. FIVE STARS *****

26 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I found SD in a panic after I ordered…

I found SD in a panic after I ordered with another business that has since gone bankrupt and didn’t deliver. I was happy to have found the same item for a little cheaper but with great, fast and efficient service. They have a gorgeous selection of products and I didn’t have to wade through lots of mediocre products to find what I wanted.

12 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great experience

Great experience, value and after service help from the store. They arranged my furniture to be delivered to my holiday home on the Isle of Man (most companies do not deliver to us here at all). Order arrived today and I am delighted about the way it is packaged and is exactly as described.

24 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love this company

Love this company. Amazing selection of items and usually at better prices. But they also have great service. I would always choose a buy from a small company that cares over a big company where I am just a number.

8 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic experience

Fantastic experience, I am a returning customer as they have an amazing range of home scent diffusers and always post it to me the next day after ordering. The last one I ordered arrived completely smashed/leaked, but they just send a brand new one out next day after emailing. Superb service, I say!

13 de febrero de 2026
Opinión espontánea

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