Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Needed help in exchanging an online purchase. Store did have my proper size but the sales persons attitude was entirely unprofessional. She was most likely stressed as the store was busy & they needed... Ver más

Valorada con 5 estrellas sobre 5

5 stars for shoe quality, worn a dress boot that’s modern+comfortable+winter warm with winter crew socks. 2 Sweet ladies (I feel they are Middle East and Asian) at the store were really patient yet k... Ver más

Valorada con 3 estrellas sobre 5

I purchased the same Stepwel sandals as last year. A different brand came with mismatched innersoles and the right shoe is narrower. I wrote customer service to have them returned and a new pair sent... Ver más

Valorada con 3 estrellas sobre 5

Items took a long time to ship, never received any message that they arrived to store and were ready for pick up, just happened to be walking by and went in to ask. Both pairs of shoes didn't fit me d... Ver más

Información sobre la empresa

  1. Zapatería

Escrito por la empresa

Shumaker has been offering Canadian families quality shoes and footwear since 2015. Shumaker’s Buying Team travels the world to find the very best collections, designs, brands and styles that will bring you the quality, comfort and craftsmanship that you deserve. From sandals to boots, shoes to slippers, Shumaker has a comfortable pair for someone in your family. More choice. More Service. More Value. More savings.


Información de contacto


4,2

Muy bueno

TrustScore: 4 sobre 5

97 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

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Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Second time ordering from their website and both experiences great! Order was correct and had within 3 days

13 de abril de 2022
Valorada con 1 estrellas sobre 5

Canceled my order

My order was shipped with no tracking then canceled, disappointing that the process isn’t reliable. I placed my order when stock was available and then apparently it was out of stock.

8 de abril de 2022
Valorada con 1 estrellas sobre 5

Was really a disaster and very bad…

Was really a disaster and very bad experience i have ordered 4 pairs and you cancel them all after week, how you can take money from people and after just you cancel the order like, no respect to people.
How can I explain to people i told them I bought a gift for you.
Really a huge mistake, especially even an excuse from your side

5 de abril de 2022
Valorada con 5 estrellas sobre 5

I ordered boots online and when I got…

I ordered boots online and when I got them, I realized I didn't like the way one of the pairs looked on me. When I went to return them at the store, the clerk made me aware of a special in-store promotion they were having. I ended up trying on a few other pairs, but ultimately wasn't able to find anything. I returned the original pair with ease, and the clerk remained helpful and cheerful the whole time. Great customer service!

10 de marzo de 2022
Valorada con 5 estrellas sobre 5

Super styles and prices

I was surprised to see that all boots were $39.99. I ordered 3 pairs. Two pairs arrives and were great-size was accurate and quality and style were good! The third pair did not arrive and when I reached out to customer service, I received a reply almost immediately letting me know the boots were out of stock. It was a super positive experience!

9 de marzo de 2022
Valorada con 5 estrellas sobre 5

Repeat Customer

This is now my 4th purchase of boots/booties over the pandemic and the process has always been great. If I had to give a heads up, it would be that some styles are a smaller fit, so for those you would have to increase your sizes (which I've had to do), but even the exchange from an online order to in store has been seamless. I have my eye on a couple more styles, but so far, a very happy shopper and happy to support a Canadian Store ;).

3 de marzo de 2022
Valorada con 5 estrellas sobre 5

Sarah at your Promenade store is an…

Sarah at your Promenade store is an amazing employee. I called to ask for a smaller size and she was able to hold a smaller size for me until I could get to the store. At the store, she gave me 2 sizes to try, both were too big but she resolved the problem by putting an insole into the boot. She managed to serve me along with 6 other customers in the store at 1100 am when she opened the store. She remembered who I was and knew that I would need at least 2 sizes down; she know her stock and the fit of every boot.
It has been a long time since I was in a store to shop and she made the experience fun and enjoyable. I would shop there again if I am in that neighbourhood.

3 de marzo de 2022
Valorada con 5 estrellas sobre 5

Fantastic Service!

Fantastic service even as busy as they are! I love the 2 pairs of boots I purchased. One pair has a zipper that won't undo so I have to unbuckle it and loosen the laces. They are looking into this for me as my size is out of stock everywhere! But they are gorgeous and everyone asks about them. I also purchased a taller pair of leather boots, they are a little bit country and a little bit rock and roll! Perfect fit. Unfortunately we couldn't get the 2 pairs of boots I ordered for my husband, they ran out of stock in his size. All of my purchases were online.

28 de febrero de 2022
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. My original request wasn't available, but the lady (Amanda? Sorry, I've forgot her name) that served me was amazing and I walked out with 2 great pair of shoes. I will definitely be back.

17 de febrero de 2022

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