Shurgard Self Storage - Kensington Opiniones 110

I want to make you aware that this storage is full of 🐀 RATS !!
I had to throw away all my belongings ! Urines and rat poo all over ! Smells disgusting and couldn’t get the smell away ! Don’t rent a storage if you love your clothes !!! That’s insane and they do not care at all !

Really friendly staff (Ryan and Ray)
They al already knew what we needed and sorted it out quickly.

Smooth transfer. Ray helped me out a lot today.

Thank You

Ray and Ryan were very helpful and made all process of moving in very smooth and easy.
Thanks guys!

Thank you so much to Michelle at the Kensington storage facility. She showed great generosity, efficiency and professionalism, and sorted out my unit access query. Michelle’s help was most invaluable (especially at a stressful time), and I’m genuinely grateful to her.

What Storage costs were rising and they found a way for me to halve my expenses by moving into a more appropriate unit.

I had a great experience using this storage facility. The unit was clean, secure, and easy to access whenever I needed it. A special thank you to Ray and Michelle, who were both incredibly friendly, professional, and always willing to help with any questions I had. Their excellent customer service really made the whole process smooth and stress-free. I also appreciated how well-maintained the entire site was—it gave me real peace of mind knowing my belongings were in good hands. Overall, a reliable and hassle-free service that I would definitely recommend to others.

good service!

Ray is the best in the world. I come here just for him.

Great service!

Ray and Michelle always provide and excellent customer service going beyond to meet customer needs and budgets.

The wonderful people at the front. Always so helpful and smiling.

Michelle has been very helpful and when I need any help she is always willing to help me

Excellent service

I’ve had a consistently great experience with Shutgard Self Storage, and Ray in particular deserves special recognition. From the start, he’s been helpful, reliable, and genuinely customer-focused. He took the time to explain everything clearly, offered flexible options to suit my needs, and always responded quickly to any questions or concerns.

The facility itself is clean, secure, and well-maintained — but it’s Ray’s professionalism and friendly attitude that really sets Shutgard apart. You feel like you’re dealing with someone who actually cares, which is rare these days.

Highly recommend Shutgard — and if you deal with Ray, you’re in very good hands.

Staff were so helpful courteous nothing was problem am very happy with service

It took two months to get an answer from the person in charge to get the refund of my train due to a delay on their side to retrieve my belongings... but I least I got it now.

Ok been using Shurgard KENSINGTON for over 15 years on and off - needed storage at Kensington for under a month - £1 first months rent highly visible - moved out within period now charging me £175 because no written notice given or explained - basically you need to give notice the same time you take out the £1 a month contract- NOT EXPLAINED BY THE STAFF WHO SERVED ME ON THE DAY I TOOK OUT THE CONTRACT/ SHURGARD-I recommend all my business colleagues to use your services but now I don’t have that confidence- SHURGARD I WILL REMOVE THIS REVIEW IF YOU CAN CONSIDER MY CASE THANKS JASON