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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I was more than happy with my first order at Christmas. Swift delivery and pillowcases were as advertised. I ordered an additional pillowcase and silk bobbles recently following recent surgery. The de... Ver más

Valorada con 2 estrellas sobre 5

Lovely pillowcases but ridiculous delivery times. I have just placed my second order and im waiting over a week for it to be even despatched. My first order was delivered in a similar time frame b... Ver más

Valorada con 5 estrellas sobre 5

Just bought some of these loverly zipped silk pillow cases.. in the white/ grey and taupe The silk is of exceptional quality and really loverly soft colors . Most alternative pillow cases on the mark... Ver más

Valorada con 1 estrellas sobre 5

Unfortunately I am still waiting for my Pillowcase which I ordered on the 16th November. (Order 18817). I contacted the supplier (Michelle at Silk pillowcase) and after an initial response to my que... Ver más

Información sobre la empresa

  1. Tienda de muebles para dormitorio

Escrito por la empresa

A silk pillowcase is an unparalleled combination of luxury, quality, thickness and durability.


Información de contacto

2,7

Malo

TrustScore: 2.5 sobre 5

100 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No ha contestado las opiniones negativas

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Valorada con 1 estrellas sobre 5

Happy with my first order. Having to pursue money back via small claims court for the second order.

I was more than happy with my first order at Christmas. Swift delivery and pillowcases were as advertised. I ordered an additional pillowcase and silk bobbles recently following recent surgery. The delivery was handed over to a neighbour (who refuses to hand the parcel over to me and refuses to handover any other neighbours properties). All I keep getting from the company is that they delivered it to the neighbour who agreed he would take the parcel in for me. Of course he would agree. He doesn’t give neighbours their parcels. Sadly, I’ve no option but to pursue this criminally for my neighbouring and also via the small claims court against Silk Pillow Cases. It’s a shame as I received excellent service and delivery from my first order at Christmas.

14 de marzo de 2026
Opinión espontánea
Valorada con 2 estrellas sobre 5

Over a week to despatch and no communication.

Lovely pillowcases but ridiculous delivery times. I have just placed my second order and im waiting over a week for it to be even despatched. My first order was delivered in a similar time frame but I mistakenly thought it may have been a one off. When I followed up with customer service last time, I got no apology nor explanation. Just not good enough.

5 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

12th wedding anniversary gift

I ordered a set of pillowcases as a gift for my 12th wedding anniversary. The colour I picked was not in stock and when I contacted silk pillowcase to see if it would arrive in time they were honest and upfront that it wouldn't, and also happy to replace the order with a colour they could expedite to me, despite it not being possible to stop my first order going through, so trusting me to send that one back. The replacements arrived in time. The quality is excellent, with the silk thick and heavy. Would not hesitate to recommend them or to go back.

3 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Purchased as a gift

I ordered the pillow cases as a birthday gift but i didn’t realise that it wouldn’t arrive in time i contacted Michelle and she very kindly changed the delivery to 1st class post with no extra cost to me. I received them today and the gift box and quality of the pillow cases is beautiful. I’d definitely purchase again and a huge thank you to Michelle 😊

22 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Still waiting for my order…

Unfortunately I am still waiting for my Pillowcase which I ordered on the 16th November. (Order 18817). I contacted the supplier (Michelle at Silk pillowcase) and after an initial response to my query have not heard anything back to date.
Update.....
Hurrah. My order arrived this morning. I have yet to assess the quality. But it appears ok. Michelle called last night to explain the delay so thank you.

28 de noviembre de 2024
Opinión espontánea
Valorada con 2 estrellas sobre 5

Poorly made

Service was good, hence the 2 stars. I do try to support small businesses if i can. The first pillowcase was poorly made, frayed around the seams by the zip and part of that seam hadn't been sewn properly and there was a large gap. This was replaced quickly but I had to pay postage costs. The second, replacement pillowcase looked okay when it arrived - at least the edges weren't frayed and the seams were all sewn properly without gaps. It felt nice to sleep on.
After the first wash ( machine at 30 °) it started to lose it's sheen and silkiness, and after about 6 washes it looked and felt like any ordinary pillowcase. After around a year, ( I'm not sure how long they are supposed to last for) the seams started to fray around the zip especially around the pull bit on the zip which made it hard to zip up. After another 6 months the zip came away completely. It looks like it's poorly stitched with very little material allowed for the seams. It's now in 2 bits - the pillowcase, and the zip.
Very disappointing. Sadly, I wouldn't buy from here again.

15 de abril de 2022
Opinión espontánea
Logotipo de Silk Pillowcase

Respuesta de Silk Pillowcase

Hi Christine

Thank you for your review, we appreciate its not a really positive one but its important that we understand what issues our customers have had with the product as problems are so few and far between when one of the pillowcases has failed so badly we want to make sure its resolved quickly.

Please can you advise what detergent you are using on the pillowcases? Its important that its not just a high street brand that is biological as they will rot the silk and the weaker areas (where the zip is), will fail over time. We recommend eCover for Silk as this is perfect. Also worth noting that the pillowcases should be dried flat.

We test our pillowcases thoroughly and I wash ours (and the kids that get thoroughly tested during pillow fights etc) on a weekly basis and we have the same set of pillowcases and bedding as we put on 5 years ago with no issues of losing the sheen or looking close to falling apart. I also have extra large pillows so have to ‘stuff’ the pillowcase into the cases, definitely testing for weak areas!

Thank you again Christine, I look forward to hearing from you on the detergent query as it would seem this might be one area that could be having an effect.

With best wishes
Michelle

Valorada con 5 estrellas sobre 5

Top quality

Top quality, love that it is a small family run company. I’ve bought other silk pillowcases and the Calidad ones are top notch! Thanks

8 de julio de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent all round!!!

Excellent service! Great communication and speedy delivery. The silk is so soft and products are absolutely gorgeous. The accompanying information is well put together and very helpful. I bought two masks for work and a pillow case which I used last night for the first time and it has made such a difference! It was lovely and cool to sleep on and my hair looked really good this morning. I will absolutely be buying more so I’d better get saving now for the full bedding set!! I really don’t want to go back to using anything else now. Thank you so much Michelle and family, you’ve done a fabulous job and I am so happy with my purchase!

16 de abril de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service email…

Excellent customer service email communication and super fast delivery; Arrived within 24 hours of placing the order! As a secondary school teacher, I will be wearing a face covering for hours at a time and this feels silky (literally) soft and no doubt will be very comfortable when I wear it on Monday 8 March 2021. Many thanks to Michelle and the Calidad Home Community.

6 de marzo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful products & Super experience

This is a fantastic company and I love my silk pillowcases - beautifully made and in such gorgeous colours. They arrived almost the next day and were well packaged. I am now totally converted to silk bed linen. Michelle and her team are so professional and friendly. The personal customer service I received was second to none and I would highly recommend their company and silk products. Thank you!

22 de enero de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great product and fantastic customer service

I purchased a white silk pillowcase for my wife's birthday and she loves it. I did purchase a similar pillowcase from 'Blissy' worst customer experience ever...! What a difference buying from here was, with superb communication and fast delivery. Packaging was really well presented too, keep up the good work.

31 de diciembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Easy ordering, very fast delivery, great communication, item is as I expected, would recommend and will purchase again.

16 de diciembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

I think this pillowslip is a con

I think this pillowslip is a con. Truly, a crisp, starched cotton one is just as good. I stupidly purchased one and quite honestly it is no different to any other pillowcase. It is a case of the Emperor’s new clothes!

24 de septiembre de 2020
Opinión espontánea
Logotipo de Silk Pillowcase

Respuesta de Silk Pillowcase

Hi Joy
Thank you firstly for taking the time to post a review, although I appreciate its not a positive one, we are grateful to hear any feedback.
It worries me that you think you have been conned though and I can absolutely assure you, as many of the reviews posted will testify, that you have bought the very best silk, literally on the planet.
We are not a large corporate company, just myself, my husband Steve who looks after the website and my two children Daisy 6 and Charlie 10 who sometimes look after the stickers....hence why some might be wonky!
I spent 18 months securing the supply of the BEST silk for all of our products Joy and the benefits of this quality of silk has repeatedly shone through. Perhaps give it another couple of weeks and let me know you thoughts after that but please don't worry that you have been conned, you are in possession of a beautiful product and I hope over time it will serve you well for many years to come.
Thank you again for your time and for trusting us in the first instance.
Your kindness and support is greatly appreciated.
With best wishes
Michelle x

Valorada con 5 estrellas sobre 5

Just had my second delivery !

Just had my second pillowcase delivered , outstanding excellence! Can’t believe how luxurious these feel. Hair and skin feels so different on waking ! Perfect gifts and perfect product ! Thank you 😊

16 de septiembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was sceptical that an expensive…

I was sceptical that an expensive pillowcase would make any difference...
I have wanted to try silk pillowcase for a while, but didn't want to part with £50 for one. After doing a bit of research online, I came across Calidad Home.
The site is easy to use, has great reviews and were offering a discount.
I was unsure that a silk pillow would make any difference, but it has!
I have only used for a week, but my hair is manageable in the morning, my skin has more of a glow and clearer and I have slept better (and it's been warmer weather). I don't wake up like I've been dragged through the bushes!
I am starting to learn it is worth investing in your skin and hair, especially as I'm getting older.
Communication from Calidad was great, as I was a little concerned I had spent a lot of money online with a company I didn't know. But, I was kept updated throughout the order.
Delivery was excellent - fit through the letterbox as described.
I even got an email a day after delivery on reminding me how to wash the silk, which I appreciated!
I would definitely purchase from them again, maybe some towels on pay day.
Thank you!

18 de julio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

I absolutely love my Calidad Home silk pillowcase.

I absolutely love my Calidad Home silk pillowcase. I’ve just spent the first night on it and I didn’t have a bird’s nest on my head, as I usually do, when I woke up. I love it so much I’ve just ordered another one. I can’t recommend it enough. Thank you.

3 de julio de 2020
Opinión espontánea
Logotipo de Silk Pillowcase

Respuesta de Silk Pillowcase

Maureen...we LOVE you more!! Thank you for your kindness and support and for taking the time to tell us what a difference our silk has made. Wishing you a lovely, lovely day.
Michelle x

Valorada con 5 estrellas sobre 5

Best

Best thing I ever spent money on...my two silk pillowcases I bought from Calidad Home. The quality of the silk is beyond my expectations. Their communication and customer services are perfect no need of improvement.

25 de mayo de 2020
Opinión espontánea

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