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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We had a great experience with Simba at Cairns airport. The check in process was quick and smooth. They send photos of the car (that have just been taken) to your email to show the condition of t... Ver más

Valorada con 5 estrellas sobre 5

Staff were so welcoming and professional. Our car we booked wasnt availble due to damage from previous car renters. We were upgraded for free which was even better! Clean car very fuel economical. W... Ver más

Valorada con 4 estrellas sobre 5

Car was damaged when we picked it up. Too many dints and scratches ( 29 pictures) to be sure about any additional damage from our rental. Staff were great and very helpful

Valorada con 3 estrellas sobre 5

Pick up phone prompts would not work from cairns airport, finally saw van arrive for another pax and made a run for it as stopped at another location. Pick up driver was watching soccer on his split... Ver más

Información sobre la empresa

  1. Agencia de alquiler de automóviles
  2. Servicio de arrendamiento de automóviles

Escrito por la empresa

Simba Car Hire has rapidly grown to become one of Australia’s leading independent car rental providers, proudly serving thousands of customers each year. We are known for our strong commitment to customer satisfaction, operational excellence, and competitive pricing. With convenient locations in Sydney, Brisbane, Adelaide, Cairns, Melbourne, and Perth, we cater to both domestic and international travellers, offering a seamless, reliable, and affordable rental experience. Whether you're traveling for business or leisure, Simba Car Hire is dedicated to making your journey easy, enjoyable, and stress-free.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

776 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(776)

569 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Affordable car hire

Affordable car hire. Good airport transfer to and from Cairns airport. No fuss check in and friendly customer service. Would use again. Thank you.

22 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Misinformation which cost us money

We arrived at the office and there was only one agent on duty. We had to wait about 15 minutes. The guy said he was alone which wasn't the case as another colleague came out about 5 minutes after we were seen. The agent, misquoted us for additional cover. Then we said we would like to reduce the length of the hire. To start with he said it would be difficult because we hadn't hired it direct with Simba. And so there may be a problem with the 'hiring agent' i.e. Airport Rentals. When I pressed him and asked him whether Simba would have an issue with a partial refund, he said no. We would get the refund from Simba but that we would have to write to Airport Rentals. So we changed our booking and reduced the days. If he had said Simba would refuse to do a partial refund we would have held onto the car. NOW, Simba are saying that they won't do a partial refund because they will have lost revenue, even though Airport Rentals don't seem to have a problem with it. This is unacceptable to us as the Simba agent gave us totally inaccurate information, and horrendous customer service, which they claim is at the heart of their business. And I quote the sign in their office: "Customers are the heart of our business. We place our customers at the centre of everything we do, wowing them with exceptional service and memorable experiences. They are the heart of our business". We were not wowed, and the experience was memorable for all the wrong reasons. The car itself was absolutely fine! Everything else was far from fine, and now I have to fight to get our money back. As a result I am likely to cancel my 2 week rental via Airport Rentals for the North Island, NZ (because of the 3rd party issue) and will definitely never use Simba again. Moral of the story - don't change your length of booking at the office, or better still - don't use Simba at all

16 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Allways on time

Allways on time. Car spotless staff very welcoming. Prices very very reasonable. I always use this company when available

21 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

An impressive new car rental company

A new car rental company that delivered an excellent all round experience
First time I've rented with Simba and I was really impressed. Friendly helpful staff, very competitive rates, new immaculately presented vehicles. Will definately rent from Simba again.

20 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Great company to deal with terms explained clearly explained and questions answered the pictures of the vehicle condition prior to taking control make a good reference
Will use Simba again

14 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

There’s no other choice

Truly hiring a car through Simba (particularly the team at Perth Airport) was one of the best experiences I’ve had in doing so.

The team there were clear, friendly, flexible and reliable - all with a very competitive price. The process was simple and quick - the pre check in is fabulous.

The pick up/drop off airport location was a little away from the airport but we were offered a free shuttle after dropping off the car!

Very highly recommend :)

19 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great car Hire

Thankyou Simba car hire Adelaide for having fantastic vehicles that made my trip, well Fantastic!
Excellent service and customer service. Really appreciate the people that make our trips so easy 👍

19 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Worth it!

Really grateful to have found a car hire company that has integrity!
Thank you to the team and especially Kyreen!!

18 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good service

Easy on line booking.
Messaged on arrival and Simba communicated a pickup had been dispatched. Note- car collection is not at the terminal. The car was ready at Simba base and the agreement emailed. The car was good- no problems- on return checked and efficient transfer back to the terminal. Good service, helpful staff and would use Simba again.

17 de enero de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Good service, good vehicle, good price.

Good service at pickup, brilliant service at drop off. Nice car in good condition but bigger than I ordered ("upgrade") and I'd have been more relaxed and comfortable in the smaller compact SUV. Nice friendly people both times, thanks Megan and crew.

17 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst car rental experience ever

Absolutely avoid Simba Car Hire.

A tiny scratch on the car turned into a bill of almost 8,000 AUD for a 7-day rental. They charged 295 AUD per day for “immobilisation” while repairing a minor mark (which took 12 days) — even though the rental rate was only 14.23 AUD/day. That’s 20× more for a car not being used than for a car being driven.

The car already had multiple unrepaired dents when I picked it up, so why did a minor scratch become such an inflated, weeks-long repair project?

No support, no empathy, just outrageous charges. It feels like a business model designed to profit from accidents, not help customers.

Do yourself a favour: stay away from Simba.

26 de octubre de 2025
Opinión espontánea

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