SCAM-LIKE EXPERIENCE
SCAM-LIKE EXPERIENCE — THEY TOOK MY MONEY AND THEN DEMANDED MORE MONEY TO CONTACT SUPPORT
Absolutely unacceptable experience with SimSMS.
I deposited 20.03 USDT (TRC-20) to the address provided by their website. The transaction was successfully completed on the blockchain, but the money was NOT credited to my account.
When I tried to contact support, I was shocked to discover that they require another deposit just to open the live chat.
So you take a customer's money, fail to credit it, and then demand additional money before allowing the customer to ask about the missing payment? This is completely unacceptable.
I have proof of payment, including the blockchain transaction ID:
TXID:
d144a62d869f0d4be4c00fc81e1ea09106aae173a5aa83f516e73f9c0828f2bf
If this is a legitimate business, you should be able to verify the transaction and either credit my balance or return the funds. Instead, your system blocks access to support and requires customers to pay again. This is extremely suspicious and completely untrustworthy.
I WILL NOT SEND ANOTHER CENT.
I strongly advise other users to be extremely careful with SimSMS until they explain this situation and fix their deposit and support system. A company handling customer funds should never make it impossible for a customer to get help regarding a missing payment.
SimSMS, you should be ashamed of this payment and support system. This is a terrible way to treat your customers.



