Very personable service by staff member Noki. I wanted a pair of exclusive Adidas design, and as it was not available, he offered alternative options on the spot and was very helpful.
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Consulta las opiniones de los clientes
Went to return an online order. Guy on the door was super smiley and friendly - guy on the till however... You'd think I'd brought in a dead cat. It was just a t-shirt that was too big. Two differe... Ver más
La empresa ha respondido
Well stocked and even though the store didn’t have the specific pair of trainers I wanted, Ethan was super helpful in figuring out my exact sizing and helping me order the pair to be delivered. Loca... Ver más
La empresa ha respondido
Except for the fact that I had to contact customer service about updates concerning item I collected it from the shop today. Very easy to collect once I I had confirmation that it was ready to pick up... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre size? - Liverpool
Escrito por la empresa
Shop New In Shop Mens Shop Womens Shop By Brand Shop Sale
About size?
Back in 2000, our goal was to provide niche footwear and brands to thriving subcultural spots in the UK – London, Manchester & Brighton.
Today, we’re global with more than 25 stores across the UK, Europe and over the Atlantic. It doesn’t just stop here though, size? is where art, music, sport and fashion collide, we curate the latest footwear collections from iconic brands like adidas, ASICS, HOKA, Salomon and many more.
As a brand, we constantly have a finger on the pulse of culture and curate the latest footwear collections, size? exclusives and sought-after collaborations while running projects and events all year round. On top of this, size? access is a free membership that allows you to unlock a number of benefits on our size? launches app, including equal chances of winning draws, early access to exclusive releases and events, birthday perks and much more.
Download size?launches Contact us via Customer CareInformación de contacto
15 Peter's Lane, L1 3DE, Liverpool, Reino Unido
- 0151 305 3616
4,7
Excelente
103 opiniones
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Excellent Keen shoes and excellent…
Excellent Keen shoes and excellent service! I really felt looked after!
22 de septiembre de 2026
Opinión espontánea
Respuesta de size? - Liverpool
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence and hope you choose to shop with us again in the near future.
Kind regards,
size? Customer Care Team
Very personable service by staff member…
Very personable service by staff member Noki. I wanted a pair of exclusive Adidas design, and as it was not available, he offered alternative options on the spot and was very helpful.
6 de septiembre de 2026
Respuesta de size? - Liverpool
Hi,
Thanks for ticking 5 stars.
It's a real team effort to make sure everyone gets the right level of service, and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
size? Customer Care Team
Brilliant customer service and support…
Brilliant customer service and support .and great items
9 de septiembre de 2026
Respuesta de size? - Liverpool
Thanks so much for the 5 star review.
We appreciate your comments and for taking the time to review us here.
Best wishes,
size? Customer Care Team
Great service
Ordered online and did click and collect, in store, great service would use again.
8 de septiembre de 2026
Respuesta de size? - Liverpool
Hi,
Thanks for taking the time to leave us a 4 star review, we appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
size? Customer Care Team
Lovey shopping experience
Lovey shopping experience, very helpful staff. Lucy in particular helped me find my new pair of shoes and gave useful advice about sizing. Would highly recommend the Liverpool store.
5 de septiembre de 2026
Opinión espontánea
Respuesta de size? - Liverpool
Thanks for the 5 stars, we appreciate your comments about your experience.
As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
size? Customer Care Team
Great Experience
Lucy was lovely, made deciding what to get so easy and stress-free!
4 de septiembre de 2026
Opinión espontánea
Respuesta de size? - Liverpool
Thanks for the 5 stars, we appreciate your comments about your experience.
As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
size? Customer Care Team
Respuesta de size? - Liverpool
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
size? Customer Care Team
The guy who served me Armaan, was a great guy
The guy who served me was a great guy! With a beautiful attitude and service!
2 de septiembre de 2026
Opinión espontánea
Respuesta de size? - Liverpool
Hello,
We're always trying to better the service that we offer, so it's great to see that you gave us top marks.
If there's anything else we can help with please do get in touch.
Thanks again for the review,
size? Customer Care Team
Size ? Liverpool 1
Size ? Liverpool 1 stocks some great trainers . The staff member was really helpful got me my trainers and took me to the till and served me and they also honoured 20%!Blue Light discount so I couldn’t be happier. Thank you keep doing what you do so well .
31 de agosto de 2026
Opinión espontánea
Respuesta de size? - Liverpool
Hi,
Thanks for ticking 5 stars.
It's a real team effort to make sure everyone gets the right level of service, and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
size? Customer Care Team
Armaan was excellent- really made the…
Armaan was excellent- really made the whole buying process a joy
Good selection as well
31 de agosto de 2026
Opinión espontánea
Respuesta de size? - Liverpool
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence and hope you choose to shop with us again in the near future.
Kind regards,
size? Customer Care Team
Alex was very helpful and pleasant
Alex was very helpful and pleasant
29 de agosto de 2026
Opinión espontánea
Respuesta de size? - Liverpool
Hi,
Thanks for ticking 5 stars.
It's a real team effort to make sure everyone gets the right level of service, and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
size? Customer Care Team
Well stocked and great staff
Well stocked and even though the store didn’t have the specific pair of trainers I wanted, Ethan was super helpful in figuring out my exact sizing and helping me order the pair to be delivered. Location is very central too, so close to everything you need.
Update: Received the pair of shoes (very quick delivery via DPD) and the size is perfect, so again shoutout to Ethan for helping me figure them out.
23 de agosto de 2026
Opinión espontánea
Respuesta de size? - Liverpool
Hi,
Thanks for ticking 5 stars.
It's a real team effort to make sure everyone gets the right level of service, and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
size? Customer Care Team
Great service
Service was great from Emma very helpful, very happy with my two purchases
23 de agosto de 2026
Opinión espontánea
Respuesta de size? - Liverpool
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
size? Customer Care Team
Cissy was very lovely and helpful:))
Cissy was very lovely and helpful:))
18 de agosto de 2026
Opinión espontánea
Respuesta de size? - Liverpool
Hi,
Thanks for ticking 5 stars.
It's a real team effort to make sure everyone gets the right level of service, and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
size? Customer Care Team
Had a really good experience in store…
Had a really good experience in store today was served by the lovely Emma
17 de agosto de 2026
Opinión espontánea
Respuesta de size? - Liverpool
Thanks for the 5 stars, we appreciate your comments about your experience.
As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
size? Customer Care Team
Shoutout Sonny for helping me out…
Shoutout Sonny for helping me out today! Love my new shoes
15 de agosto de 2026
Opinión espontánea
Respuesta de size? - Liverpool
Hi,
Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch.
Kind regards,
size? Customer Care Team
Store Manager Alex was very welcoming…
Store Manager Alex was very welcoming and helpful. We love Alex🫶
15 de agosto de 2026
Opinión espontánea
Respuesta de size? - Liverpool
Hi,
Thanks for ticking 5 stars.
It's a real team effort to make sure everyone gets the right level of service, and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
size? Customer Care Team
Went to return an online order
Went to return an online order. Guy on the door was super smiley and friendly - guy on the till however... You'd think I'd brought in a dead cat. It was just a t-shirt that was too big. Two different people in the same store but one left me feeling a little deflated. Thankfully the smiley guy also gave a friendly goodbye.
Contrast with going to M&S around the corner and the staff couldn't have been more helpful and friendly!
12 de agosto de 2026
Respuesta de size? - Liverpool
Dear Richard,
My name is Sarah from size? Trust Pilot Team.
I hope this message finds you well. I apologise for any inconvenience you may have experienced, and I wanted to reach out to ensure we address your enquiry properly.
We have sent you an email regarding your recent contact with us, and I would kindly ask you to check your inbox, including your junk and spam folders, as sometimes our correspondence can be filtered there depending on your email provider settings.
If you're unable to locate our email or if you have any immediate concerns that need addressing, please don't hesitate to contact us via the website webform.
Kind regards,
Sarah,
size? UK Trust Pilot Team.
one of the most disrespectful interactions I have ever encountered with a very Incompetent manager
I have bought two shoes online and chose to pickup them from store after collection i took them home and managed to try them two days afterwards.
After trying them i felt i needed the bigger size, so i went to the branch and had my worst retail encounters ever,
A manager who is incompetent enough to call her customers mate, she stated that one of the two shoes have been used because the sole was a bit stained more funnily the other shoes that she brought for to be replaced had the same exact bottom condition, I tried very respectfully to state that her logic doesn’t make sense because she literally refused to swap a shoes with the same condition. i have tried multiple times to explain that i didn’t use but only tried them one, it felt like speaking to a wall so I left with thoughts in mind that I will try to resolve it through customer service.
Because It was a sunday i didn’t manage to reach any one, so I went back to the store, first thing she gave me the most unpleasant look “not you again” with the first sentence “mate im not gonna return them for you” again the “mate” used, when in our first encounter told her not to refer me as a Mate, and to be more professional as a manager, I went on asking not to be called mate from staff member who i don’t know,
I tried to claim my point that I didn’t use them and it the case that i have received them like that and stated that i have all the right if the item was faulty that i can return them within 5 days, as stated in the receipt,
she went on saying the most rude stuff as “you are wasting your time”, “we close in 5 minutes if you don’t leave i will have to call security”, with she being rude instead of solving, another staff member decided to jump in to the conversation stating that it’s the store policy to refuse a return,
and another member decided to jump because i told the manager that she is a doing a miserable job; stating that there is no need to be rude?
what’s is rude in a customer giving a customer feedback to a manager?
Honestly in a shock of how she ended up as a manager and definitely the last time buying anything from the brand.
Also she was laughing while I am speaking to other staff members neglecting the issue im facing is a very concerning behavior from a manager.
The incident happened in Liverpool one branch and I didn’t mention the manager name for her own privacy as a sign of respect after being disrespected by her and her staff members.
9 de agosto de 2026
Opinión espontánea
Respuesta de size? - Liverpool
Hey Youssef,
That's absolutely not the level of service we expect to provide, and I completely understand your frustration.
We've raised your feedback with the relevant team so they can address what happened during your visits. The way you were spoken to and treated simply isn't acceptable, and we genuinely appreciate you taking the time to let us know.
Regarding your shoes, since you purchased them online, we can help you directly through Customer Care. If you still have the items, please get in touch with us by phone or through our web form, and we'll look into this for you.
Thanks,
Jimmy,
size? Customer Care.
Ronan
Staff member Ronan was an exceptional help. Friendly, knowledgeable and made the whole shopping experience an absolute delight. If it wasn’t for him I wouldn’t have bought the shoes that I love so much!! Thanks Ronan. Super star
4 de agosto de 2026
Opinión espontánea
Respuesta de size? - Liverpool
Thanks for the 5 stars, we appreciate your comments about your experience.
As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
size? Customer Care Team
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