Skechers Opiniones 

after £400 of misorders and wronge sizes sent out i finally got a pair that fit.
However, have only used them for 3 days and there is i horrible amount of wear around the grips o the souls and around the top shoe lace loop. Looks like iv had them6 plus months already. is also the 3nd pair i had to order as sketchers sizes are not accurate. Honestly want my money back. tryed to leave a review on thier website and it would not let me, claiming add blocker bs.
Avoid this company, they are not they same company that was 5 years ago. I wish i could post a pic of how bad these shoes look after 3 days use. they look over 6 months old

Just visited Skechers, Westfield, Stratford. I needed trainers for my granddaughters age 7 & 4. Ebony served us with patience and competence. Each chid needed to try different sizes each to get the best fit, plus changing their minds to chose different type when correct size was not available. Ebony was helpful and attentive throughout, even telling me how to change batteries. Thank you Ebony for turning shopping for children into a pleasurable experience. 10/10*

After trying on the shoe for a day in my house I found them to be very uncomfortable. My usual size was bigger on this product so I returned it via UPS which was the free option. I was told at the drop off point that they didn’t give receipts of posting, which seemed odd to me. Anyway, 14 days later and no refund and no response from customer service. Emailed not responded to and I was on hold for 25 minutes on the phone at 0-800-368-8262 so gave up.

Three orders, three UPS delivery disasters – awful experience

I genuinely like Skechers products, but my experience ordering directly from Skechers UK has been terrible because of UPS.

I have now placed THREE separate orders and had problems every single time.

Order 1: UPS marked my parcel as delivered in a “blue bin”. I checked and the parcel was nowhere to be found. It had to be reported as missing.

Order 2: To avoid the same problem, I specifically selected a UPS Access Point for collection. UPS emailed me saying the parcel was ready. I travelled to the shop, only to be told they were NOT a UPS Access Point and had never accepted UPS parcels.

The tracking then showed an address problem. I redirected the parcel to another Access Point, but after days of confusing warehouse scans and collection emails, the parcel was eventually returned to Skechers. I waited around 10 days, spent time contacting UPS and had to wait for a refund before ordering again.

Skechers apologised and offered me a 35% discount to reorder, which I appreciated.

Order 3: I gave Skechers another chance and deliberately chose a DIFFERENT UPS Access Point.

Today UPS emailed me confirming my parcel was ready for collection. I travelled there, and the parcel was actually there – but the shop refused to give it to me because their UPS scanning device wasn't working. I was told to go away and come back tomorrow.

So after THREE Skechers orders:

1. Parcel lost after supposedly being left in a blue bin.
2. Parcel sent to an Access Point that wasn't actually a UPS Access Point and eventually returned.
3. Parcel finally reaches another Access Point, but I still can't collect it because the UPS equipment isn't working.

How many journeys, phone calls, emails and reorders should a customer have to make just to buy a pair of shoes?

Skechers really needs to reconsider the customer experience being provided by its delivery partner. I like the products, and Skechers customer service eventually helped with the second order, but the overall delivery experience has been absolutely horrible.

Three orders. Three UPS problems. I still don't have the shoes.

I Went to the colchester store Dora served me she was vary helpfull as I am vegan she put her self out finding the right trainers for me lovely lady thank you.

I have sprained my ankle so many times with the Snoop dog as it has excessive roll and sublaxation. Meaning the roll of your foot. Today this happened again and I fell over leading to a 8 hour wait in Casulaty. I have never had any other company do this! I would never recommend these to anyone. I have severe ligament damage no. The medics had to cut the right shoe off as the leg had swollen up so much. They were a pain literally as the stupid imitation laces keep hindering you too! Never again. I will stick to other brands, and they are not cheap either!

I dont belive company like skechers has rubbish delivery system with ups
This is second time past 3 months and no more to buy anything from skechers online anymore
They work with ups they absolutely useless
Also dont bother to ring up customer service no one answers
Don't do shop with skechers online

Bought a pair of mens slippers from an on line retailer. Appreciate my contract was with them. But wrote to Sketchers customer service as I had a fault with the product namely the fur lining was coming away on my feet, so much so I looked like a yeti every night, I got a curt reply saying contact the retailer for a refund as it was nothing to do with them? I wanted to know if it was a problem with their product or just the pair I had. I know the retailer Amazon would replace without question.

I registered on this site specifically to take advantage of the advertised "20% off your first order" discount, only to discover at checkout that the shoes I wanted were excluded.
​There was no mention of product exclusions on the sign-up banner or the product page itself. Burying critical promotional restrictions inside the terms and conditions page is misleading and wastes customers' time. If an offer doesn't apply to core items, that should be stated clearly upfront—not hidden away. I hope the company updates its marketing to be transparent with prospective buyers.

I ordered a pair of trainers and they sent the wrong size so I had to take the to a drop of point for return and my money back . I re ordered the same pair and again they sent the wrong size but I refused to accept them from UPS as the size was on the outside packaging.The customer service number is a complete waste of time 45 minutes and no answer. Web chat said they couldn't send me the right size to replace the ones I refused as they don't do that. I was told to re order after my refund was processed.

Skechers Go Walk Slip-ins? More like “Go Break.” ⭐☆☆☆☆
Comfortable? Yes. Durable? Absolutely not.
I paid £49 for a pair of Skechers Go Walk Slip-ins because I expected a trusted brand to deliver shoes that would last. Instead, just over six months later, they were already falling apart.
The irony is that the shoes are genuinely comfortable. Unfortunately, comfort doesn’t matter when the product can’t survive normal everyday use.
Maybe Skechers should rename them “Go Break” because that’s exactly what mine did.
For nearly £50, I expected quality, reliability and durability—not a pair of shoes with such a short lifespan. This has completely changed my opinion of the brand.
If you’re thinking about buying these, ask yourself whether you’re happy paying £49 for shoes that may not last much longer than six months. Based on my experience, I wouldn’t buy them again, and I can’t recommend them.
Comfort gets 5 stars. Durability gets 0.

Appalling Customer Service – Unprofessional Branch Manager
I visited the Uxbridge store today and was shocked by the incredibly poor customer service, from the branch manager.
I selected a pair of sandals, then the branch manager told the staff helping me to take a break. The Manager without a word walked to the counter with my selected sandals in a box. At the counter when I was about to pay, I was told if I wanted a bag, I had to pay 50pence for it. I expressed surprise and the Manager said that everywhere customers had to pay for carrier bags and that I WOULD NOT GET A BAG BUYING A CAR.

Firstly all potential customers do note that you now have to pay 50pence for a bag for your shoes.

Secondly instead of being helpful the Uxbridge Branch Manager was dismissive, rude, and showed zero professionalism.

A manager should set a good example for the staff, but his attitude completely ruined my shopping experience. I am incredibly disappointed with how I was treated at this branch. Skechers corporate needs to retrain the management team at Uxbridge immediately.

Terrible communication. In fact no communication no response to emails. I returned goods and received no acknowledgement of my return. Just says return in progress in my account. Dreadful customer service. Not possible to speak to a human. They say you can chat but there is no way to chat

I don't go in the shops because the music is too loud. Ordering online is easy but getting the shoes delivered is another matter. Why do Skechers use UPS? I changed my delivery on the UPS website to a local shop, and had acknowledgement of the change. Now the delivery has been delivered to a shop much further away, and it is two days late. Rubbish.

Had to return two pairs of shoes which came separately. I needed two labels not one. Had to contact customer services & that part was ok. However i have not received a refund after a month. The phone number has now changed and noone answers. I held for 1 hour last week, 1 hour yesterday & am holding again now. I sent an email chasing my refund and got a reply that it takes 10 days to have someone look at it. Will never order from them again.

Trying to return an online order. The return label format will not open, therefore unable to print it.
Email sent a week ago to Customer Services, still no response.
Phoned three times, confusing options to choose from. Left on hold, everytime.
For such a huge retailer, their return procedure is not fit for purpose.
I won't be spending my money on their products, anymore.
Shame.....
A couple of hours on from posting this feedback, I received an email with a printable returns label....

At my whits end with them. First pair upper came away from sole after 9 months but otherwise look like new. Second pair slip ons back was wearing through within a few weeks and then back of my ankles began hurting when I wore them. 3rd pair were looser. Put them away for my holiday. Then realised they are too big, grips inserted, still too big. My husband is a size bigger than me and he can even slip them on with ease. Can't trust them anymore very disappointed.

I visited the Skechers store in Plymouth today to have both of my children’s feet measured, as we have done on two previous occasions.

On arrival, the staff member measured my 3-year-old and 2-year-old and told us they had both gone down a shoe size since our last visit. As this didn’t seem right, I questioned the measurements several times because children typically don’t shrink in shoe size.

Only after I continued to question it did another member of staff realise that the measurements had been taken incorrectly. The first staff member had deducted a size because she was looking at the American sizing, and was told by her colleague that she should not have done that. It turned out that both children were actually the same sizes as they had been on our previous visit.

I found this quite concerning. Accurate shoe fitting for young children is important, and it has left me with very little confidence in the service we received or in returning to the store in future. It’s disappointing because we’ve visited your Plymouth store several times before and have always chosen Skechers for our children’s shoes.

To add to the disappointment, we were also refused one of the free children’s packs because we had used a student discount. Given that the incorrect measurements were due to staff error, I felt that offering the pack as a goodwill gesture would have been an appropriate way to acknowledge the inconvenience.

Unfortunately, this experience has meant we’ve decided not to return to the Plymouth store and will be purchasing our children’s shoes elsewhere. I wanted to make you aware of what happened, as I hope further training can be provided to prevent other families experiencing the same issue.

Absolutely appalling customer service.
I ordered a pair of trainers from Skechers and the experience has been nothing short of frustrating. The UPS driver came to my house but didn’t even attempt to open my unlocked porch door to leave the parcel. My Ring doorbell footage clearly shows the driver walking away with my package.
I then received a notification saying my parcel had been delivered, which is simply untrue. Shortly afterwards, I received a text saying it had been taken to a collection shop. I went there, only to be told they didn’t have it.
To make matters worse, I’ve tried calling Skechers numerous times, but the phone just rings with no answer. I’ve also emailed and have received no response whatsoever.
Skechers have taken my money, but I have neither my trainers nor any meaningful customer support. As things stand, I feel completely let down. I expect much better from a well-known company and hope they investigate this urgently and either locate my order or provide a full refund.

I attended the Buchanan street Glasgow branch with my husband to look for a pair of trainers for him. He selected a pair and as there was a special offer to get 30 percent off second pair, I decided to have a look for myself.

I can’t praise the assistant enough. She located all the wide fit styles for me and brought them over to try on. She was very chatty and friendly and nothing too much trouble. We ended up not getting a second pair meantime but I’d certainly look there again

It’s not often nowadays you get such lovely service. I would certainly go back again