Terrible Customer Service and Failure to Honor Promotions
I placed a major order during their Labor Day 20% cashback promotion, but their system only credited the default 5%. Getting it fixed required chasing support for weeks, only to deal with their clunky website and split the difference into multiple codes that wouldn't stack at checkout. Extremely frustrating and poorly managed. There are plenty of authorized, professional skincare retailers out there—I will not be ordering from SkinCrew again








