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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My therapist is Dee, I find her professional. I'm comfortable and relaxed with her. Good job. Looking forward to the rest of my course.

Valorada con 5 estrellas sobre 5

Excellent choice of products from niche, cult beauty brands, with great explanations for somebody like myself who is often overwhelmed by beauty sites. The clear and concise bios helped me pick a... Ver más

Valorada con 5 estrellas sobre 5

Great site! It's the first time I've used it and can say everything went very smoothly. Great selection of products and excellent discount codes/loyalty scheme for first time shoppers meaning I got th... Ver más

Valorada con 5 estrellas sobre 5

I didn't expect such high quality service during the coronavirus outbreak. I bought a Cosrx cleanser which is £9.5, some other famous website sells it for £17, ridiculous mark up. I received the clean... Ver más

Información sobre la empresa

  1. Proveedor de productos de belleza

Información proporcionada por diversas fuentes externas

The destination for the latest indie & cult skincare brands from around the world.

Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

146 opiniones

5 estrellas
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1 estrella

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Valorada con 5 estrellas sobre 5

Great Service

Great service and brilliant products - order some Mad Hippie Vit A and C facial products that are amazing. Arrived in good time, well package and have been fantastic. Would highly recommend it and Skinspace

10 de mayo de 2021
Valorada con 1 estrellas sobre 5

AVOID!!!

I have to agree with “Hannah” who wrote a review last year about her awful customer service received from this dreadful company. Funnily enough, from an allergic reaction I also had from a product.

I second Hannah’s review,
“Awful customer service. Patronising, dismissive and giving unhelpful advice to carry on using a product that I had a reaction to just because they don’t accept returns”

This is the same attitude and experience I received from STELLA, the so called “customer service representative” who firstly shoved the ingredient list in an email and advised I saw a dermatologist regarding my reaction. She then went on to say:

“I do understand your frustration but I guess the way I look at it is, would a supermarket give me my money back if I bought a cake that contained nuts, and I had a reaction if I had a nut allergy. In this case, I think the shop would say the cake was as described, and different customers 'react' in different ways to it?”

Sorry but I find this so damn right rude!! I’ve never been spoken to like this before from a customer service department and I will be taking this further. Disgusting.

8 de mayo de 2021
Opinión espontánea
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Respuesta de Skinspace

Having reviewed our customer service representative's response to this customer, I do not agree that the tone was rude, and she was correct in her enforcement of our company policy.

Our terms and conditions (which are typical in the cosmetics retail industry) clearly state that we are unable to issue refunds unless the product is unused or faulty. If a customer experiences an allergic reaction to something in the product's ingredients – which are clearly listed on the product's information page – this is beyond our control as a retailer.

Our representative's example of a supermarket not being liable for a customer having an allergic to reaction to food purchased from its store was a helpful way of illustrating the logic behind our policy.

Furthermore, our representative's suggestion that the customer seek professional dermatological advice was both responsible and appropriate.

Valorada con 5 estrellas sobre 5

Quick and easy

Didn’t know this website before so felt like I’d take a gamble and order a couple of skincare products. Turns out it all went great and the parcel came in a few days later, well packaged and love the niche products !

9 de abril de 2021

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