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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Very bad experience really unexpected from skybag. Bcz I bought a skybag backpack from v mart esplande branch. He was told to me it's a waterproof or water resistant bag but he was lying. I think they... Ver más

Valorada con 5 estrellas sobre 5

We used Skybags to ship my sons personal belongings to Ho Chi Minh. Vicky could not have been more helpful and efficient, patiently answering lots of questions and accommodating our changes in pick up... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A fantastic service! We recently moved from the UK to China and used Skybags to transport our personal goods. The service was fantastic in every respect. Vicky and Scott were on hand to answer coun... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

This is a scam! Shipped 3 luggages with them between UK and France. The main reason was to avoid having to fill the custom paperwork myself. It turns out they booked DHL (could have done it myself for... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de entrega
  2. Servicio de envíos

Escrito por la empresa

SkyBags provide a bespoke service for shipping your personal effects overseas. Whether you are a student, professional, family or expatriate we have a service to suit you. We treat every customer as an individual to ensure the price and services are right for you. With years of experience the newly branded, SkyBags offer excellent rates to most international destinations across the globe including the Middle East, Asia, Africa and Australasia. We specialise in Door to Airport services and in certain locations offer Door to Door delivery. Our customer service team are available Monday to Friday on info@skybags.delivery and 24/7 on 07718 582300. We are always happy to help.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

31 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,4

Todas las opiniones

(31)

1 opinión en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Excellent and affordable service

Excellent service and affordable! Shipped 6 boxes and 1 luggage from UK to US without a hitch in the process. Boxes were delivered in time, I stored my items in the UK for couple of weeks and they arrived at destination within the time-line expected.
Thanks you so much for the service.

21 de julio de 2020
Opinión espontánea
Logotipo de SkyBags

Respuesta de SkyBags

Hi,
Thank you for reviewing SkyBags. Our customer service and operations team are working hard to ensure all customers are receiving the best possible service.

Valorada con 5 estrellas sobre 5

Excellent service, affordable and easy!

We moved from the UK to Canada and had 6 valuable packages sent with Skybags, couldn't be more pleased with the service! So much cheaper than other providers or taking the bags with us on the plane. I had a lot of questions throughout the process and the customer service agent replied quickly and thoroughly. Everything went smoothly and to plan with accurate estimated delivery times, so much so that our bags ended up being on the same flight home as us! Very pleased and would definitely use again

16 de diciembre de 2019
Opinión espontánea
Logotipo de SkyBags

Respuesta de SkyBags

Hi Alana,

Thank you for taking the time to review SkyBags. We aim to make the process as simple, fast and affordable as possible for all our customers. Our customer service department will work with you to answer any questions you may and would be delighted if you use us again in the future.

Thank you,
SkyBags

Valorada con 5 estrellas sobre 5

Easy and great service!

Such an easy and great service to use. Had our bags sent from the UK to NZ, picked up from the door and sent so quickly. Would recommend!

15 de octubre de 2019
Opinión espontánea
Logotipo de SkyBags

Respuesta de SkyBags

Hi Ellyse,

Thank you for reviewing SkyBags. We want to make the moving process as stress-free as possible and are always happy to hear from our customers.

Enjoy New Zealand!
SkyBags

Valorada con 4 estrellas sobre 5

Generally not bad

Generally not bad. However, only gave 4 stars as the initial delivery of the empty boxes and labels took a full week to arrive and therefore we had to push out the initial collection date. Also, the collection of the packed boxes was arranged for a morning, but there were not collected until 17:50 on that day so a family member had to be at the house all day. In addition to the written packing list, they needed an electronic copy too (for the airline) which they only asked for after the boxes had been collected - would have good to know this up front.
Having said these things, I was impressed at how fast skybags were to respond to my emails - usually within an hour.

8 de octubre de 2019
Opinión espontánea
Logotipo de SkyBags

Respuesta de SkyBags

Hi Mark,

Thank you for taking the time to review the service you received. We apologise for the delay in the delivery of your box and in turn your collection. We do hope that any issues which occurred were dealt with efficient and adequately.

Thank you.
SkyBags

Valorada con 5 estrellas sobre 5

Spend time with Communication with…

Spend time with Communication with customer

29 de agosto de 2019
Opinión espontánea
Logotipo de SkyBags

Respuesta de SkyBags

Hi Khalfan,

Our customer service team works hard to ensure all our customers are receiving the best possible service. We want our customers to feel comfortable with the process and encourage asking any questions you have.

Valorada con 4 estrellas sobre 5

Skybags Success

Booking online wasn’t completely straightforward but telephone help was prompt and efficient.
Collection van arrived in good time but option of morning or afternoon would have been helpful as prospect of waiting in for 8 hours is difficult.
Tracking for recipient worked well and consignment was delivered when expected.
Price was very reasonable.

29 de agosto de 2019
Opinión espontánea
Logotipo de SkyBags

Respuesta de SkyBags

Hello,

Sorry to hear you found the booking process confusing, please send us an email and we will take your opinion on board and try to come to a solution.
We are, however, happy to hear you received a good service throughout and hope you use us again!

Valorada con 1 estrellas sobre 5

Bad smells after arrival

I had a bad experience and I reach out and they asked me but never cared. My clothe came smelling real bad and I had to dispose it after trying everything to remove smells. Not sure what happened but it never smelled like it did when it arrived. At the end of the day I paid for a service to end up disposing what I sent.

24 de agosto de 2019
Opinión espontánea
Logotipo de SkyBags

Respuesta de SkyBags

Hi Patricia,

We appreciate you are disappointed with the condition your suitcase arrived at the destination. As we are forwarder we cannot control what other cargo are on the plane. As per our emails, we have raised this with the airline.

Again, we apologise for the inconvenience.

Thank you,
SkyBags

Valorada con 5 estrellas sobre 5

Fantastic, 1000% would recommend and use again.

I used SkyBags This year to move overseas from my place at University back to my family home (UK to Saudi Arabia). And I don't have a single complaint or piece of criticism. Vicky was very patient with my constant questions and explained everything very well. They even helped repack some things that reached their warehouse with insufficient packaging. Thank you so much for everything!!

23 de agosto de 2019
Opinión espontánea
Logotipo de SkyBags

Respuesta de SkyBags

Hi Malak,

Thank you for reviewing our services, it is greatly appreciated. We understand that moving home can be stressful and we are always happy to help and make the situation easier.

Thank you,
SkyBags

Valorada con 5 estrellas sobre 5

Personal belongings to Vietnam

We used Skybags to ship my sons personal belongings to Ho Chi Minh. Vicky could not have been more helpful and efficient, patiently answering lots of questions and accommodating our changes in pick up date. The quote they gave and the final invoice once they received our boxes were very close indeed. The tracking system worked well. I don’t hesitate to recommend them.

19 de agosto de 2019
Opinión espontánea
Logotipo de SkyBags

Respuesta de SkyBags

Hi Paul,

We appreciate you taking the time to review SkyBags. Our team are always happy to help and answer all your questions. We want to make the process as straight forward and stress-free as possible.

Thank you,
SkyBags

Valorada con 5 estrellas sobre 5

A fantastic service

A fantastic service! We recently moved from the UK to China and used Skybags to transport our personal goods. The service was fantastic in every respect. Vicky and Scott were on hand to answer countless questions before our goods were shipped and on the other side also.
Their service made our big move a little easier and less stressful.
Superb customer service, always on the end of the phone or email.
Thank you Skybags!

5 de agosto de 2019
Opinión espontánea
Logotipo de SkyBags

Respuesta de SkyBags

Hi Michelle,

Thank you for reviewing SkyBags. We want all our customers to receive stress-free, reliable services. We are always here to help!

SkyBags

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