Sleep Club | DeepSleep Opiniones 

34
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

The Super King DeepSleep Doona is perfect for a subtropical climate, and the doona itself deserves five stars. My only criticism is the cover: it barely reaches down the sides of my deep king mattre... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Easy to order, prompt delivery & great customer service. If it’s not to your liking don’t hesitate to contact them to discuss. I received prompt response & I’m very happy with my results. I am waiting... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

I received my order of 2xKing & 1xSuperking duvets today. I took advantage of the 3 duvets package/price saving AUD $99.00. I have 2xQueen beds & 1x King bed I always upsize for covers/doonas as I... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The customer service was great. I was a bit impatient waiting so made a comment on that. Received reply explaining where it was and when I should expect it. It arrived soon after. I love these quilts... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa de cama

Escrito por la empresa

Sleep Club makes bedding simpler. Our signature product, the DeepSleep Coverless Doona, combines doona and cover in one piece, so you never have to wrestle a doona cover again. We started Sleep Club because changing a doona cover is one of the most annoying chores in any household. Classic bedding means stuffing, shaking and buttoning, and the doona inside often goes months without a proper wash. With the DeepSleep, the whole thing goes straight into your home washing machine. It is machine washable at 40°C, tumble-dryer friendly and air-dries in around two hours, so fresh bedding is ready the same day. The DeepSleep is made from soft polyester microfibre with ThermoBalance fibres that help regulate temperature, making it comfortable across the seasons. The fabric is certified to OEKO-TEX STANDARD 100, tested for harmful substances. What you can expect from us: - Six sizes, from Single to Super King - Eleven colours to suit any bedroom - Free shipping on all orders - A 40-night trial, so you can sleep on it before you decide - Friendly support via info@sleepclub-au.com Our customers range from busy families who want less laundry hassle to parents and grandparents who simply want bedding that is easy to look after. Whoever you are, our goal stays the same: less effort, cleaner bedding and better sleep. We read every review on Trustpilot and use your feedback to keep improving our products and service. Thanks for sleeping with Sleep Club.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

34 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(34)

28 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

The Duna is every thing that the…

The Duna is every thing that the company says, It keeps you warm without feeling the Duna heavy on your shoulder. it is light and comfortable. It washes very well and keeps it's shape. The only thing I find is that during the night my husband's and my feet get exposed while we sleep and it gathers up at the top. I was hoping to get rid of the top sheet just as the company said, " you will need a top sheet" but I like my feet covered during the night.

3 de noviembre de 2026
Opinión espontánea
Valorada con 4 estrellas sobre 5

Brilliant doona though would love a…

Brilliant doona though would love a better choice in fabrics - ideally an embossed white fabric!

9 de noviembre de 2026
Opinión espontánea
Logotipo de Sleep Club | DeepSleep

Respuesta de Sleep Club | DeepSleep

Hi Lee-anne,

So glad the DeepSleep is still a hit – and thank you for keeping the embossed white idea on our radar! It's definitely been heard, and it's on the list our product team is looking at for future designs. Customer ideas like yours really do shape what we make next, so please keep them coming. We'll be sure to share any news on new fabrics as soon as we can!

Warm regards,
Emma
Customer Care · Sleep Club AU

Valorada con 5 estrellas sobre 5

I purchased 1 ,wasn't real happy with…

I purchased 1 ,wasn't real happy with it. Sleep club got in touch with me and they are a fantastic business to deal with.

8 de noviembre de 2026
Opinión espontánea
Logotipo de Sleep Club | DeepSleep

Respuesta de Sleep Club | DeepSleep

Hi Annette,

Thank you for coming back and sharing this – it really means a lot! When something isn't quite right, we'd always rather hear about it and work it out together, so we're really glad we found a solution that suits you. Thank you for giving us the chance to make it right, and we hope you're sleeping warm and cosy now!

Warm regards,
Emma
Customer Care · Sleep Club AU

Valorada con 5 estrellas sobre 5

Delivery in good time frame.

Delivery in good time frame.
The product meets are expectations.

27 de octubre de 2026
Opinión espontánea
Logotipo de Sleep Club | DeepSleep

Respuesta de Sleep Club | DeepSleep

Hi Grahame,

Good to hear everything arrived on time and the DeepSleep is living up to expectations – that's exactly what we're aiming for! We hope it keeps you comfortable through the warmer months ahead, and makes wash day a breeze too. Thanks so much for taking a moment to share your experience, and enjoy many restful nights!

Warm regards,
Emma
Customer Care · Sleep Club AU

Valorada con 5 estrellas sobre 5

Absolutely love love love my 3 super…

Absolutely love love love my 3 super king covers. Great quality and easy to care for
5 stars all round including their customer service

2 de noviembre de 2026
Opinión espontánea
Logotipo de Sleep Club | DeepSleep

Respuesta de Sleep Club | DeepSleep

Hi Cathy,

Three Super Kings and "love love love" – that made our day! We're so glad you're happy with the quality and how easy they are to look after. Thank you for the kind words about our team as well; it's always a pleasure to help. Enjoy all three, and here's to many cosy, easy nights ahead!

Warm regards,
Emma
Customer Care · Sleep Club AU

Valorada con 5 estrellas sobre 5

Love it

Love it, was a bit sceptical when I unwrapped it as it was so thin and light but it kept me warm without the bulk.

9 de noviembre de 2026
Opinión espontánea
Logotipo de Sleep Club | DeepSleep

Respuesta de Sleep Club | DeepSleep

Hi there,

You're definitely not the first to raise an eyebrow when it comes out of the bag – and we love hearing it won you over! The ThermoBalance fill is designed to keep you warm without the weight and bulk of a traditional doona. Thanks so much for sharing your honest first impression, and we hope it keeps you cosy for many nights to come!

Warm regards,
Emma
Customer Care · Sleep Club AU

Valorada con 5 estrellas sobre 5

The customer service was great

The customer service was great. I was a bit impatient waiting so made a comment on that. Received reply explaining where it was and when I should expect it. It arrived soon after. I love these quilts as they are so light but warm and comfy and so much easier not having to fiddle with a doona and cover.

2 de noviembre de 2026
Opinión espontánea
Logotipo de Sleep Club | DeepSleep

Respuesta de Sleep Club | DeepSleep

Hi Anne,

Lovely to hear from you again! We completely understand – waiting for a new doona is never fun, so we're glad we could let you know where it was and that it arrived soon after. Even better that you're loving how light, warm and easy it is, with no more fiddling with covers. Thanks so much for sharing, Anne, and enjoy every night!

Warm regards,
Emma
Customer Care · Sleep Club AU

Valorada con 5 estrellas sobre 5

DeepSleep Doona

My fur baby and I absolutely love this doona! Great company to deal with. Will definitely be looking at their other products. Highly recommend.

7 de noviembre de 2026
Opinión espontánea
Logotipo de Sleep Club | DeepSleep

Respuesta de Sleep Club | DeepSleep

Hi Michelle,

A happy human and a happy fur baby – that's the best kind of review! Being able to throw the whole doona in the wash makes life with a four-legged bed buddy so much easier. Thank you for recommending us, and when you're ready to look at our other products, we'd love to help you find the right fit. Give your fur baby a cuddle from us!

Warm regards,
Emma
Customer Care · Sleep Club AU

Valorada con 4 estrellas sobre 5

Nice quilt Yuk green colour .

Customer service was 100% great. But I couldn’t live with the green colour..They gave me my money back without any fuss or bother..thank you great service.

7 de noviembre de 2026
Opinión espontánea
Logotipo de Sleep Club | DeepSleep

Respuesta de Sleep Club | DeepSleep

Hi Denise,

Thanks so much for your honest feedback – and fair enough, colour is such a personal thing! We're glad our team could sort everything out quickly and easily for you. If you'd ever like to give the DeepSleep another go, it now comes in 12 colours, from soft neutrals like White and Beige to deeper shades. We'd be happy to help you find one you love.

Warm regards,
Emma
Customer Care · Sleep Club AU

Valorada con 5 estrellas sobre 5

Last night was my first use of my new…

Last night was my first use of my new doona. I found the light weight was a big part of a good nights sleep. Very impressive.

6 de noviembre de 2026
Opinión espontánea
Logotipo de Sleep Club | DeepSleep

Respuesta de Sleep Club | DeepSleep

Hi Elsie,

What a lovely first night to hear about! We're so glad the light weight made such a difference to your sleep – that's exactly what the DeepSleep is designed for: cosy and comfortable without feeling heavy. Thanks so much for taking the time to share your first impressions, and here's to many more good nights' sleep ahead!

Warm regards,
Emma
Customer Care · Sleep Club AU

Valorada con 5 estrellas sobre 5

Easy to order

Easy to order, prompt delivery & great customer service. If it’s not to your liking don’t hesitate to contact them to discuss. I received prompt response & I’m very happy with my results. I am waiting to re-order!

6 de noviembre de 2026
Opinión espontánea
Logotipo de Sleep Club | DeepSleep

Respuesta de Sleep Club | DeepSleep

Hi Pam,

Easy, quick and sorted – that's exactly how it should be! We're so glad you're happy with the results, and that you felt comfortable reaching out to us. You're spot on: if anything isn't quite right, we'd always rather hear about it and fix it. Lovely to know you're already planning to re-order – whenever you're ready, we're here. Enjoy your cosy nights!

Warm regards,
Emma
Customer Care · Sleep Club AU

Valorada con 4 estrellas sobre 5

Everything appears to be okay apart…

Everything appears to be okay apart from the fact there were two different sizes....not noticed until I went to put them on the bed.
One is 230x230 (Blue) and the other one is 220x240 (Red)

31 de octubre de 2026
Opinión espontánea
Logotipo de Sleep Club | DeepSleep

Respuesta de Sleep Club | DeepSleep

Hi Marie,

Thanks for letting us know – you should have received two Queens, not a Queen and a King, and we're sorry for the mix-up! We've just reached out to you by email, and we'll find the right solution together so you're completely happy with your order. Glad everything else looks good so far, and we'll have this sorted for you as quickly as possible!

Warm regards,
Emma
Customer Care · Sleep Club AU

Valorada con 5 estrellas sobre 5

Totally happy with my doona’s!

Totally happy with my doona’s so light and comfy, about to order two more!

17 de octubre de 2026
Opinión espontánea
Logotipo de Sleep Club | DeepSleep

Respuesta de Sleep Club | DeepSleep

Hi Tracey,

Two more on the way – we love to hear it! We're so glad you're enjoying how light and comfy your doonas are. Once the new ones arrive, you'll have even more beds sorted with no wrestling with covers. Thanks so much for taking a moment to share, and enjoy many cosy nights ahead!

Warm regards,
Emma
Customer Care · Sleep Club AU

Valorada con 5 estrellas sobre 5

Very comfortable and easy to wash but…

Very comfortable and easy to wash but not sure if it will be warm enough by its own in winter, we will see next year..

3 de noviembre de 2026
Opinión espontánea
Logotipo de Sleep Club | DeepSleep

Respuesta de Sleep Club | DeepSleep

Hi Mark,

Great to hear the DeepSleep is comfy and easy to wash! It's designed as an all-season doona, so it keeps you cosy on cool nights without overheating when it warms up. For anyone who likes extra warmth in the depths of winter, we're also working on a warmer option, so stay tuned. Thanks for sharing, and we'd love to hear how it goes next winter!

Warm regards,
Emma
Customer Care · Sleep Club AU

Valorada con 4 estrellas sobre 5

The Super King DeepSleep Doona is…

The Super King DeepSleep Doona is perfect for a subtropical climate, and the doona itself deserves five stars. My only criticism is the cover: it barely reaches down the sides of my deep king mattress. An extra 30 cm would be ideal.

I’ve just ordered another doona in the same size and have recommended it to my family.

3 de noviembre de 2026
Opinión espontánea
Logotipo de Sleep Club | DeepSleep

Respuesta de Sleep Club | DeepSleep

Hi Glenda,

A second Super King and a recommendation to your family – that means a lot, thank you! We're really glad it's working so well in the subtropical climate. Thanks also for the honest feedback on the drop over a deep mattress; we've passed it straight on to our product team. If there's anything we can help with in the meantime, just send us an email.

Warm regards,
Emma
Customer Care · Sleep Club AU

Valorada con 5 estrellas sobre 5

Great weight and easy to wash and dry

3 de noviembre de 2026
Opinión espontánea
Logotipo de Sleep Club | DeepSleep

Respuesta de Sleep Club | DeepSleep

Hi Sue,

Short, sweet and spot on – thank you! We're so glad you're enjoying the weight of the DeepSleep and how easy it is to wash and dry. Being able to pop the whole thing in the machine and have it back on the bed the same day is exactly what it's made for. Thanks for taking a moment to share, and enjoy many comfy nights ahead!

Warm regards,
Emma
Customer Care · Sleep Club AU

Valorada con 5 estrellas sobre 5

Great Cutomer Service

I was disapointed at first as I recieved an email to say that my Doona purchase had been delivered. It had been, but to the wrong address. I found out where the Doona had been delivered and went there and recovered it. I contacted the Sleep Club Customer Service to moan about the fact their Australian courier service team were only reachable via a Whatsapp ....App. Hence I contacted the Sleep Club. Excellent speedy response, sevice and advice from Emma. Thank you Emma.
Regards Mike Weston one happy customer

16 de septiembre de 2026
Opinión espontánea
Logotipo de Sleep Club | DeepSleep

Respuesta de Sleep Club | DeepSleep

Hi Mike,

So glad you tracked your doona down – and thank you for the lovely words! Sorry the courier sent it to the wrong address first, and that they were only reachable via WhatsApp. That's exactly why we'd always rather you come straight to us: if a parcel ever goes astray, just email us and we'll chase it up for you. Enjoy your DeepSleep!

Warm regards,
Emma
Customer Care · Sleep Club AU

Valorada con 4 estrellas sobre 5

2xKing size duvets and 1xSuperking duvet package

I received my order of 2xKing & 1xSuperking duvets today.
I took advantage of the 3 duvets package/price saving AUD $99.00.
I have 2xQueen beds & 1x King bed
I always upsize for covers/doonas as I like the extra sizing as it looks nicer and provides good coverage for sleep.
So the sizing I got is good. The ‘orange’ colour is a bit lighter & brighter than I expected. I was thinking more burnt orange. But, in saying that it is Spring heading into Summer in Australia so the colour suits the season.

28 de octubre de 2026
Opinión espontánea
Logotipo de Sleep Club | DeepSleep

Respuesta de Sleep Club | DeepSleep

Hi Cathie,

What a lovely haul – three doonas in one go! We're glad the upsizing worked out and everything looks great on your beds. Thanks too for your honest feedback on the Orange; colours can look a little different on screen, so we'll pass this on to make the shade clearer in our photos. If you'd ever like a different colour, just get in touch – we're always happy to help!

Warm regards,
Emma
Customer Care · Sleep Club AU

Valorada con 5 estrellas sobre 5

I’m very happy with the doona

I’m very happy with the doona. It fits our king size bed well and is so light and easy to make the bed. It kept us warm on the cold nights a few weeks ago and is comfortable with the warmer weather starting. Haven’t tried washing it yet, but I think it will be fine. A good product.
*** Just editing this review to advise how impressed I was with Emma from customer service. She emailed me to thank me for my review, and I had a few questions. Emma replied in detail and it was like talking with a friend. She was so friendly and charming as we emailed back and forth. Not like some customer service which is often robotic. She was warm and really human. Just for that, I'll probably buy another doona in a different colour. Thanks Emma.

28 de octubre de 2026
Opinión espontánea
Logotipo de Sleep Club | DeepSleep

Respuesta de Sleep Club | DeepSleep

Hi Susan,

So lovely to see your kind words here too! We're really glad the DeepSleep fits your King bed so well and has kept you comfortable through both the chilly nights and the warmer days. And when wash day does come around, it goes straight into a standard washing machine and dries quickly – no wrestling required.

Update: Susan, your note honestly made my week! I really enjoyed our emails too, so thank you for taking the time to add this. And if you do go for a second colour, I'd love to hear which one you pick!

Warm regards,
Emma
Customer Care · Sleep Club AU

Valorada con 5 estrellas sobre 5

Happy customer

Quilt arrived in a timely manner. I followed the "getting started" instructions. Couldn't believe how easily it washed AND dried. Super soft.
I decided to go down this route of "no top sheet" because I have a small dog who sleeps on my bed. I was constantly washing quilt covers..and shoving quilts back into them
This quilt is everything you said it was. I have had no need for customer service. Thank you.

14 de octubre de 2026
Opinión espontánea
Logotipo de Sleep Club | DeepSleep

Respuesta de Sleep Club | DeepSleep

Hi Lyn,

"Everything you said it was" – we couldn't ask for more than that! We're so glad it washed and dried as easily as you hoped, and that the days of shoving quilts back into covers are behind you. With a little furry bed buddy, being able to pop the whole thing in the wash really makes all the difference. Wishing you both many cosy nights ahead!

Warm regards,
Emma
Customer Care · Sleep Club AU

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