SLEEPON 3 is not a final product. After 3 firmware updates and at least one app update the device still does not track the total duration of my sleep (about 6h) but reports 1-2h night “naps”. Dozens o... Ver más
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Consulta las opiniones de los clientes
I purchased a Go2Sleep (3) ring at Christmas and am using the Sleepon 3 app. My main frustration with this product combination is that it frequently tells me there's insufficient data collec... Ver más
Well they are supposed to have a HRV functionality. Their site recommands Elite HRV. Their support (beit sales or technical) is just incapable to provide specifications of Sleepon HRV metrics or ch... Ver más
La empresa ha respondido
Ordered a product more than a month ago. Status is still preparing for shipping. Customer service always just says they’ll get back to me and never do. I don’t have much confidence they’d even refun... Ver más
La empresa ha respondido
1,9
Malo
43 opiniones
No ha contestado las opiniones negativas
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Interface conviviale
La conception de l'interface utilisateur de l'application SLEEPON 3 est claire et simple, ce qui la rend facile à utiliser, en particulier pour ceux qui ne sont pas très férus de technologie.
9 de julio de 2024
Feedback-Mechanismus
Ich schlage vor, dass SLEEPON einen Feedback-Mechanismus in der App hinzufügt, damit Benutzer Probleme und Vorschläge direkt melden können, was die Benutzererfahrung verbessern würde
28 de agosto de 2024
I'm impressed with the updated version.
I am the long-time user who has been relying on their products for several years, I was thrilled to hear about the new version of Go2Sleep.I like the updated app version, especially the way sleep data is presented. It looks much better than the old version.
12 de agosto de 2024
It works well
Over the years, I've tried quite a few sleep trackers, and they've all performed well to some extent, but they seem to lack some key features. However, SLEEPON might be the best integrated service I've found. This tracker not only detects sleep patterns, blood oxygen levels, and heart rate, but now it can also monitor blood sugar levels—truly a significant advancement.
24 de agosto de 2024
Echtzeitüberwachung
Es ist interessant, die Echtzeitüberwachung meines SPO2, Herzschlags und Blutzuckerspiegels zu sehen.
25 de agosto de 2024
Horrible device and app
I was a fan of my Sleepon2 so I was excited to get the new Sleepon3.
I couldn't be more disappointed or disgusted!
This device an app are buggy. The recording of sleep is often cut short or not recorded at all.
And as far as the ability to record blood glucose? In a month of use I've just been able to achieve 3 readings! And when and if you get a reading the result range of probability is wide making results meaningless!
Stick with 2 and save money and frustration!
1 de octubre de 2024
Opinión espontánea
Respuesta de SLEEPON
Thank you for your feedback and for being a loyal user of the SLEEPON products. We're truly sorry to hear about the issues you've experienced with the GO2SLEEP 3 device and the app. Let me provide you with some insights and potential solutions to the problems you've encountered.
Blood Glucose Monitoring:
Our glucose monitoring technology is based on PPG (photoplethysmography) signal acquisition. While it doesn't provide exact blood glucose values, it offers a range estimate. Based on data from 500 subjects, the accuracy is around 84.7%, with a sensitivity of 81.05%, specificity of 88.35%, and precision of 87.51%. Please note that our product is a consumer electronic device and does not have FDA certification, so the readings are meant for personal health monitoring and not clinical diagnosis.
If you're having difficulty getting consistent readings, it may help to ensure the device is positioned correctly and tightly on your finger, as this can impact the signal acquisition. If the issue persists, feel free to reach out with your user account number, and we will have our backend engineers investigate the problem further.
BTW,Regarding the blood glucose monitoring feature, please note that obtaining a result may take between 5 to 10 minutes. It's essential that the SLEEPON 3 app remains open throughout the entire test. If the app is closed or interrupted during this period, the test may not complete successfully.
We recommend trying the following steps to ensure the process works smoothly:
Ensure your device is properly connected to the app before testing.
Keep the app open during the entire 5-10 minute testing window.
Avoid any interruptions, such as app closures or phone sleep mode.
Sleep Recording Issues:
The sleep recording problem may be due to a time sync issue. If the tracker runs out of battery and then gets recharged, it resets the internal time, leading to inaccurate data recording. To prevent this, before starting your sleep monitoring, please reconnect the device to the app to sync the time. This should ensure accurate sleep data recording throughout the night.
If you continue to experience issues, kindly share your user account number with us and order details, and we will have our backend engineers take a closer look to resolve the issue.
customer service ：service@sleepon.us or max@sleepon.cn
Thank you for your patience and continued support.
Horrible experience
tried the mouth guard for four weeks to the day. I really gave it a chance but my mouth was too sensitive and I developed mouth sores. It did not stop my snoring at all. Didn’t even improve it. What upsets me the most is that this company is not true to their word. I requested a refund and I was told it was 30 days from purchase. I recieved the product on 8/21/24 and requested a return on 9/16/24 they said no because it was purchased on 8/15/24 however it was t delivered until 8/21/24. Therefore I did not have it more than a month. Don’t waste your money.
21 de agosto de 2024
Opinión espontánea
Respuesta de SLEEPON
Hi Bella,sorry to heart hat ,I’ve been really focused on our after-sales training.this is M2 return policy:
Full refund within 30-days if not effective
To ensure your shopping experience is enjoyable and reassuring, we offer a “Full refund within 30-days if not effective” commitment.
The specific details of the refund policy are set out below:
30-Day Term: The refund policy is valid period of 30 natural days from the date of receipt of your order. If you are not satisfied with the anti snoring effect of M2 during this period, you will have the right to apply for a full refund.
Effect evaluation: In order to evaluate the effectiveness of the snoring device, if possible, please try to provide some supportings, such as the sleep reports of wearing M2 compared with when not wearing it, which will help us confirm whether the M2 has a positive impact on your sleep quality.
Refund procedure: If you meet the above refund conditions, please send an email to our Customer Service mailbox service@sleepon.us, our after-sales team will give a reply within 3 working days, for the order that meets the refund conditions, we will deduct the $10 freight, then make full refund of the snoring device cost.
Regarding this refund policy, SLEEPON reserves the right of final interpretation.
Would you please share us your order number,we would refund you order . so sorry for that.
BTW : hope you could give more a try for M2 :
Steps to know if M2 works for you ?
Hold M2 in your right hand in a ‘C’ position and place your thumb and index finger on the upper tray over the word “PUSH” Do not rest your fingers on the bottom tray.
While pushing on both sides of the device, use your other hand to push or pull the bottom tray to the desired setting. The adjustment will lock into place when you release your fingers from the word “PUSH”.
Ensure both sides of the device indicate the same adjustment setting.
Use of M2 may cause
Gingival or dental soreness
Pain or soreness to the temporomandibular joint
Obstruction of oral breathing
Excessive salivation
Tooth movement or changes in dental occlusion
Week 1:Adaptation
Allow you to adjust to wearing M2 during sleep.
Week 2: Titration
Gradually move the jaw forward by millimeters.
Week 3: Find the Optimal Position
Discover a comfortable and effective forward position.
Week 4: Enjoy or Refund
Experience the life improvements M2 brings, with increased energyduring the day and enhanced relationships
lf, after following these steps, you feel no improvement, a full refund (excluding shipping fees) is available
Sleepon3 initial review very positive.
Received the Sleepon3 sleep monitoring ring device yesterday. Setup was easy with my iPhone 14. Used the device as directed on my index finger with no issues. I found the ring gave vast sleep data to the iPhone app that I found quite amazing. How accurate the data is for someone else to evaluate. I'm not sure how long the internal battery actually lasts but the charging pad makes recharging effortless. Apple should learn something from this company on recharging devices. So far I'd give this device an "A" grade.
4 de septiembre de 2024
Opinión espontánea
Respuesta de SLEEPON
Hi Jackson,thanks for your support. should you have question ,please do feel free to contact.
Can't connect to device from app
The app that connects to the device doesn't work and loses connection with the device. As a result, the device is useless. On top of that, you can't get a refund unless you don't open the device and ship it to China at your own expense you basically can't get a refund
15 de junio de 2024
Opinión espontánea
Respuesta de SLEEPON
Thank you for sharing your experience, and we apologize for the trouble you've encountered with connecting your device to the app.
To assist you better, could you please confirm if there were any error messages displayed when trying to connect the device? If possible, kindly provide a screenshot of the error.
Additionally, we recommend trying the following steps:
Uninstall the SLEEPON 3 app from your phone.
Reinstall the app from the App Store or Google Play Store.
Try reconnecting the device to the app again.
If the issue persists, please reach out to our customer support team at service@sleepon.us or max@sleepon.cn with more information. We're here to help resolve this issue for you.
Thank you for your patience.
I have just been scammed by trying to…
I have just been scammed by trying to download the supposed trial version of the 3.0 App. Fortunately, my bank picked it up very quickly and the relevant Debit Card has been canceled.
11 de julio de 2024
Opinión espontánea
Respuesta de SLEEPON
We are very sorry to hear about your experience, but please rest assured that SLEEPON is a legitimate company with an established presence. We have our official website, a Shopify store, and an official Facebook account.
All of our products and apps are genuine and available through these verified channels. We would never ask for any payment information unless you're making a purchase through our secure platforms.
If you have any concerns, please feel free to contact us at service@sleepon.us or max@sleepon.cn, and we’ll assist you in verifying any details.
Thank you for bringing this to our attention.
About us :https://www.sleepon.us/about_us/
Home ； https://www.sleepon.us/
Spam, scam
Well they are supposed to have a HRV functionality. Their site recommands Elite HRV. Their support (beit sales or technical) is just incapable to provide specifications of Sleepon HRV metrics or charts, which are just useless).
Oh well, around 6 months of sales ads spam, repeated announcements about a 3.0 new APP to push these sales. Was launched 15th may, they said. 27th may and what a surprise : no new APP in the Stores.
Update 10/10/2024 - I had given Sleepon 3 App a try early august 2024. Same problem. HRV has tons of metrics : the metric used by Sleepon remains not speficied, not a word in the manuals, FAQ, or in the App/Web dashboard. A 20 USD chinese watch has Poincaré or Lorenz plot, RMSSD metric, in-App HRV guidance.
27 de mayo de 2024
Opinión espontánea
Respuesta de SLEEPON
We understand your frustration and truly apologize for any confusion caused during the app launch. While there were delays, we're happy to confirm that the SLEEPON 3 app has now officially launched and is available for download.
Please feel free to explore the app and its new features. If you would like more detailed information about the app and its functionalities, you can refer to our FAQ page here: SLEEPON FAQ. https://www.sleepon.us/sleepon-go2sleep-faq/
Thank you for your patience, and we hope you have a great experience with the new app.
Sleepon M2 Anti-snoring device is JUNK.
Anti-snoring device is not made for a human being, doesn't come close to fitting. I have bought them before at drug stores and they fit perfectly. The product page has no warning about this, nor how they deal with it, which is to offer half a refund. This is ridiculous given the high price of this piece of junk. Stay away from this unethical company. BTW, my mouth and teeth are average in shape and symmetry. Shameful.
3 de marzo de 2024
Opinión espontánea
Respuesta de SLEEPON
Thank you for reaching out to us and sharing your feedback. We're sorry to hear that the M2 Anti-snoring device didn't meet your expectations.
To clarify, our product page provides detailed information regarding who may not be suitable for using the M2 Anti-snoring device. This includes individuals with specific dental or health conditions, such as those with central sleep apnea, TMD, or advanced gum disease. It is also important that users with dental appliances or certain dental work consult with their dentist before use.
Additionally, the device may cause some discomfort in the initial period, such as soreness or increased salivation, as indicated in the product description. We understand the importance of a proper fit, and we recommend consulting with a dentist to ensure that it is the right product for your needs.
For more detailed information about the product and usage guidelines, you can refer to our product page: M2 Anti-snoring device.
As for our return policy, we do offer refunds within 30 days of delivery. However, please note that the shipping fee is non-refundable.
If you have any further questions or concerns, please feel free to reach out to us directly at [service@sleepon.us or max@sleepon.cn]. We value your feedback and hope to resolve this matter to your satisfaction.
Thank you again for your time and for giving our product a try.
Avoid
UPDATE:
After receiving a response to my review a year later, I reached out to the email below. It doesnt exist. I reached out to the customer service line, they said they wont help as my order is over a year old. I told them to involve this "Max" who has been nothing short of useless. The message below is a farce. They are as much of a scam as my initial review indicated. Do not waste your money.
Avoid. Ordered a ring. Did receive it but it's unuseable, the battery doesnt last the night! No reply from their customer service so have disputed the payment with the bank.
1 de agosto de 2023
Opinión espontánea
Respuesta de SLEEPON
Hi kate,sorry to hear that .Could you please email service@sleepon.us or max@sleeon.cn again about your issue(order number ,problem ),we would love to help you.
Regarding your question , did you mean go2sleep or go2sleep 3 ?
Would be very helpful for us diagnosing your problem" unuseable"if you could share more details or error image.
Go2sleep 3 :A fully charged product typically lasts about 10 hours.
In the 3.0 upgrade, our monitoring data has been increased from the previous minute monitoring to the second monitoring,
so the time required to transfer sleep data from the server to the phone has significantly increased, sometimes it takes 5 to 10 minutes, please understand.
Similarly, due to this reason, the power consumption rate of the product is also increased. Many customers do not know this reason, and interrupt the process when the data is transmitted, often resulting in no data on the phone.
So please ensure not interrupt the sync process and put the item back to the charge dock to make sure it is full of charge while working.In addition, make sure that the ring is not loose or tight and does not fall off at work.otherwise , data may be missing.
Made in China
Made in China, hiding behind made in USA.
Absolute scam, with no customer service/follow-up - a huge mistake to order from these scammers.
and the reason? well I had to send about 10 emails to get a response and then you made me take a video of the defective product, since you didn't believe it was the product's fault.
And after another round of emails, you finally asked me to send it back to you, providing a wrong US address...and on went the odyssey...
27 de enero de 2024
Opinión espontánea
Respuesta de SLEEPON
Hi friend,sorry to hear that .
Would you please tell me problem you encountered and your needs along with your order number ? wana help .
We are not a scam company but really one . our customer service email : service@sleepon.us or max@sleepon.cn .
Hi ,could you please share your order number at max@sleepon.cn,I will check and help .Please ensure , If you received a fault product ,I could apply a replacement for you .
No issues with delivery or customer service
I have had no issues with customer service from Sleepon. They have been responsive and addressed my concern in a timely manner. I had no issues receiving the product either. I am sorry to see that other's may not have had the same experience, but my experience with them was great.
28 de enero de 2024
Opinión espontánea
Dont order here
Ordered months ago, no delivery.
Emailing support is useless. They apologize for the inconvenience and promise to find a solution... to be silent for months.
Then say they can only refund if you return the item (which they never sent)... feels like scam to me
19 de julio de 2023
Opinión espontánea
Respuesta de SLEEPON
Hi Tom ,
Sorry to hear that .
May you please let me know your order number and problem you encountered ?
Please email me :max@sleepon.cn .
I will help
This device is junk
This device is junk. Even worse is the ability to return this item. As in you can’t return it! The company doesn’t answer your emails and they don’t answer their phone. When you call them to ask about the return address, you get a BUSY signal! This is a total scam!!
28 de noviembre de 2023
Opinión espontánea
Respuesta de SLEEPON
Hi ,sorry ,I just see your feedback now,
Could you please share your order number to me , email : max@sleepon.cn,wanna help.
Zero customer service
Zero customer service. If you have a problem, there is no phone number, and no one answers the email address. Must be run by AI with emphases on artificial. The company is artificial.
15 de noviembre de 2023
Opinión espontánea
Respuesta de SLEEPON
Sad to hear that
May I know your order number and problem you encountered ? wanna help .
My EMAIL : max@sleepon.cn
Won't let me return the ring
Won't let me return the ring! Although I contacted them one day after receiving it. They won't honor their own return policy. Stay away and get a Fitbit instead!
8 de noviembre de 2023
Opinión espontánea
Respuesta de SLEEPON
Hi May I know issue you encountered along with your order number ?
Email me :max@sleepon.cn
If ring does not work,I could apply a replacement for you .
I think I was scammed
CAUTION – This pseudo-US company hides behind one-line answers from China
Essence: To state that I was scammed is the most suitable expression for what Sleepon did. If you want to know details, continue reading, but the recommendation is pretty short, stay away!
The story
I bought the sleep tracker for 119 USD. I won’t dive into the numerous bugs and hiccups surrounding app and product here, but rest assured, I could fill another two pages about this.
After a little less than 4 weeks of usage, the device’s Bluetooth stopped working, rendering the product useless. Needless to say that I charged, re-charged, and installed, re-intalled the app and tried to connect via three other devices to make sure it is the product, not my cell’s problem.
This is when the mind-numbing odyssey with the so-called “customer service” of Sleepon started. Here in short:
1. Email with problem statement to Sleepon – no response
2. Reminder sent to Sleepon – no response
3. Another reminder to Sleepon
4. Finally a response – wow how elaborate
a. “Please confirm that the Bluetooth permission forSleepon app was turned on in iPhone Settings( Try to turn the Bluetooth settings off and turn it on again)
5. I replied and assured Sleepon that this mind-boggling solution has crossed my mind and I have done all I could.
6. Sleepon reply ( caution, this turns ridiculous very fast) – “You mean the bluetooth is not working for all the devices?”
7. I reiterated, kindly asking to read my previous emails
8. Sleepon reply – incredible, after all the explanation, now they need a video, how about asking for it in the beginning?! Also, they add the paid product review on youtube, as if I didn’t know how to use it after a month – as said, Bluetooth didn’t work – so much for reading emails
a. “Please send me the video recording of the problem you are facing,Also, here is the video on how you can use the device”
9. I sent the video clearly showcasing the problems
10. Sleepon reply – incredible again – what can I say, where is the common sense…
a. Thank you for sharing the video. Please uninstall and reinstall the App.
b. Please follow these steps to check your device and your phone:
c. 1. Make sure that your device can be charged with the flashing light.
d. 2. Check the settings of your Android phone to see if Bluetooth and location permission are turned on.
e. 3. Verify that the device was connected to another phone. If it was, please unbind it.
11. I sent another two emails calling for someone to please read and try understand a relatively simple matter. Honestly, I couldn’t be any more constructive even if I wanted, I really tried.
12. Sleepon reply:
a. “Hi, Since you are not satisfied with the device let me know what best we can do for you to prove that we provide the best customer support
Thank you!”
13. Me: a. Dear Sleepon Team,
b. I understand that you are a young company trying your best. However, it took quite an effort, not for the first time, to deal with a straightforward issue. Nine emails to simply communicate about a product - that seems to be dysfunctional - is simply not professional.
14. Sleepon: “Thank you for your response and for your kind words. How about we provide you with the partial refunds and you don't have to return the device?”
15. My reply – in essence, are you serious? What should I do with a broken product and a “partial refund” - I sent a full page email with all details and kind words, again.
16. This is Sleepon's answer, short, rude and unbelievable:
Here are the details to return the package.
!important : all return package need to write down or remark #696 on it
return address : 44555 S Grimmer Blvd,Fremont,CA,94538,USA Recipients：Kandy Poon- kuniao696 Tel：4086605573
There you have it. Be the judge.
FYI the responder operates in the Asian time zone only, telling from the timing of the replies.
Sleepon, I sincerely hope that “companies” like yours face their justice.
Stay away from this group or feel the pain.
6 de septiembre de 2023
Opinión espontánea
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