Took a little longer than I would have ever expected. Almost exactly a month from purchase to delivery to the US. I was also charged with custom fees which I was later told shouldn’t have happened but... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Great quality clothes delivered quickly. My 7 year old is very sensitive about the materials his clothes are made from and he loves these, he wears them as pyjamas. We love the range of colours.
My son absolutely adores your waffle pajamas. He was so excited to receive new pairs after outgrowing his old set (that received 2.5 years of live and affection and still look fabulous). He immediatel... Ver más
Wonderful customer service, and my kids love these soft waffle jammies. We can't find anything like this is the US so I'm grateful they are made available to us. The only thing I would mention is the... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa infantil
- Tienda de ropa para bebés
- Fabricante de ropa y tejidos
- Mayorista de ropa y tejidos
- Tienda de ropa para hombres
- Tienda de ropa para mujeres
Escrito por la empresa
Slugs & Snails is a multi award winning eco clothing brand that specialises in children's cotton tights, socks and loungewear. All our products are unisex and GOTS certified organic cotton. We also have a large adult collection with mirrors our kidswear, so you can get grown up versions of our tights, socks and waffle cotton sets. Designed with love in the West of Ireland, Slugs & Snails offers luxury ethical basics for all the family.
Información de contacto
Irlanda
- slugsandsnails.ie
4,4
Excelente
230 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 mes
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Long wait. Charged customs fees
Took a little longer than I would have ever expected. Almost exactly a month from purchase to delivery to the US. I was also charged with custom fees which I was later told shouldn’t have happened but I wasn’t refunded. To be clear, this was all out of the shops hands though. Just an unfortunate and frustrating chain of events. I did have a not so pleasant back and forth with the social media manager(?) but the person I talked to through email was very kind and professional. As for the actual products, very Adorable and unique pajamas. I am still happy to own them. I wish this company better luck going forward when it comes to all of this tariffs mess with the US. The customer service person through email explained a lot of their US customers were having similar issues because of it. I hope things get better for them. Thanks for the pajamas.
18 de marzo de 2026
Very happy
Great quality clothes delivered quickly. My 7 year old is very sensitive about the materials his clothes are made from and he loves these, he wears them as pyjamas. We love the range of colours.
18 de marzo de 2026
Absolutely five stars
Absolutely five stars. I’ve came across this wee shop when my little one was only 2. He’s now 6 and lives in their waffles. It’s the only clothing he’s not fussy about and if he is asked to dress himself you can bet he will come out dressed in slugs and snails. He wears it so much even his grandparents order for him when they need a birthday gift.
We used to order when we lived in the UK and never had any issues with shipping. Now we live in Germany and shipping is also amazingly quick and fuss free.
21 de marzo de 2026
Opinión espontánea
Respuesta de Slugs & Snails
Thank you for your lovely review! We hope your little one always feels happy and comfortable in Slugs & Snails 😊
Never got product
Never got product, tried to get me to pay for it to be released from customs. Don't order if you're in the states.
20 de febrero de 2026
Respuesta de Slugs & Snails
Dear James thank you for your review and your email which read “ Please refund and cancel my order 5211. I'm not paying customs fees after I already purchased it from you. That's fucking idiotic. Charge a price that covers all your fees.”
For the record we have shipped your parcel
twice and paid YOUR customs charges both times which we do for all US orders as a courtesy and in an effort to keep our trade links with the USA strong.
We are not policy makers, we are a small family business and the current US tariffs stand at 50% of the product value which totally prices us out of our customers budget if we don’t absorb those costs. However if you wish to, you’re more than welcome to reimburse us for those costs seeing as you feel you should have paid them at point of purchase.
Never Delivered
My order from Feb 9th still hasn’t been delivered (it’s now March 18th), I’ve emailed twice asking for an update on my order over the past two weeks and haven’t received a response.
18 de marzo de 2026
Respuesta de Slugs & Snails
Hello Nicole many thanks for your review. As you are in Canada we do advise on our website to allow shipping processing times to pass before we can investigate your item as we ship a large amount of post and we also provide full tracking with our orders. We spoke to you early yesterday morning and explained this and investigated your parcel. An post have informed us that it is in Canada and they are reliant on Canada post to update the tracking which they often don’t do and as it hasn’t been marked as returned to us it will still be in your network. Canada post can sometimes be very slow as it goes through the US first and has to clear their new customs regulations first. However we are tracking this for you and keeping an eye on it.
Great tights for long legs !
The order was quick to arrive ,I love the design and the q quality is excellent ,they are long enough for my legs ....which is a rare thing !unfortunately only one pair arrived ,when I ordered two .. However this was very quickly rectified when I sent an email...the only thing I will say is the quality is so good they are going to last for ages!
20 de febrero de 2026
Respuesta de Slugs & Snails
Thank you so much for shopping with us and we have long legged people here so we appreciate how hard it is to get tights that fit!
Great product
Great product, great service, great communication. My daughter is very picky and loves her new pajamas!
4 de febrero de 2026
Respuesta de Slugs & Snails
Thank you Katherine, we really appreciate you shopping with us and taking the time to share your lovely review!
Respuesta de Slugs & Snails
Thank you Alexandra, as parents we know how easily they slip with no shoes on so we like to take a little bit of the stress out of life 🤣
Prodotti bellissimi
21 de enero de 2026
Lovely little business
Lovely little business, amazing customer service when we received the wrong order. Beautiful unique pieces. Affordable. Hugely recommend.
23 de enero de 2026
The quality of clothes is amazing and…
The quality of clothes is amazing and the colours are perfect!
It fit my daughter perfectly with room to grow.
Yes, the shipping and customs are not cheap so it is best to order in a bundle.
15 de enero de 2026
I love them!
I love them!
The fit is great. The colour is vibrant. The shipping to Canada was easy. Thanks!
30 de diciembre de 2025
Great customer service
Great customer service, speedy delivery & fabulous quality.
17 de diciembre de 2025
Respuesta de Slugs & Snails
Thank you!! Have a wonderful Christmas x
Respuesta de Slugs & Snails
Thank you Hanna, it was a pleasure to serve you x
Love it!
I just love everything about these pajamas! They’re cute, warm, the quality of them are great and the fit is perfect too!
20 de noviembre de 2025
Respuesta de Slugs & Snails
Thank you Katherine, we hope you have a snuggly Christmas
Respuesta de Slugs & Snails
Ah thank you! We have to agree, they are the best!
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.