We ordered a fire for a media wall my husband is making. Smallbee prices were very competitive, they have many designs and sizes. There is lots of information on their website with regards to siz... Ver más
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Consulta las opiniones de los clientes
Got our delivery today, not built into a media wall yet, but we ordered the 70 inch 3 sided fire with the crackling sound. This was delivered in days, the quality is excellent and we are absolutely ov... Ver más
Absolutely love the fire and great value for the money. Easy transaction and kept updated on delivery times. 5 Star company and highly recommended. Many thanks
Easy simple buying options, fast delivery. Not yet fitted but looks good. I would definitely not hesitate to recommend.
Información sobre la empresa
Escrito por la empresa
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Información de contacto
Reino Unido
- service@smallbee.co.uk
- smallbee.co.uk
4,5
Excelente
344 opiniones
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Very good service
Very good service, very helpful delivery man who put it in my hallway for me ,very nice fire for the money looks great on my media wall
26 de mayo de 2026
Respuesta de smallbee.co.uk
Dear Angela Watt,
Thank you for your wonderful feedback!
We're delighted to hear that you were pleased with both the delivery service and your new fire. It's great to know our delivery driver was helpful and that the fireplace looks fantastic on your media wall.
We truly appreciate your kind words and are glad you feel it offers great value for money. Thank you for choosing us, and we hope you enjoy your new fire for many years to come!
Best Regards,
Smallbee
Respuesta de smallbee.co.uk
Dear Graham Sigley,
Thank you for your lovely feedback! We're delighted to hear you found it good value and that you're happy with the fire. We truly appreciate your support and hope you continue to enjoy it for a long time!
Best Regards,
Smallbee
Respuesta de smallbee.co.uk
Dear Paul Glover,
Thank you so much for your lovely feedback! We’re delighted to hear that the media wall looks brilliant in your home. We hope you continue to enjoy it for years to come!
Best Regards,
Smallbee
Would highly recommend this company to…
Would highly recommend this company to anybody they give us a first class service and product you can’t go wrong by purchasing off them
17 de abril de 2026
Respuesta de smallbee.co.uk
Dear Mr Stephen Cromie,
Thank you so much for your wonderful feedback! We’re truly delighted to hear that you were happy with both our service and product. Your recommendation means a lot to us and really motivates our team to keep providing the best experience possible. We sincerely appreciate your support and look forward to serving you again in the future!
Best Regards,
Smallbee
Respuesta de smallbee.co.uk
Dear Miss L J Pitts,
Thank you for your wonderful feedback! We're delighted to hear that you found the ordering process easy, the delivery quick, and that you're very happy with your fire. We truly appreciate your support and hope you enjoy it for many years to come.
Best Regards,
Smallbee
Respuesta de smallbee.co.uk
Dear Mrs Joan Lewis,
Thank you for your wonderful feedback! We’re delighted to hear that you are pleased with your purchase. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience.
Best Regards,
Smallbee
Don’t reply customer service
The trouble with these type of company’s they hide behind a wall of e mail /chat 24/7 but you can’t get an answer where is my fireplace. If it’s not coming let me know and I’ll get it else where . Worst customer service ever .
2 de junio de 2026
Opinión espontánea
Respuesta de smallbee.co.uk
Dear Richard Bowler,
We are sorry to hear about your frustration and apologise for the inconvenience caused.
Please note that we are not a 24/7 live support service. Our team responds to enquiries during business hours and aims to assist customers as quickly as possible.
We have already contacted the courier and requested that your fireplace be delivered as soon as possible. We understand that waiting for an order can be frustrating, and we appreciate your patience while the shipment is in transit.
We will continue to monitor the delivery and provide any updates we receive from the courier.
Best Regards,
Smallbee
From placing my order to delivery was a…
From placing my order to delivery was a breeze haven't installed fire yet as booked for the 9th June really looking forward to seeing it in my media wall
30 de abril de 2026
Respuesta de smallbee.co.uk
Dear Nickola,
Thank you for your wonderful review! We're delighted to hear that the ordering and delivery process was smooth and hassle-free. We hope the installation on 9th June goes perfectly, and we're excited for you to see your new fireplace come to life in your media wall. We’re confident it will make a fantastic focal point in your home. Enjoy, and please feel free to share your thoughts once it's installed!
Best Regards,
Smallbee
Make sure you have return charges ready before purchase
Return should be free as I had to pay £27.
25 de abril de 2026
Respuesta de smallbee.co.uk
Dear Mr Ubaid Rehman,
We are sorry to hear that you were unhappy with the return cost.
As clearly stated in our return policy, if a return is requested due to personal reasons rather than a product fault or damage, the customer is responsible for the return shipping cost. Customers may arrange the return themselves, or we can assist by providing a return label or collection service, with the charge deducted from the refund amount.
The £27 deducted was the carrier’s return collection charge for the service provided. If you have any queries, please feel free to contact us.
Best Regards,
Smallbee
Very happy with my purchase
Very happy with my purchase, quick dispatch, very well packaged, looks and performs well
24 de abril de 2026
Respuesta de smallbee.co.uk
Dear Neil B,
Thank you for your lovely feedback! We’re so pleased to hear that you’re happy with your purchase and that the delivery was quick and well packaged. It’s great to know the product looks good and performs well too. We truly appreciate your support and hope you continue to enjoy it!
Best Regards,
Smallbee
Fantastic company
Fantastic company. Good communication and I am over the moon with the fire, I love it! Better than expected!
4 de mayo de 2026
Respuesta de smallbee.co.uk
Dear Mrs Nicola Tucker,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you love the fire and that it exceeded your expectations. It means a lot to us to know you were happy with both the product and our communication. Enjoy your beautiful new fireplace, and thank you again for choosing us!
Best Regards,
Smallbee
Brilliant website with great detailing
Brilliant website with great detailing, easy to order, timely delivery service, fireplace looks good with great fire color options and also produces excellent heat!
21 de abril de 2026
Respuesta de smallbee.co.uk
Dear Mr Viswanath,
Thank you so much for your wonderful feedback! We’re delighted to hear that you found our website easy to use and enjoyed the detailed product information. It’s also great to know that your fireplace arrived on time and that you’re happy with both the flame colour options and the heat output.
We truly appreciate your support and hope you continue to enjoy your new fireplace for years to come!
Best Regards,
Smallbee
Delivered in good time,looks great in…
Delivered in good time,looks great in media wall.
29 de abril de 2026
Respuesta de smallbee.co.uk
Dear Customer,
Thank you for your lovely feedback! We're so pleased to hear your order arrived in good time and looks great in your media wall. We hope it brings a warm and stylish touch to your home. Enjoy it!
Best Regards,
Smallbee
Respuesta de smallbee.co.uk
Dear Stephen Gunnion,
Thank you for your feedback! We're glad to hear your order arrived in a timely fashion. We hope you'll love the product once it's opened and set up. If you need any assistance, please feel free to contact us anytime.
Best Regards,
Smallbee
Respuesta de smallbee.co.uk
Dear Customer,
Thank you for your kind feedback! We're delighted to hear you were happy with our quick responses and prompt delivery service. Your support means a lot to us, and we hope you enjoy your purchase!
Best Regards,
Smallbee
Great value for money
Great value for money, looks great and stylish and very easy to use. Delighted with my purchase
27 de abril de 2026
Respuesta de smallbee.co.uk
Dear Patricia Robinson,
Thank you so much for your lovely feedback! We’re delighted to hear that you’re happy with the value, style, and ease of use of your purchase. It’s wonderful to know it has met your expectations. Thank you again for your support and enjoy your new item!
Best Regards,
Smallbee
The fire is excellent
The fire is excellent, looks really really good in our new media wall unit.
Jessica from the service team is excellent, we were having difficulties with the logistics company and their lack of communication. She intervened and got our delivery sorted before we went on holiday.
If I had 1 criticism it is only with Wingkai Logistics. 80% of their ratings are 1 star, which tells a story. Please use a well known carrier and pass on that additional cost to customers, the fires are cheap enough to warrant it
Thanks Jessica 😊
8 de mayo de 2026
Opinión espontánea
Respuesta de smallbee.co.uk
Dear Stephen Pitts,
Thank you so much for your wonderful feedback! We’re delighted to hear that the fire looks amazing in your new media wall unit and that you’re happy with the product overall.
We’re also especially pleased to hear your kind words about Jessica — she’ll be thrilled to know her support made a difference and helped get everything sorted before your holiday.
We truly appreciate your honest feedback regarding the courier service as well. We understand how important clear communication and reliable delivery are, and your comments will certainly be shared with the relevant team for future improvements.
Thank you again for your support and for choosing us.
Best Regards,
Smallbee
I would not recommend this company
I would not recommend this company. I purchased a fire to go into a media wall and it was delivered damaged. They said they would replace the product, which all sounded great. It was collected and then I was informed my replacement fire had been dispatched. Then I was informed the courier had sent my replacement fire back to the supplier by mistake and it would be with my in 3 days. I have now received an email this fire is damaged and no longer in stock. I have built a media wall to specifications on the fire that I purchased. This has been going on for almost two months.
20 de marzo de 2026
Respuesta de smallbee.co.uk
Dear Mr Mark Cartwright,
We’re truly sorry to hear about your experience and completely understand how frustrating this situation must be, especially after you’ve already built your media wall to fit the fire.
Unfortunately, the issues you encountered were caused by the courier during transit, which is outside of our direct control. That said, we fully acknowledge the inconvenience this has caused you, and we sincerely apologize for the delays and repeated problems.
Please rest assured that we are actively following up on this and will do our best to resolve it for you as quickly as possible. We have also sent you an update via email with the latest information—kindly check your inbox (and spam folder, just in case).
If you have any further questions or concerns, please don’t hesitate to get in touch. We truly appreciate your patience while we work to make this right.
Best Regards,
Smallbee
Fast prompt delivery very pleases
20 de abril de 2026
Respuesta de smallbee.co.uk
Dear Mrs Dawn Mckenzie,
Thank you for your kind feedback! We’re delighted to hear that you were pleased with the fast and prompt delivery. We truly appreciate your support and hope you enjoy your purchase.
Best Regards,
Smallbee
Was a bit unsure where to order a fire…
Was a bit unsure where to order a fire from but checked reviews and really happy with my fire. Got 70inch for media wall. Came well packaged abd easy to install. Highly recommend
25 de marzo de 2026
Respuesta de smallbee.co.uk
Dear Craig,
Thank you for your kind feedback!
We’re really glad to hear that you’re happy with your fireplace and that everything—from packaging to installation—met your expectations. The 70-inch model is a great choice for a media wall, and it’s wonderful to know it worked out so well for you.
We truly appreciate your recommendation and support. If you ever need any assistance in the future, please don’t hesitate to get in touch—we’re always here to help!
Best Regards,
Smallbee
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