We ordered a fire for a media wall my husband is making. Smallbee prices were very competitive, they have many designs and sizes. There is lots of information on their website with regards to siz... Ver más
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Consulta las opiniones de los clientes
Got our delivery today, not built into a media wall yet, but we ordered the 70 inch 3 sided fire with the crackling sound. This was delivered in days, the quality is excellent and we are absolutely ov... Ver más
Absolutely love the fire and great value for the money. Easy transaction and kept updated on delivery times. 5 Star company and highly recommended. Many thanks
Easy simple buying options, fast delivery. Not yet fitted but looks good. I would definitely not hesitate to recommend.
Información sobre la empresa
Escrito por la empresa
Welcome to Smallbee, where innovation, comfort, and style come to life in every electric fireplace, garden cooker, heater, and fan lamp we craft. Established in 2006 in the heart of the UK, we're dedicated to transforming your home and garden into a haven of warmth and elegance.
Información de contacto
Reino Unido
- service@smallbee.co.uk
- smallbee.co.uk
4,5
Excelente
344 opiniones
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Great product and customer service
Great product and customer service, despite having no phone contact number
15 de febrero de 2026
Respuesta de smallbee.co.uk
Dear David Hamman,
Thank you so much for your kind words and for taking the time to share your experience.
We’re delighted to hear that you’re happy with both the product and our customer service. Providing helpful and efficient support is always our priority.
While we currently do not offer phone support, our customer service team is always available via email and online messaging, and we aim to respond as quickly as possible to ensure every enquiry is handled properly and thoroughly.
Thank you again for your support — it truly means a lot to us.
Best Regards,
Smallbee
DO NOT BUY THEIR PRODUCTS FROM OTHER…
DO NOT BUY THEIR PRODUCTS FROM OTHER RETAILERS, ONLY DIRECT.
They offer zero support for THEIR products if bought from other companies.
Our remote was accidentally thrown out during installation and they refused to help in replacing it. I suspect it is because they don’t actually have any accessories in stock. Which means if you lose your remote you have a fire that is now manual switch or nothing. No luck finding one on Amazon or eBay either.
Luckily I only bought one of their cheap ones for a property refurb, I now have a brand new £150 fire that is going in the bin.
25 de febrero de 2026
Opinión espontánea
Respuesta de smallbee.co.uk
Dear Ryan Chrimes,
We’re very sorry to hear about your experience and understand how frustrating it must be to misplace the remote during installation.
We would like to clarify that your purchase was made through Debenhams rather than our Smallbee store. As different retailers manage their own orders, payments, and after-sales policies, replacement parts and warranty support are usually handled by the retailer where the item was purchased.
This is not a matter of refusing support, nor is it due to a lack of accessories in stock. It is simply because we are unable to directly access or manage orders placed through third-party retailers.
That said, we genuinely regret the inconvenience this has caused. If you could kindly contact Debenhams’ customer service team, they should be able to assist you further regarding replacement options.
We truly appreciate your feedback and are sorry this situation has led to disappointment.
Best Regards,
Smallbee
Respuesta de smallbee.co.uk
Dear Customer,
Thank you so much for your kind review!
We’re delighted to hear that your fire arrived quickly, was well packaged, and that you’re happy with it.
Your feedback truly means a lot to us. We hope it brings warmth and a lovely atmosphere to your home!
Best Regards,
Smallbee
NO CONFIRMATION NO CUSTOMER CARE OR CONTACT
ORDERED A FIRE ON 23RD FEBRUARY, NO EMAIL CONFIRMATION WAS SENT TRIED TO EMAIL CHAT AND SEND MESSAGE ON FACEBOOK AND NO ONE CAME BACK TO ME, AFTER READING ALL THE FEEDBACK I THOUGHT THIS WAS A GOOD COMPANY BE CAREFULL!! NO CONTACT NUMBER SO NO WAY OF CHECKING THE ORDER
24 de febrero de 2026
Opinión espontánea
Respuesta de smallbee.co.uk
Dear Dawn Clarke,
Thank you for your feedback.
We’re very sorry to hear about your experience and the frustration this has caused.
After carefully checking our system, we can confirm that an order confirmation email was automatically sent to the email address provided at the time of purchase, and a dispatch confirmation email was also sent once the item was shipped. However, we noticed that the email address used to place the order is different from the one used to contact us, which may be why the confirmation emails were not received or located. We would kindly suggest checking the inbox (including spam/junk folder) of the email address used when placing the order.
We can also confirm that your order has now been dispatched. The estimated delivery timeframe is 3–7 working days, and we kindly ask for your patience while it is in transit.
We truly apologise for any inconvenience caused and appreciate you bringing this to our attention. If you would like us to resend the confirmation details or provide further updates, please feel free to contact us with your order details, and we’ll be happy to assist you.
Best Regards,
Smallbee
Delivery on time
Delivery on time
Well packaged to protect fire
Works just as it should we like ease of use and total effects
21 de enero de 2026
Respuesta de smallbee.co.uk
Dear David Clark,
Thank you so much for your wonderful review!
We’re delighted to hear that the delivery was on time, the fire was well packaged, and that you're happy with how it works.
It’s great to know you’re enjoying the ease of use and the overall effects.
We truly appreciate your support!
Best Regards,
Smallbee
Respuesta de smallbee.co.uk
Dear David H,
Thank you for your kind feedback regarding the delivery — we’re pleased to know it arrived safely.
We hope the installation goes smoothly. If you need any help during setup, please don’t hesitate to reach out. Once it’s installed and you’ve had a chance to use it, we’d really appreciate it if you could share your experience with us.
Best Regards,
Smallbee
Respuesta de smallbee.co.uk
Dear Gary,
Thank you very much for your kind review.
We truly appreciate your support and are delighted to hear that you were satisfied with our service.
If you need any assistance in the future, please don’t hesitate to contact us.
Best Regards,
Smallbee
Ordered the perfect fire for our living…
Ordered the perfect fire for our living room. Looks fantastic the fire elects and colours are nice. Gives out a great heat not sure of cost not had a bill yet. The quality of the fire is first class. Very good value.
19 de enero de 2026
Respuesta de smallbee.co.uk
Dear Tracey Thorburn,
Thank you so much for your wonderful feedback! We're thrilled to hear that the fire looks fantastic in your living room and that you're enjoying the heat and color effects. We truly appreciate your kind words about the quality and value of the product. If you have any further questions or need assistance, don't hesitate to reach out. We're here to help!
Best Regards,
Smallbee
Respuesta de smallbee.co.uk
Dear Helen Gorman,
Thank you for your kind words! We're thrilled to hear that you were satisfied with the price, delivery, and our customer service. We truly appreciate your support and look forward to serving you again in the future!
Best Regards,
Smallbee
Respuesta de smallbee.co.uk
Dear Miss Groves,
Thank you for your feedback! We're so glad to hear that the item looks lovely after installation. If you need any further assistance, feel free to reach out!
Best Regards,
Smallbee
False description of item
False description of item. Then took over a week to arrange collection still waiting for refund now.
27 de enero de 2026
Respuesta de smallbee.co.uk
Dear Natalie,
We are very sorry to hear about your experience and sincerely apologise for the inconvenience caused.
As previously mentioned in our communication, once the collection is successfully booked, the carrier requires up to 7 days to collect the item. The parcel was collected by the courier on February 9 in line with their arranged schedule.
We would also like to confirm that your refund has now been processed. Please kindly allow 5-7 working days for the amount to reflect in your account, depending on your payment provider.
Again, we truly apologise for the delay and appreciate your patience throughout this process. If there is anything further we can assist you with, please do not hesitate to contact us.
Best Regards,
Lightsin
Great communication quick delivery…
I ordered it on Friday and it was delivered on Tuesday. Very good communication for the delivery.
The fire works well and it was a very reasonable price. I ordered 50 inch 3 in 1 electric fire with realistic led flames, media wall fireplace. There is a remote, extra stones and screws for wall mounting.
It has 3year guarantee. Can't fault them, I would recommend them.
6 de enero de 2026
Respuesta de smallbee.co.uk
Dear Customer,
Thank you so much for taking the time to leave such a detailed review.
We’re really pleased to hear that you were happy with the delivery communication, the performance of the fire, and the overall value for money.
It’s great to know the 50-inch 3-in-1 electric fire met your expectations, and that the accessories and remote were useful.
Thank you as well for mentioning the 3-year guarantee and for recommending us — we truly appreciate your support. Enjoy your new fireplace!
Best Regards,
Smallbee
Brilliant service and great fire.
22 de septiembre de 2025
Respuesta de smallbee.co.uk
Dear Laura MacDonald,
Thank you for your wonderful review!
We’re thrilled to know you’re happy with the service and the fire.
Wishing you many cosy moments ahead, and we’re always here if you need us.
Best Regards,
Smallbee
Great product
Great product, very happy with it. I had a few questions which were handled very efficiently by customer service. The 5 year guarantee is a great plus point too. Definitely recommend Smallbee
17 de septiembre de 2025
Respuesta de smallbee.co.uk
Dear Mrs Alam,
Thank you for your positive feedback and for recommending Smallbee.
We’re pleased to hear you’re happy with the product and the support you received. For clarity, all Smallbee products come with a 3-year warranty, and our team is always here to help should you need any assistance.
Best Regards,
Smallbee
Very quick delivery and service was…
Very quick delivery and service was first class
13 de enero de 2026
Respuesta de smallbee.co.uk
Dear Alan,
Thank you for your lovely feedback! We’re really pleased to know you were satisfied with the fast delivery and our service. We hope to serve you again in the future.
Best Regards,
Smallbee
Good company to purchase from and the…
Good company to purchase from and the fire looks great
5 de enero de 2026
Respuesta de smallbee.co.uk
Dear Customer,
Thank you so much for your kind feedback! We’re really pleased to hear that you had a great experience with us and that the fire looks great in your home. Enjoy it, and we hope to serve you again in the future!
Best Regards,
Smallbee
Respuesta de smallbee.co.uk
Dear Suzanne Fox,
Thank you so much for your kind words! We’re really pleased to hear that you’re happy with both our service and the fire. Enjoy the warmth and atmosphere it brings to your home.
Best Regards,
Smallbee
Very happy
Easy to navigate Web site, quick delivery and very pleased with my purchase.
13 de enero de 2026
Respuesta de smallbee.co.uk
Dear Les,
Thank you so much for your kind feedback! We're glad you found our website easy to use and that your order arrived quickly. We're delighted to hear you're happy with your purchase. Enjoy!
Best Regards,
Smallbee
Excellent Customer Service.
I purchased an electric fire for my media wall but realised it was too big before it had been dispatched. It was too late to cancel my order, so ordered the correct size and contacted customer service to arrange a return. The courier company was terrible and it took 3 weeks for them to collect my order but the customer support from Smallbee has been excellent. They have responded to every query and followed up on everything that I’ve needed them to. Customer service is always key in online transactions and Smallbee are doing a great job at this.
27 de diciembre de 2025
Opinión espontánea
Respuesta de smallbee.co.uk
Dear Alia Zakir,
Thank you so much for taking the time to share your experience and for your kind words about our customer service.
We’re really sorry for the inconvenience caused by the courier delay, and we completely understand how frustrating that must have been. While the collection took longer than expected, we’re very pleased to hear that our support team was able to assist you promptly and follow up on everything you needed.
At Smallbee, we truly believe that good customer service is essential, especially with online purchases, and your feedback means a great deal to us.
Thank you again for your patience and support — we’re always here if you need any further help.
Best Regards,
Smallbee
Smallbee have been amazing from start…
Smallbee have been amazing from start to delivery. We had issues with their original courier but Smallbee helped resolve it quickly and we received our package.
9 de enero de 2026
Respuesta de smallbee.co.uk
Dear Mr Alan Newton,
Thank you so much for your kind feedback!
We’re really glad to hear that everything worked out in the end and that we were able to resolve the courier issue quickly for you.
Your patience and understanding mean a lot to us. If you need any help in the future, please don’t hesitate to get in touch. Enjoy your purchase!
Best Regards,
Smallbee
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