No devuelven el dinero si cancelas la reserva
Realicé una reserva con derecho a cancelación gratuita en uno de sus apartamentos de Atenas a través de Booking y, al cancelarla dentro del plazo estipulado, nunca me devolvieron el importe que ya me habían cobrado. Desde Booking les reclamaron varias veces el dinero y no contestaron nunca. Yo les escribí directamente y tampoco obtuve respuesta. Al final ha sido Booking quien ha tenido que devolverme el dinero. Imagino que si reservas directamente con ellos esa cobertura no la tienes, así que recomiendo tener cuidado. Mandan, además, mucho spam.
Respuesta de Smartbnb
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced with the refund and our lack of communication. This does not reflect the level of service we strive to provide to our customers.
Please note that we are a company with over 10 years of experience and have successfully managed hundreds of thousands of check-ins. In all that time, no guest has ever lost a penny with us. Regarding the cancellation, we always aim to process refunds within the stipulated timeframe. We apologize for any delays and will take steps to ensure that such situations do not occur in the future.
We would like to investigate what happened in your case and ensure that all your concerns have been addressed. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.